| April 6, 2010
– Bethesda, MD – In an effort to boost
overall guest loyalty and satisfaction, B. F. Saul Company Hotel
Division
partnered with hotel SystemsPro this past January. Identifying the need
to
improve the guest experience at each of the organization’s 18 hotels,
Senior
Vice President Mark Carrier initiated the use of web-based, mobile
asset
management and guest service technology. A continuing training program
of team
members has been established, to ensure that measurable results of the
program
are achieved, “Technology is just a tool until you have the leadership,” said Mark Carrier. “In our 2010 mission statement, we say our goal is to leverage technology to enhance results for our stakeholders, guests, owners, and team members. By using web-based, hand-held asset management software we are able to quickly respond to guests’ service requests.” Carrier noted that action is a great restorer and builder of confidence. Mark Carrier, as Senior Vice President of the B. F. Saul Company Hotel Division oversees the hospitality interests of this privately held real estate concern headquartered in the Washington DC region. He was recently inducted as the new chairman of IAHI, which is the owners’ association for Intercontinental Hotels Group. The IAHI represents the interests of nearly 3,000 owners and operators of InterContinental Hotels Group hotel brands, including Crowne Plaza® Hotels and Resorts, Hotel Indigo™, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®.  About
B. F. SAUL COMPANY HOTEL DIVISION Based in Bethesda, MD, the company represents a collection of full service, select service and extended stay hotels located in MD, VA, MI and FL which serve both business and leisure guests seeking first class hotel accommodations, meeting facilities and banquet venues. The company also operates two IACC Certified Executive Conference & Training Centers in Northern Virginia. To learn more about the B. F. Saul Company Hotel Division go to www.bfsaulhotels.com. |