 ORLANDO,
Fla. – April 27, 2010 – In today’s day and age a common prerequisite
for
a hotel room is the availability of a TV set for its guest. Intelity,
an
interactive hospitality technology innovator, revolutionizes the
functionality
of the standard in-room TV with the introduction of the Interactive
Customer
Experience (ICE) ICE TV. Through ICE TV, the guest room televisionTV is
transformed into a guest self- service system, helping hotels boost on-
property revenues, lower operating costs, and increase guest
satisfaction.
The Interactive Customer Experience (ICE), is a cutting-edge digital
guest
self service solution and property automation system. ICE TV is
compatible
with all hotel TV models, enabling hoteliers to leverage their
investment
in flat screen, HDTV technology for enhanced marketing and service
offerings
to their guests.
“ICE TV adds yet another technological dimension to Intelity’s comprehensive digital guest service offerings. Not only does it allow guests to place orders, make service requests, utilize a complete virtual concierge via the television set, ICE TV offers a consistent hotel brand experience across the board with common guest interface technologies such as mobile devices, laptop PCs, in-room touch screens, iPad technology and lobby stations,” said David Adelson, Founder and President of Intelity. “Complete integration with the ICS back-end system ensures similar effective and efficient guest self service fulfillment on the TV allowing hoteliers to significantly reduce their operating costs and speed up their service response times.” Intelity’s ICE is a Property Automation Solution that controls up to five customizable, branded interfaces that allows hotel guests to arrange all services instantly via an in-room touch screen, laptop, lobby, TV or mobile device. The completely integrated virtual solution and back-end monitoring system organizes, tracks and measures all hotel activity along with language preferences for effective use by all international consumers. ICE was designed with a focus on the hotel operator’s needs and the ability to exceed guest service interaction, quality feedback and direct consumer marketing. In true Intelity fashion, ICE TV is user-friendly and completely customizable from property to property. Each hotel has the ability to increase revenues by enabling guests to maximize their stay with real-time marketing and choosing from in-room dining, spa services, resort amenities and area attractions. Beyond the in-room compendium components, ICE streamlines guest requests, such as housekeeping, engineering and valet, taxi, and other transportation services. Helping the hotel to efficiently manage its staff, ICE
provides a streamlined
process in which operational costs are lowered with the use of the
integrated
backend management solution, ICE Control System (ICS). The success of
the
management system aids the hotel in all facets of operations, from
saving
on printing costs to reallocating staff for more efficient service. ICS
includes powerful business intelligence and analytics tools to log and
report on virtually all guest-related activity and even its own return
on investment.
For a live demo and more information on Intelity’s ICE, visit www.intelitycorp.com. Interested hoteliers and timeshare operators can call toll free 1-888-REV PAR 1 to speak with an ICE hospitality expert for more information. Intelity, headquartered in Orlando, Fla., is a hospitality software solution company focused on the self-service marketplace. Currently, Intelity is distributing ICE and its corresponding ICE Control System, “ICS”, backbone system to hotel and resort partners. Intelity designs its software/hardware products with a focus on guest service, quality feedback and direct consumer marketing. |