News for the Hospitality Executive
Trust International Launches “Experience Better Business”
with Delivery of Its yourVoyager CRS to the Hotel Industry
Hotel Groups Exchange Revenue
Generating Ideas and Share Perspectives
at the Trust Customer Advisory Board
Frankfurt – November 18, 2009 – Upholding a 20-year tradition that sets it apart from its competitors, Trust International hosted its Customer Advisory Board (CAB) Meeting with hoteliers from around the world to discuss best practices and revenue-generating ideas for electronic distribution.
About 60 attendees representing hotel groups and industry experts participated in the launch of Trust’s “experience better business” campaign in conjunction with the rollout of Trust’s yourVoyager central reservation system (CRS) to the industry. With the first customers already actively operating the system, the group used the CAB to get a detailed “live” look at the new yourVoyager platform. Unique in the industry, yourVoyager provides hotels with customized views of how they are doing day-to-day and places the broadest array of concepts and tools at their fingertips exactly as the customer wants them displayed and exactly how the hotel group or the individual hotel wants to see it.
CAB attendees also had the opportunity to discuss various rate optimization and distribution strategies and how to stabilize bookings during challenging times, with a special focus on digital strategies for marketing and online reputation management and internet distribution strategies.
“It is more important than ever to assist our customers with advice and analysis that can help their businesses at the moment and enable them to prepare for the inevitable upturn in the economy,” noted Richard Wiegmann, managing director, Trust International. “Meeting people face to face is still very important for a good business relationship and we are very proud and happy that so many of our customers and business partners were able to join us to maintain this tradition that sets us apart in the industry. It is their input and participation which makes the Customer Advisory Board such a success and helps us set the right direction for future developments to help our customers experience better business.”
The lively panel discussion on Internet distribution was one of the highlights of the educational sessions. It tied in closely with the day’s presentations on online reputation management, how hotels can handle the manifold reviews they get via the Web, latest Web marketing opportunities and how rates and room descriptions influence the customer buying decisions.
“It was a great meeting and we very much appreciated the exchange with Trust’s people as well as with fellow hoteliers and market experts,” said Toshi Banshoya, Director of Distribution Marketing, New Otani Hotels. “It was helpful to see the connection between Trust’s yourVoyager CRS portal and the industry presentations on managing social media and crafting user-friendly rate and room descriptions for Internet distribution channels.”
As part of the day’s give and take format, Trust illustrated how numerous
hotel groups are benefiting from its 360°consultative approach that
includes rate audits and analysis of how the hotel groups work internally
and with the market to develop rate strategies.
About Trust International Hotel Reservation Services GmbH Celebrating its 20th anniversary, Trust International is one of the world’s leading CRS providers and international hospitality partners. Trust’s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine and third party integration to PMS, RMS and CMS systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.
Via Trust’s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services.
Established in 1989 Trust International - it is renowned for its highly reliable reservation platform, continuous investment in system software and hardware and delivery of superior customer value. (www.TrustInternational.com)
|Also See:||Trust International Gains 13 New Clients, On Track for Increased Revenue in 20th Anniversary Year; Anniversary celebration to continue with Trust at ITB Asia in Singapore / October 2009|
|Trust and HotelREZ Launch “Dream” CRS: CentralREZ / September 2009|
|Trust International Introduces Voyager|CRS Complete Rate Program to Automate Rate Maintenance for Hotels; Leading Hotels of the World Properties Streamlining Rate Adjustments With Voyager|CRS Complete Rate / September 2009|
|Trust International Helps Hotels to Maximize Yield with IDeaS Best Available Rate Recommendations; WORLDHOTELS affiliate hotel Grand Elysee Hamburg among the first to use enhancement / September 2009|
|Trust International s Customer Care and Consultation Delivers Bottom Line Results for Customers / September 2009|
|Trust International Implements Trust|Connect PMS Interface with protel for New Customer Classical Hotels / July 2009|
|Trust International Partners with Agilysys for Richer PMS Interface / June 2009|
|Hospitality Management Holdings (HMH) Coral Hotels & Resorts Sign New Partnership with Trust International; HMH Consolidates Distribution, Reservations, Channel Management, CRM with Trust International’s integrated CRS/CRM solution / June 2009|
|Trust International Forms Strategic Partnership with TIG Global for Web Services and Online Marketing / May 2009|
|Trust International Adds Wego and Make My Trip as Partners to Expand Internet Distribution for the Asian & Indian Markets / April 2009|
|Trust International and Hotel Booking Solutions Inc. Sign Deal To Connect World Class Hotel Brands with Tour Operators Worldwide / March 2009|
|Trust International Celebrates 20 Years with New Client Wins and Continued Leadership in Hotel Distribution, Technology and Service / March 2009|
|Trust International Wins Hotel CRS Contract for Charming Hotels and Resorts / March 2009|
|Trust International Implements Full CRS Services for HUSA Hoteles, Takes Dominant Position In Spain’s CRS Provider Marketplace / February 2009|
|Dorint Hotels & Resorts Employs New Trust International End-To-End CRS/CRM Solution; Sees Improved Sales, Guest Interaction, Campaign Management, Efficiency / February 2009|
|Bharat Hotels’ Selects Trust International as Enterprise CRS for Worldwide Distribution Channels for The Grand Group/Lalit Hotels / November 2008|
|Trust International and Kiwi Collection Partner for Luxury Hotel Rate Distribution and Reservations / November 2008|
|Trust International's Best of Breed Products/Services and Commitment to Asia Leads to Expansion in Market; Trust underlines APAC importance with Customer Conference and Advisory Board for the first time in Asia and successful showcase at ITB Asia, Oct 22-24 / November 2008|
|Trust International Establishes Interface with Booking.com / October 2008|
|Trust International Secures New Contract With Motel One Chain, Escorts Budget Niche Leader Into CRS Arena / October 2008|
|Trust International’s New Client Mantis Collection the First to Implement Major Internet Booking Engine in South Africa / August 2008|
|Trust International Supports Asia-Pacific Travel Boom With Area-Specific Products and Services / July 2008|
|Trust International Marks Successful First Half of 2008 With 7 New Clients and Increased Hotel Booking Volume / July 2008|
|Trust International’s Upgraded Trust|Voyager CRS v.12 Provides More Information, Saves Time / June 2008|
|Trust International 19th Customer Conference and Advisory Board Yields Insight, Direction for Future Development; Hotel groups discuss market trends and latest technology enhancements / June 2008|
|The Oberoi Group Expands Trust International Contract to Include Trident Hotels / May 2008|
|Trust International Adds Support of Total Pricing for Amadeus Becoming One of the First To Support Total Pricing in All Four GDSs / March 2008|
|TRUST International Receives HTNG Workgroup Leadership Award 2007 / March 2008|
|Banyan Tree Hotels and Resorts Relies on Trust Technology for their Own Private Label Chain Code; Banyan Tree’s Private Label GDS code ‘BY’ powered by Trust|Voyager CRS / February 2008|
|Leveraging A Record 2007, Trust International Continues Hotel Distribution Success Story in 2008 / February 2008|
|NH Hoteles, Europe’s 3rd Largest Hotel Group, Renews Distribution Agreement with Trust International / February 2008|
|Trust International's New Voyager|CRS Release Increases Hotel Distribution Flexibility and Efficiency; Trust|Voyager adds more customized enhancements to support distribution strategy of hotels / January 2008|
|Trust International Successfully Implements Okura Hotels & Resorts on Trust|Voyager CRS; Hotels smoothly transitioned to new OC two-letter GDS Code / November 2007|
|Trust International Expands Relationship with Small Luxury Hotels of the World to Include Call Center Services in Asia-Pacific and Arabic Countries / November 2007|
|TravTech Selects TRUST International for Worldwide Distribution and Central Reservation Services / November 2007|
|The Oberoi Group Extends Successful Relationship with TRUST International & Fosters CRS Integration / October 2007|
To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds| One-on-One |
Viewpoint Forum | Industry Resources | Press Releases
Please contact Hotel.Onlinewith your comments and suggestions.