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B.F. Saul Company Hotel Division Partners with hotel SystemsPro
to Improve Guest Service, Asset Quality

Senior Vice President Mark Carrier Supports Tech Innovations to Optimize Operating Efficiency

April 6, 2010 – Bethesda, MD – In an effort to boost overall guest loyalty and satisfaction, B. F. Saul Company Hotel Division partnered with hotel SystemsPro this past January. Identifying the need to improve the guest experience at each of the organization’s 18 hotels, Senior Vice President Mark Carrier initiated the use of web-based, mobile asset management and guest service technology. A continuing training program of team members has been established, to ensure that measurable results of the program are achieved,
“Technology is just a tool until you have the leadership,” said Mark Carrier. “In our 2010 mission statement, we say our goal is to leverage technology to enhance results for our stakeholders, guests, owners, and team members. By using web-based, hand-held asset management software we are able to quickly respond to guests’ service requests.” Carrier noted that action is a great restorer and builder of confidence.
Mark Carrier, as Senior Vice President of the B. F. Saul Company Hotel Division oversees the hospitality interests of this privately held real estate concern headquartered in the Washington DC region. He was recently inducted as the new chairman of IAHI, which is the owners’ association for Intercontinental Hotels Group. The IAHI represents the interests of nearly 3,000 owners and operators of InterContinental Hotels Group hotel brands, including Crowne Plaza® Hotels and Resorts, Hotel Indigo™, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®.
Based in Bethesda, MD, the company represents a collection of full service, select service and extended stay hotels located in MD, VA, MI and FL which serve both business and leisure guests seeking first class hotel accommodations, meeting facilities and banquet venues. The company also operates two IACC Certified Executive Conference & Training Centers in Northern Virginia. To learn more about the B. F. Saul Company Hotel Division go to


B.F. Saul Company Hotel Division
Mark G. Carrier,
Senior Vice President
Phone: 301-986-6000
Email: Mark.Carrier(at)
Chris Lohmeier
Asset Manager
Phone: 301-252-8967
Email: Chris.Lohmeier(at)
Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.


Also See: hotel SystemsPro Announces New Senior Director of eSales & eMarketing to Direct New Initiatives; Industry Veteran Will Help Customers Optimize Their Use of Web-based Solutions to Increase Profitability / December 2009

hotel SystemsPro Taps Industry Experts to Sharpen Customers’ Competitive Advantage; New team members help clients maximize effective enterprise solutions / December 2009

Hampton Inn Increases Profitability with Focus on Higher Revenue Transient Guests; ‘Sales Team of One’ Counts on Solution to Build Relationships, Transient Business / November 2009

Denver Hampton Inn & Suites Boosts Customer Service Scores / November 2009

hotel ServicePro Simplifies New-Build Opening Process at Hilton Garden Inn and Homewood Suites in Lake Buena Vista/Orlando; hotel ServicePro Web-based maintenance tracking, asset management solution saves hundreds of hours in new-build hotel checklist approval completion / November 2009

hotel SystemsPro Announces New Vice President to Champion Company Growth; Industry veteran Kathy Bannasch named vice president sales and marketing / September 2009

hotel SystemsPro Announces Account Saturation Tool to Increase Revenue and Focus Sales Activity on Top Accounts; hotel SalesPro s New Web-Based Sales Tool Automates the 80/20 Rule for Streamlined Account Qualification and Management / July 2009

hotelSystemsPro Announces hotelWebSpace to Drive Traffic to Websites Via Internet Prospecting; hotelSalesPro Sales System Goes Wireless – Easy Access from Popular Mobile Devices/ June 2009

Choice Hotels Selects hotelSystemsPro as Qualified Vendor; hotelSalesPro sales and catering, and hotelServicePro property maintenance and guest service, implemented by Cambria Suites properties / June 2009

Expansion in 2009: Hotel Equities' Strategy for 100% Growth by 2010; Web-based System Unifies Sales Management for Properties and Flags / May 2009

Lodgian Increases Deal Closing Effectiveness with Multi-Property Sales System; Web-Based Sales & Catering Software Automates 39 Properties / April 2009

hotelSystemsPro Implements Sales & Catering and Asset Management Systems at 122 Properties to Date in 2009 / March 2009

hotelSystemsPro Implements Sales & Catering and Asset Management Systems at 122 Properties To Date in 2009; Operators select hotelSystemsPro for revenue generating productivity tools / March 2009

Aimbridge Hospitality Focuses on Sales Performance Metrics for Success; 50-property hotel company uses 80/20 rule to target sales teams on top accounts / February 2009

hotelSystemsPro Expands into Larger Offices to Accommodate Continued Growth; Industry Leader Gains 250+ New Customers in Q4 ‘08, Doubles Office Space / January 2009

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