Engaging Service Book: If you have not already done so, get your copy of “Engaging Service: 22 Ways to Become a Service Superstar”. This book is about how to go beyond just serving your customers. It is about how to engage every customer and create memorable experiences. All 22 chapters and exercises have been written with one primary goal in mind. That goal is to give you practical and relevant information that you can apply immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points.
 
Executive Coaching: Over the past few months, we have received multiple requests for executive coaching.  Although this is not a service that is advertised, Bryan does have a limited number of clients that he executive coaches regularly. This includes helping to customize, implement, and follow through on a personal action plan to enhance their leadership effectiveness.  The purpose of the executive coaching is to build a customized plan for a specific leader in their quest to build a team of world-class service professionals. Over the next few months, Bryan will be able to accept a few more executive coaching clients. The executive coaching will occur over a series of four, 60-minute phone appointments.  If you would like to learn more about this service, please send an email to [email protected] . Space is limited!
 
Consultation Call: If you would like to learn more about B.Williams Enterprise can help you to achieve your 2010 service objectives, let’s schedule a complimentary phone appointment to discuss further.  You may contact us at [email protected] .
 
“Bryan Williams was the perfect partner to assist us in raising the service levels at our resort. He is energetic, direct and offers solutions that are easy to implement. He helped us incorporate or vision, mission and core values into our pursuit of
world-class service.  In our journey to provide excellence in everything we do, we found it in Bryan Williams”.
Rob Howell, General Manager, Shawnee Inn & Golf Resort

About the Author
Bryan K. Williams is the Chief Service Officer of B.Williams Enterprise, and the author of Engaging Service: 22 Ways to Become a Service Superstar. Bryan’s passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies.  He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement.  As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies.