News for the Hospitality Executive |
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Wilbert Mason Appointed General Manager at Peter Island
Resort
& Spa in the British Virgin Islands
(Peter Island, British
Virgin Islands � March 5, 2010 - Peter Island Resort & Spa, a private
island paradise and the largest island in the British Virgin Islands, has
appointed Wilbert Mason as general manager. Mason was promoted from
rooms division manager, a post he held at the resort for more than a year.
�His keen insights into guest service customization, his leadership ability
and his proven track record at Peter Island made him the ideal candidate,�
stated Matthew Kent, managing director. Mason will oversee day-to-day
onsite operations and has already formulated a new bespoke guest services
program titled Peter Island Touch Point. The goal of the program
is to enhance guest experience from arrival to departure. Peter Island
is known to have impeccable guest services with a staff to guest ratio
of 3:1, and this new program will ultimately elevate Peter Island�s reputation
from impeccable to untouchable.
Mason comes from a long line of five-star resorts: Regent Palms Hotel & Spa, Turks and Caicos; Sandy Lane Hotel & Spa, Barbados; Spice Island Beach Resort, Grenada; Palm Island Resort, St. Vincent and the Grenadines, as well as others. All of his previous experiences contributed to Mason�s acute sense of guest services, sharp onsite operations skills, and attention to detail. Mason earned an MBA at Regis University, Denver, Colorado, and B.S. in business management at Utah Valley University, Orem, Utah. About Peter Island:
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Contact:
Peter Island Resort & Spa
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Also See: | Matt Balcik and Christy Little Appointed General Manager and Sales & Marketing Manager Respectively at Peter Island Resort in the British Virgin Islands / October 2008 |