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McLaren Technologies expands services into Africa installing
Jazz call accounting and DuVoice into Doubletree by Hilton properties

‘Best of breed” technology provider McLaren Technologies has successfully integrated
Jazz call accounting and DuVoice voice mail into the Doubletree by Hilton properties located
in Dar Es Salaam and Zanzibar in Tanzania.
Singapore, February 18, 2010 — McLaren Technologies Asia Pacific Pte Ltd today announced that it has successfully integrated crucial communication solutions and guest services to the two Doubletree by Hilton properties in Tanzania. The Doubletree by Hilton Dar Es Salaam, Oyster Bay is an ocean front property, located on the mainland, whilst the Doubletree by Hilton Resort Zanzibar, Nungwi is located on the northern tip of the island Zanzibar. Implementing only the leading brands, Hilton Worldwide has entrusted ‘Best of Breed’ Technology provider McLaren Technologies with these critical Enterprise Solutions to any hotels’ revenue and service source.

Waseem Farouk, Senior Director IT at Hilton Worldwide Middle East & Africa said – “After successfully integrating the Jazz and DuVoice systems into our new Hilton Garden Inn Riyadh Olaya property, the McLaren team were the obvious choice for our new African properties. Jazz call accounting has served us well in Riyadh delivering enhanced functionality and increased corporate
control of our communications infrastructure and billing at each property, plus delivered cost savings through the elimination of premise based systems and servers. DuVoice has delivered flexible configuration options to meet the needs of the individual hotels, guests and staff. We are 100% confident that these two systems will deliver the same value at our new Tanzanian properties. The experience and professional approach that the McLaren Technologies technical team always deliver made them the clear choice for this and future projects.”

McLaren Technologies Managing Director Matthew White added - “Expanding our services beyond the APAC region and Middle-East into Africa has been an exciting time for the business. Hilton’s IT team has seen first-hand the value proposition these two leading technologies bring to the everyday running of a world class hotels and did not hesitate to use both at the new properties. Both the Jazz and DuVoice platforms are leaders in their fields with an ever growing presence in the leading hotels of the world. McLaren is excited to once again be working with the Hilton Worldwide portfolio of properties with our philosophy of delivering only the Best Technologies being vetted once again with the expansion into Africa. Stay tuned for further developments in this region.”

McLaren Technologies Operations Director Matthew Watson stated – “This was an exciting project for the Operations team. Our install base across the African region is continuing to grow. The Doubletree by Hilton properties have utilised the benefits of a hosted Call Accounting solution whilst implementing a number of property specific features including a customised Auto Attendant and Swahili Voice prompts; available on request. McLaren continues to provide market leading integration with full hotel functionality available at both properties via JAZZ and the Panasonic Hybrid IP-PBX.”

Key elements of McLaren Internationals solution include:

Jazz Call Accounting - A single integrated communications accounting solution platform that provides for the billing and provisioning of telecommunications services to guests, groups and tenants.

DuVoice Voice Mail – A unified guest messaging service delivering information with convenience and efficiency using virtually any communication device to access and control messages, data and real-time communications.

About McLaren International Pty Ltd

McLaren Technologies Asia Pacific Pte Ltd, with offices in Sydney and Singapore, delivers a range of "best of breed" technology solutions and services to the hospitality and related industries across the Middle-East, Africa and Asia Pacific Regions. McLaren's customers span the world’s leading hotel companies including Accor Hospitality, Hilton Hotels and Resorts, Starwood Hotels and Resorts, Langham Hotels, the InterContinental Hotel Group, Hyatt Hotels and Resorts and Marriott International.

The team of account managers and technology professionals at McLaren Technologies possess extensive experience in the hospitality and IT&T industries and have selected a range of exceptional applications to supply and support to the Asia Pacific hospitality industry.

For more information about McLaren Technologies contact or visit the website

About SDD and JAZZ Fusion

JAZZ Fusion, from SDD, is a collection of integrated software tools and management services for billing and provisioning voice and internet services over enterprise and property-based networks. JAZZ Fusion can be implemented as premise-based software serving a single property, as hosted software serving an entire customer enterprise, or as a software service (SaaS) can be subscribed to over public and private networks. JAZZ Fusion can include TeleManager profitability management services that help customers drive maximum returns from the JAZZ software and customer infrastructures. JAZZ Fusion supports telecommunications and internet infrastructures globally.

SDD is a software and services company based in Delray Beach, Florida U.S.A. with customers spanning the America's, Europe, Asia Pacific, and the Middle East. SDD customers include many of the largest and most prominent hotels and commercial properties in the world. For more information about SDD contact or visit the website

About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 90 years, Hilton Worldwide has been offering business and leisure travellers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,500 hotels in 81 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn & Suites, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward programme Hilton HHonors.

The company currently operates 44 hotels in Middle East & Africa – 16 hotels in Egypt, nine hotels in the UAE, six in Saudi Arabia and one each in Oman and Kuwait, plus another 11 hotels in Africa and the Indian Ocean.

Hilton Worldwide has a signed development pipeline of an additional 20 properties across Middle East & Africa in the U.A.E, Bahrain, Qatar, Kuwait, Saudi Arabia, Lebanon, Egypt, Jordan, Equatorial Guinea, Uganda, Namibia, Nigeria and Cape Verde.

For more information about the company, please visit and

The Hilton Reservations and Customer Care telephone numbers in the Middle East are as follows:
UAE - 8000 20000 11                                          Qatar - 8000 20 222
KSA - 800 82000 10                                            Egypt - 19009
Bahrain - 8000 4058                                             Jordan - 00202 25805927
Kuwait - 222 56 200                                             Lebanon - 00202 25805928
Oman - 800 78 788                                               Syria - 00202 25805926


SDD and JAZZ Fusion

McLaren International
Grant McNicol
Marketing Director
Tel: +61 2 9231 5320
Fax: +61 2 8915 1358

Hilton Worldwide
Samantha Wood
Director, Corporate Communications
Hilton Worldwide, Middle East & Africa
Tel: +971 4 365 4886
Fax: +971 4 391 6792

Also See:
Singapore’s Marina Bay Sands Selects SDD’s JAZZ Fusion Software for Converging Guest Voice and Internet Billing and Provisioning / October 2009

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