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News for the Hospitality Executive

January 8

We exist to serve others so they may better serve the world.®

Complimentary resources from Bryan K. Williams and B.Williams Enterprise!
Begin 2010 with a focus on world-class service.

2010 is officially underway, and now is the time to “tune-up” your service culture.  Just like vehicles need a regular tune-up to keep their engines working well, managers require a tune up also. We, at B.Williams Enterprise, are happy to provide multiple tools for you to engage yourself, your team, and your guests!

Weekly “Service Tips” Textmarks: This innovative (and complimentary) service will allow you to receive one weekly service tip in the form of a text message from Bryan K. Williams of B.Williams Enterprise.  The text messages will be sent every Sunday, and Bryan will issue a very specific and practical challenge for you to complete during the week.  This is a great way to stay on track and focus on building a team of service professionals who are eager to provide world-class service.  Click here to learn more and to subscribe!

Monthly Newsletter: Get a complimentary subscription to our monthly “Bonus Tips” newsletter.  Bryan writes articles on how to create a culture of world-class service and those articles are featured each month in “Bonus Tips”.  Click here to subscribe!

Presentation Clip: A new presentation clip has been uploaded to our website.  The clip is an excerpt from a keynote presentation Bryan did in October 2009. Click here to watch Bryan explain the Double Platinum Rule!
"After attending one of Bryan's phenomenal lectures I immediately put his service
principles into place. Within two short months our quality service scores jumped
from # 11 in our company to # 2. I have seen first hand the power of Bryan's
program and would highly recommend any leader looking to improve overall service
to adopt Bryan's service principles and put them into action."
--Damien Craft, Spa Director
Engaging Service Book: If you have not already done so, get your copy of “Engaging Service: 22 Ways to Become a Service Superstar”. This book is about how to go beyond just serving your customers. It is about how to engage every customer and create memorable experiences. All 22 chapters and exercises have been written with one primary goal in mind. That goal is to give you practical and relevant information that you can apply immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points.
Executive Coaching: Over the past few months, we have received multiple requests for executive coaching.  Although this is not a service that is advertised, Bryan does have a limited number of clients that he executive coaches regularly. This includes helping to customize, implement, and follow through on a personal action plan to enhance their leadership effectiveness.  The purpose of the executive coaching is to build a customized plan for a specific leader in their quest to build a team of world-class service professionals. Over the next few months, Bryan will be able to accept a few more executive coaching clients. The executive coaching will occur over a series of four, 60-minute phone appointments.  If you would like to learn more about this service, please send an email to . Space is limited!
Consultation Call: If you would like to learn more about B.Williams Enterprise can help you to achieve your 2010 service objectives, let’s schedule a complimentary phone appointment to discuss further.  You may contact us at .
“Bryan Williams was the perfect partner to assist us in raising the service levels at our resort. He is energetic, direct and offers solutions that are easy to implement. He helped us incorporate or vision, mission and core values into our pursuit of
world-class service.  In our journey to provide excellence in everything we do, we found it in Bryan Williams”.
Rob Howell, General Manager, Shawnee Inn & Golf Resort

About the Author
Bryan K. Williams is the Chief Service Officer of B.Williams Enterprise, and the author of Engaging Service: 22 Ways to Become a Service Superstar. Bryan’s passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies.  He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement.  As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies.


Order Bryan’s new book at:
Engaging Service: 22 Ways to Become a Service Superstar

Find more resources relating to service excellence at

Also on the website, you can subscribe to the official B.Williams Enterprise emailing list.  You will receive announcements, newsletters and other excellent resources.

New! Follow Bryan & B. Williams Enterprise on Twitter:


B. Williams Enterprise, LLC 
Phone: 240-401-6958 

EngageMe - Your #1 Source for Customer Service Products


Also See: Service Ambassadors: The Key to Providing World-Class Service / Bryan K. Williams / November 2009

5-Star Employees - Part 3 / Bryan K. Williams / September 2009

5-Star Employees - Part 2 / Bryan K. Williams / August 2009

5-Star Employees - Part 1/ Bryan K. Williams / July 2009

Engaging Service: 22 Ways to Become a Service Superstar / Bryan K. Williams / July 2009

Complimentary tele-seminars with Bryan K. Williams in July! / July 2009

Building a Team of Living It Employees / Bryan K. Williams / June 2009

World-Class Service: What if every employee served like a concierge? / Byran K Williams / March 2009

5 Star Leadership: What Does It Take to Be a 5-star Leader? / Byran Williams / February 2009

5 Stars vs. 4 Stars: What’s the Difference? / Byran Williams / January 2009

Complimentary training with Bryan Williams / January 2009

The 7 Principles of EngageMeTM is now available! / Bryan K. Williams / November 2008

Hiring and Engaging a World-Class Team / Bryan K. Williams / October 2008

Great Ideas for National Customer Service Week 2008 / Bryan K. Williams / September 2008

Delivering World-Class Service Part 3: Company Service Standards / Bryan K. Williams / September 2008

Delivering World-Class Service Pt. 2: Personal Service Standards / Bryan K. Williams / September 2008

Delivering World-Class Service: Function vs. Purpose / Bryan K. Williams / August 2008

Guest Problem Resolution 101: Power of the Follow-Up / Bryan K. Williams / June 2008

7 Principles to Fully Engage Your Customers – Part 2 / Bryan K. Williams / May 2008

7 Principles to Fully Engage Your Customers / Bryan K. Williams / April 2008

I Am a Service Professional™ / Bryan K. Williams / March 2008

Engage Every Customer…One Touchpoint at a Time / Bryan K. Williams / January 2008

Engaging Service Part 2: It’s All About the Culture / Bryan K. Williams / December 2007

Engaging Service Part 1: Not Just for the Chic / Bryan K. Williams / November 2007

Service Excellence: A Destination or a Journey? / Bryan K. Williams / October 2007

National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007

National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007

Engage Me…the Voice of Your Customer / September 2007

Customer Engagement: Where do we begin? / Byran K Williams / August 2007

Engage Me…the Voice of Your Customer / / August 2007

B. Williams Enterprise, LLC Launches Engage Me…  the Voice of Your Customer / August 2007

To Engage…Listen to the Voice of Your Customer / Byran K Williams / August 2007

To Engage the Guest, You Must Engage Those Who Directly Serve the Guest / Byran K Williams / July 2007

Three Service Rules: The Golden Rule, Platinum Rule, and Double Platinum Rule/ Byran K Williams / June 2007

The Greatest Bellman I Ever Met… / Bryan K. Williams / April 2006

Sorry to Say…But Some People Should Not be Serving Other Human Beings / Bryan K Williams / October 2006

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