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Hotels Generate Higher Revenues and Lower Costs
With Intelity’s ICE TV

ORLANDO, Fla. – April 27, 2010 – In today’s day and age a common prerequisite for a hotel room is the availability of a TV set for its guest. Intelity, an interactive hospitality technology innovator, revolutionizes the functionality of the standard in-room TV with the introduction of the Interactive Customer Experience (ICE) ICE TV. Through ICE TV, the guest room televisionTV is transformed into a guest self- service system, helping hotels boost on- property revenues, lower operating costs, and increase guest satisfaction. The Interactive Customer Experience (ICE), is a cutting-edge digital guest self service solution and property automation system. ICE TV is compatible with all hotel TV models, enabling hoteliers to leverage their investment in flat screen, HDTV technology for enhanced marketing and service offerings to their guests.

“ICE TV adds yet another technological dimension to Intelity’s comprehensive digital guest service offerings. Not only does it allow guests to place orders, make service requests, utilize a complete virtual concierge via the television set, ICE TV offers a consistent hotel brand experience across the board with common guest interface technologies such as mobile devices, laptop PCs, in-room touch screens, iPad technology and lobby stations,” said David Adelson, Founder and President of Intelity. “Complete integration with the ICS back-end system ensures similar effective and efficient guest self service fulfillment on the TV allowing hoteliers to significantly reduce their operating costs and speed up their service response times.”

Intelity’s ICE is a Property Automation Solution that controls up to five customizable, branded interfaces that allows hotel guests to arrange all services instantly via an in-room touch screen, laptop, lobby, TV or mobile device. The completely integrated virtual solution and back-end monitoring system organizes, tracks and measures all hotel activity along with language preferences for effective use by all international consumers. ICE was designed with a focus on the hotel operator’s needs and the ability to exceed guest service interaction, quality feedback and direct consumer marketing.

In true Intelity fashion, ICE TV is user-friendly and completely customizable from property to property. Each hotel has the ability to increase revenues by enabling guests to maximize their stay with real-time marketing and choosing from in-room dining, spa services, resort amenities and area attractions. Beyond the in-room compendium components, ICE streamlines guest requests, such as housekeeping, engineering and valet, taxi, and other transportation services. 

Helping the hotel to efficiently manage its staff, ICE provides a streamlined process in which operational costs are lowered with the use of the integrated backend management solution, ICE Control System (ICS). The success of the management system aids the hotel in all facets of operations, from saving on printing costs to reallocating staff for more efficient service. ICS includes powerful business intelligence and analytics tools to log and report on virtually all guest-related activity and even its own return on investment.
ICE is currently available in the United States and the debut of ICE TV will begin with installments as early as June of 2010. 

For a live demo and more information on Intelity’s ICE, visit Interested hoteliers and timeshare operators can call toll free 1-888-REV PAR 1 to speak with an ICE hospitality expert for more information. 

Intelity, headquartered in Orlando, Fla., is a hospitality software solution company focused on the self-service marketplace. Currently, Intelity is distributing ICE and its corresponding ICE Control System, “ICS”, backbone system to hotel and resort partners. Intelity designs its software/hardware products with a focus on guest service, quality feedback and direct consumer marketing.


Andrea Moreno/Danielle Buchanaon
The Zimmerman Agency
(850) 668-2222

Also See: Intelity Announces Vice President of Hospitality Sales / April 2010

Intelity’s ICE Offers Real-Time Solutions to Generation Y Travelers / April 2010

Intelity’s ICE Wins at Hotel Technology Next Generation Event / March 2010

Intelity To be First in Hospitality iPad Revolution With ICE Canvas / January 2010

Intelity Creates Affordable ICE Mobile iPhone Application For Hotels / January 2010

Intelity’s ICE is Welcomed into Boutique Hotels Throughout the U.S. / July 2009

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