News for the Hospitality Executive
Midtown hotel sees increase in
Business Center use, revenues;
Guests and staff raving about familiar Windows System desktop
New York— October 8, 2009 —The Paramount hotel, one of midtown Manhattan’s most fashionable boutique properties, reports that its recent no-cost Business Center software upgrade from TTI Technologies International is a big hit with guests and hotel staff. Since the provider of self-service business solutions refreshed the hotel’s three Business Center computers 30 days ago, guests are raving about the familiar desktop featuring a choice of browsers (Internet Explorer, Firefox, Google Chrome and Safari) and the ability to open/edit documents in their preferred program.
“When we turned over our Business Center operations to TTI two years ago, we thought the service and system functionality couldn’t get any better,” said Barbara Christoph, Paramount Front Desk Director. “But to our surprise, last month they came to us with a completely unique desktop that gives users a true at-home experience. It’s absolutely amazing and the upgrade was free!
“Today, the entire Internet is at our guest’s disposal,” she said. “The familiar desktop icons make logging on and conducting business extremely fast and efficient. This means guests require less of the staff’s time and benefit from spending more time online conducting business or staying in contact with family and friends. From a satisfaction standpoint, I have to give TTI an A++ for thinking outside the box and developing new software tools that reinvent the way people do business while on the road.”
TTI (www.ttitel.com) provides self-service solutions to hotels, resorts, and hostels that are easy to operate, require minimal staff interaction, and include design, installation and on-going 24/7/365 management and support. Solutions include: Driver’s License, Passport and ID Scanners; Self-Service Business Centers; Boarding Pass Printing Stations; Self-Service Concierge and more.
Completely renovated in 2009, The Paramount hotel is centrally located in the heart of Times Square, with easy access to the Broadway Theater District, Restaurant Row, upscale Madison and Fifth Avenue shopping, Penn Station, and the Jacob K. Javits Convention Center. The hotel features 601 freshly renovated guestrooms adorned with modern and serene furnishings. Paramount guests are greeted by vibrant décor in the lobby; the mezzanine floors combine historical architecture with chic Nuevo styles.
Steve Blidner, TTI President, said he is thrilled that the new software is exceeding both customer and guest expectations.
“As a developer of Business Center and self-service solutions, I find myself scrutinizing the various solutions in the market,” Blidner said. “What I’ve found is that no two Business Center desktops are the same -- the configuration depends on the company providing the service to the hotel. For international travelers, this must be confusing because of language barriers. Therefore, with customer satisfaction our No. 1 priority at TTI, we went back to the drawing board to set our solutions above the rest by developing an internationally friendly desktop that gives each user the impression that he or she is on their home computers. We also provide a link to a Virtual Multi-Lingual Keyboard that enables everyone to communicate and work in their language of choice. It’s a fast, easy application that makes a big impact on the travelers’ experience.
“From the feedback we have received from The Paramount, the new desktop also is making a big impact on Business Center revenues,” he added. “The more time that guests spend on the computers, the more revenue that is shared between the hotel and TTI. When you consider that TTI installs all the Business Center equipment at no cost, services the equipment, and offers lucrative commissions off the revenues to qualifying hotels, it’s a win-win for everyone. In today’s economy, finding ways to generate new sources of revenues while improving guest service is key to stability.”
In addition to achieving increased guest service and supplemental revenues, the new TTI Business Center software also provides the hotel with the latest software development tools available on the market. This is a quick and NO COST way to upgrade Business Center equipment. For more information on the TTI Business Center Software with the complete Desktop Windows System, visit www.ttitel.com or call 888-692-4262.
To experience TTI’s self-service solutions first hand, visit Booth No. 3053 at the International Hotel/Motel & Restaurant Show Nov. 8-10 at the Jacob K. Javits Convention Center in New York.
TTI Technologies International
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|TTI Centralizes Business Center, Concierge Services by Opening Internet Cafe; Hotels that can't afford Concierge or Business Center services can now send guests to a convenient Upper Westside/Manhattan locale; Hotels receive commissions for referrals / September 2009|
|TTI Offers 'At Home' Experience with Entire Windows-System on Business Center PCs; Users quickly recognize the desktop for browsing convenience; Virtual multi-lingual keyboard solves language issues; All TTI customers to be upgraded to new desktop within six months at NO CHARGE; Mac applications soon to follow / August 2009|
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|TTI Expands Global Reach by Partnering with CMS to Resell Scanners in India / April 2009|
|TTI Technologies Promotes Neil Blidner to Vice President of Operations; Aggressive customer service and streamlined efficiency is planned as New York-based guest-services technology firm continues to grow / March 2009|
|New York's Beekman Tower Hotel Abuzz with New Business Center from TTI Technologies; Manhattan landmark hotel adds multiple self-service computer workstations plus Fax/Copier/Scanner/Printer and Boarding Pass Printing Service for guests / February 2009|
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|Millennium Knickerbocker Enters New Year with New Business Center, Services from TTI Technologies International; Chicago landmark hotel adds self-service computer workstations/kiosks, Fax/Copier/Scanner/Printer and Boarding Pass Printing Service for guests / January 2009|
|TTI Targets Top Talent During Tough Times; Bridget Oliva-Werba joins growing business as VP Sales and Marketing / January 2009|
|Affinia Manhattan Boosts Guest Satisfaction, Revenues with Fax/Copier/Scanner from TTI ; Provider of self-service business center technologies to showcase its solutions at IH/M&R Show Nov. 8-11 in New York, Booths 3053 / November 2008|
|TTI WebScan System Interfaces to MyHMS PMS from InnPoints Worldwide; TTI Technologies International imports text and images from passports and driver's licenses directly to the MyHMS property-management system from InnPoints / October 2008|
|Juliet Hodge Joins TTI to Streamline Customer Relations, Quality Control; As Hotel Relations Manager, Hodge to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2008|
|TTI Technologies' Luggage Tag/Phone Card Kiosks Helping Jazz Hostels in New York; TTI Technologies International develops proprietary solution for six properties to better serve international travelers/guests at check out and increase revenues / June 2008|
|ID/Passport Scanners from TTI Tackles Charge-back, Identity Fraud Issues and More; TTI Technologies International offers the only system that imports text and images from passports and driver's licenses directly to a hotel's Windows-based property-management system in less than 10 seconds / May 2008|
|TTI's 'ConciergeOnDemand™' Services Now Showing at 100th Hotel; New self-service entertainment ticketing system to be showcased in Booth #244 at the 2008 Asian American Hotel Owners Assn. Annual Convention March 26-29, 2008 / February 2008|
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|TTI Brings 'Concierge on Demand' Services to Hotels as Guest-Service, Revenue Tool; Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms/ September 2007|
|TTI Taps Talents of Oumou Bah to Drive Customer Relations, Quality Control; As Hotel Relations Manager, Bah to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2007|
|TTI Teams with Sorbis to Provide One-Stop-Shop for Wireless Networking and Business Center Services / February 2007|
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