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Guest Satisfaction - May 2010 Chatter Guard
 Benchmark Report Is Released

PARSIPPANY, NJ , June 15, 2010 - Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry and the publisher of the free Chatter Guard Monthly Benchmark Monitor Report has released its May 2010 report.

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After a stormy April, we were looking to May for sunnier dispositions from hospitality customers. A quick look at the average customer responses would seem to indicate a change of heart, with single-digit increases in almost every category. But looking closer tells a different story. While most hotel segments struggled with single digit dips in customer satisfaction, the reviews for Extended Stay hotels were so strong that they bumped up the overall averages from negative to positive territories. Let’s see if summer travel season will inspire consumers to be equally generous across all segments next month. On a scale of 1-5, 5 being “fantastic” and 1 being “poor,” the average lodger indicated a 2.54% improvement in Resultant Quality Score (3.55 to 3.64), a 2.47% increase in Dining (3.65 to 3.74), an impressive 6.08% improvement in Facilities ratings (3.78 to 4.01), a 1.15% rise in Room satisfaction (3.47 to 3.51), a 4.13% increase in Staff reviews (3.63 to 3.78), and a 1.2% bump in Value (3.33 to 3.37).The only decline was in the area of Housekeeping, which dipped 1.16% (3.45 to 3.41).

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About Lodging Interactive

Lodging Interactive, headquartered in Parsippany, NJ, is an award winning leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective hotel internet marketing services to hundreds of hotels, resorts, timeshares, spas and restaurants. Clients include branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.

Through its CoMMingle Social Media Marketing Agency operating division, the Company offers hospitality focused and fully managed outsourced hotel social media marketing.

Lodging Interactive is a member of the American Hotel & Lodging Association (AHLA) and is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI). For more information contact Richard Walsh, Vice President of Business Development at or at 877-291-4411. The company’s website is located at


Richard Walsh
Vice President of Business Development

Also See: A Whole Lot of Like: What Facebook's "Like" Button Can do For Hospitality Brands / May 2010

Guest Satisfaction - April 2010 Chatter Guard Benchmark Report Is Released / May 2010

Guest Satisfaction - March 2010 Chatter Guard Benchmark Report Is Released / May 2010

Lodging Interactive Launches Chatter Guard Lite Social Media Sentiment Monitoring For Hotels / April 2010

Guest Satisfaction - February 2010 Chatter Guard Benchmark Report Is Released / March 2010

WARNING TO HOTELS... Don't Use Free Link Shortening Services in Your Marketing / March 2010

Lodging Interactive Enables ROI tracking of Facebook & Twitter Hotel Bookings / February 2010

Measuring Your Hotel's Online Reputation By Service Attributes / February 2010

Hotel Social Media Perspective / February 2010

Hotels Book More Government Business With Innovative Link2Brand Service / January 2010

Guest Satisfaction - December 2009 Chatter Guard Benchmark Report Is Released / January 2010

Google Real Time Search Integration & Hotel Social Media Marketing / January 2010

Why Your Hotel Should NEVER USE TinyURL to Redirect Links / December 2009

Guest Satisfaction - October 2009 Chatter Guard Benchmark Report Is Released / November 2009

Lodging Interactive Offers Turn-Key Mobile Websites For Hotels / November 2009

How to Handle Google Maps Mixups / October 2009

Guest Satisfaction - September 2009 Chatter Guard Benchmark Report Is Released / October 2009

Introducing: CoMMingle Social Media Marketing Agency for Hospitality / September 2009

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