Hotel Online
News for the Hospitality Executive


Guest Satisfaction - December 2009 Chatter Guard
Benchmark Report Is Released

PARSIPPANY, NJ , January 18, 2010 - Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry and the publisher of the free Chatter Guard Monthly Benchmark Monitor Report has released its December 2009 report.
To receive the full report, sign up for our newsletter at

Last month’s holiday traveling season showed hotels a great deal of goodwill, a trend that was repeated in the month of December. While some areas (Mid-Scale Full Service, Extended Stay) had a less cheerful outlook, other sectors of the hospitality industry (Mid-Scale Limited Service) found reason to celebrate. On a scale of 1-5, 5 being “fantastic” and 1 being “poor,” the average lodger reported a 0.57% rise in Resultant Quality Score (3.66 to 3.68), a 6.86% rise in Dining (3.50 to 3.74), a 1.49% improvement in Facilities ratings (4.04 to 4.10), and a 4.31% rise in Value (4.18 to 4.36). Staff scores stayed precisely the same at 3.84, while Housekeeping saw a 4.96% decline (3.63 to 3.45) and Rooms fell 4.16% (3.61 to 3.46).

To receive the full report, sign up for our newsletter at

About Lodging Interactive
Lodging Interactive, headquartered in Parsippany, NJ, is a leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective hotel internet marketing services to hundreds of hotels, resorts, timeshares, spas and restaurants. Clients include branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.

Through its CoMMingle Social Media Marketing Agency operating division, the Company offers hospitality focused and fully managed outsourced hotel social media marketing.

Lodging Interactive is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI). For more information contact Richard Walsh, Vice President of Business Development at or at 877-291-4411. The company’s website is located at


Richard Walsh
Vice President of Business Development

Also See: Google Real Time Search Integration & Hotel Social Media Marketing / January 2010
Guest Satisfaction - October 2009 Chatter Guard Benchmark Report Is Released / November 2009
Lodging Interactive Offers Turn-Key Mobile Websites For Hotels / November 2009
How to Handle Google Maps Mixups / October 2009
Guest Satisfaction - September 2009 Chatter Guard Benchmark Report Is Released / October 2009
Introducing: CoMMingle Social Media Marketing Agency for Hospitality / September 2009

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds| One-on-One |
Viewpoint Forum | Industry Resources | Press Releases
Please contact Hotel.Onlinewith your comments and suggestions.