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hotel SystemsPro Taps Industry Experts to Sharpen
Customers’ Competitive Advantage

New team members help clients maximize effective enterprise solutions

ATLANTA, GA – December 9, 2009hotel SystemsPro, a pioneer of Web-based enterprise solutions that enable hotel companies to increase market share, announced it added two industry professionals to its staff to ensure its customers make maximum use of the company’s technology products to boost property performance in the recovering economic climate.

Senior Director Bill Mitchell will be based in hotel SystemsPro’s Atlanta corporate offices and responsible for customer service.  Bill will maintain the company’s consistently high level of personalized client support that enables operators to optimize use of their hotel SalesPro sales and catering software and hotel ServicePro asset management systems.

Fig. 1: Bill Mitchell, Senior Director, hotel SystemsPro

Account Manager Katie Stewart assumed nationwide responsibility for ensuring customers gain maximum value from their hotel SystemsPro solutions.  She will work directly with the company’s professional training programs at both the executive and hotel levels.  Katie will be based in hotel SystemsPro’s Florida offices.

Fig. 2: Katie Stewart, Account Manager, hotel SystemsPro

hotel SystemsPro provides operators with tools that increase sales
“Bill’s frontline management experience gives him the ideal perspective for guiding support for our clients’ hotel sales teams,” said hotel SystemsPro President Chip Carroll.  “Bill will provide customers with ways to more effectively employ our systems tools to increase sales and drive loyalty.  Katie’s technical savvy, particularly in expanding online marketing and sales, serves her well in ensuring customers take full advantage of our affordable solutions to gain the edge that puts them ahead of the competition.”
Bill Mitchell comes to hotel SystemsPro from Hilton Worldwide where he served as West Coast regional manager for the140+ Hampton brand hotels.  He also served as general manager at two New Orleans properties operated by Expotel Hospitality and Highpointe Hotels, respectively.  Both properties are part of the Flagstone Hospitality family (formerly RFS Inc.).  Bill is an American Hotel and Lodging Association Certified Hotel Administrator (CHA) and holds a Bachelor of Science degree in Business Administration from Troy University.
Katie most recently applied her Internet prospecting expertise as an independent consultant in off-site sales for hotel SystemsPro and for the Crossroads division of Interstate Hotels and Resorts.  “I was impressed with hotel SystemsPro’s solutions from the start,” Katie said. “The company’s systems are easy to learn and use for hotel staff in all departments at any technology skill level.”
Before her work as an independent consultant, Katie was with Crossroads Hospitality providing internet marketing and off-site sales support.  She also served as general manager of the Fairfield Inn by Marriott in Mattoon, Illinois and as business manager for Hale Grove, the largest direct marketing citrus company in Florida.   Katie co-founded Stukmom LLC ( in November 2008, creating a network of women professionals who support one another by sharing solutions for growing their businesses.  She earned a Bachelor of Arts degree in Sociology from Quincy University.

About hotel SystemsPro
Founded in 1996, hotel SystemsPro is a technology company operated by hospitality professionals who provide high performance, ASP-based enterprise and property solutions that enable hotel companies grow market share through better management of assets, increased sales, reduced operating expenses, and a higher quality guest experience. hotel SystemsPro partners with clients to provide solutions that scale across a broad range of properties in North America and around the world. Whatever the size of the property operator or its challenges, hotel SystemsPro solutions do the heavy lifting for operators to streamline operations and boost staff productivity and profitability. Solutions include hotel SalesPro, hotel CateringPro, hotel ServicePro and hotel WebSpace. For more information, visit
hotel SalesPro is a multi-property ASP sales and catering system with scalable functionality that increases sales efficiency for hotel chains and independent properties.  hotel ServicePro is an economical hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements and preventive and equipment management. hotel WebSpace, is an effective new online marketing solution that drives market share for hotel companies.


Danielle Rieppi 
Marketing Manager 
280 Interstate Circle N. 
Atlanta, GA 30339 
Phone: 770-303-9911 or Toll free: 877-263-3645 

Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.


Also See: Hampton Inn Increases Profitability with Focus on Higher Revenue Transient Guests; ‘Sales Team of One’ Counts on Solution to Build Relationships, Transient Business / November 2009

Denver Hampton Inn & Suites Boosts Customer Service Scores / November 2009

hotel ServicePro Simplifies New-Build Opening Process at Hilton Garden Inn and Homewood Suites in Lake Buena Vista/Orlando; hotel ServicePro Web-based maintenance tracking, asset management solution saves hundreds of hours in new-build hotel checklist approval completion / November 2009

hotel SystemsPro Announces New Vice President to Champion Company Growth; Industry veteran Kathy Bannasch named vice president sales and marketing / September 2009

hotel SystemsPro Announces Account Saturation Tool to Increase Revenue and Focus Sales Activity on Top Accounts; hotel SalesPro s New Web-Based Sales Tool Automates the 80/20 Rule for Streamlined Account Qualification and Management / July 2009

hotelSystemsPro Announces hotelWebSpace to Drive Traffic to Websites Via Internet Prospecting; hotelSalesPro Sales System Goes Wireless – Easy Access from Popular Mobile Devices/ June 2009

Choice Hotels Selects hotelSystemsPro as Qualified Vendor; hotelSalesPro sales and catering, and hotelServicePro property maintenance and guest service, implemented by Cambria Suites properties / June 2009

Expansion in 2009: Hotel Equities' Strategy for 100% Growth by 2010; Web-based System Unifies Sales Management for Properties and Flags / May 2009

Lodgian Increases Deal Closing Effectiveness with Multi-Property Sales System; Web-Based Sales & Catering Software Automates 39 Properties / April 2009

hotelSystemsPro Implements Sales & Catering and Asset Management Systems at 122 Properties to Date in 2009 / March 2009

hotelSystemsPro Implements Sales & Catering and Asset Management Systems at 122 Properties To Date in 2009; Operators select hotelSystemsPro for revenue generating productivity tools / March 2009

Aimbridge Hospitality Focuses on Sales Performance Metrics for Success; 50-property hotel company uses 80/20 rule to target sales teams on top accounts / February 2009

hotelSystemsPro Expands into Larger Offices to Accommodate Continued Growth; Industry Leader Gains 250+ New Customers in Q4 ‘08, Doubles Office Space / January 2009

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