News for the Hospitality Executive
| ATLANTA, GA – December 9, 2009 – hotel
SystemsPro, a pioneer of Web-based enterprise solutions that
enable hotel companies to increase market share, announced it
added two industry professionals to its staff to ensure its customers
maximum use of the company’s technology products to boost property
in the recovering economic climate.
Senior Director Bill Mitchell will be based in hotel SystemsPro’s Atlanta corporate offices and responsible for customer service. Bill will maintain the company’s consistently high level of personalized client support that enables operators to optimize use of their hotel SalesPro sales and catering software and hotel ServicePro asset management systems.
Fig. 1: Bill Mitchell, Senior Director, hotel SystemsPro
Account Manager Katie Stewart assumed nationwide responsibility for ensuring customers gain maximum value from their hotel SystemsPro solutions. She will work directly with the company’s professional training programs at both the executive and hotel levels. Katie will be based in hotel SystemsPro’s Florida offices.
Fig. 2: Katie Stewart, Account Manager, hotel SystemsPro
hotel SystemsPro provides operators with tools that increase sales
“Bill’s frontline management experience gives him the ideal perspective for guiding support for our clients’ hotel sales teams,” said hotel SystemsPro President Chip Carroll. “Bill will provide customers with ways to more effectively employ our systems tools to increase sales and drive loyalty. Katie’s technical savvy, particularly in expanding online marketing and sales, serves her well in ensuring customers take full advantage of our affordable solutions to gain the edge that puts them ahead of the competition.”
Bill Mitchell comes to hotel SystemsPro from Hilton Worldwide where he served as West Coast regional manager for the140+ Hampton brand hotels. He also served as general manager at two New Orleans properties operated by Expotel Hospitality and Highpointe Hotels, respectively. Both properties are part of the Flagstone Hospitality family (formerly RFS Inc.). Bill is an American Hotel and Lodging Association Certified Hotel Administrator (CHA) and holds a Bachelor of Science degree in Business Administration from Troy University.
Katie most recently applied her Internet prospecting expertise as an independent consultant in off-site sales for hotel SystemsPro and for the Crossroads division of Interstate Hotels and Resorts. “I was impressed with hotel SystemsPro’s solutions from the start,” Katie said. “The company’s systems are easy to learn and use for hotel staff in all departments at any technology skill level.”
Before her work as an independent consultant, Katie was with Crossroads Hospitality providing internet marketing and off-site sales support. She also served as general manager of the Fairfield Inn by Marriott in Mattoon, Illinois and as business manager for Hale Grove, the largest direct marketing citrus company in Florida. Katie co-founded Stukmom LLC (www.stukmom.com) in November 2008, creating a network of women professionals who support one another by sharing solutions for growing their businesses. She earned a Bachelor of Arts degree in Sociology from Quincy University.
About hotel SystemsPro
Founded in 1996, hotel SystemsPro is a technology company operated by hospitality professionals who provide high performance, ASP-based enterprise and property solutions that enable hotel companies grow market share through better management of assets, increased sales, reduced operating expenses, and a higher quality guest experience. hotel SystemsPro partners with clients to provide solutions that scale across a broad range of properties in North America and around the world. Whatever the size of the property operator or its challenges, hotel SystemsPro solutions do the heavy lifting for operators to streamline operations and boost staff productivity and profitability. Solutions include hotel SalesPro, hotel CateringPro, hotel ServicePro and hotel WebSpace. For more information, visit www.hotelsystemspro.com.
hotel SalesPro is a multi-property ASP sales and catering system with scalable functionality that increases sales efficiency for hotel chains and independent properties. hotel ServicePro is an economical hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements and preventive and equipment management. hotel WebSpace, is an effective new online marketing solution that drives market share for hotel companies.
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and Homewood Suites in Lake Buena Vista/Orlando; hotel ServicePro
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/ November 2009
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|Choice Hotels Selects hotelSystemsPro as Qualified Vendor; hotelSalesPro sales and catering, and hotelServicePro property maintenance and guest service, implemented by Cambria Suites properties / June 2009|
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|Aimbridge Hospitality Focuses on Sales Performance Metrics for Success; 50-property hotel company uses 80/20 rule to target sales teams on top accounts / February 2009|
|hotelSystemsPro Expands into Larger Offices to Accommodate Continued Growth; Industry Leader Gains 250+ New Customers in Q4 ‘08, Doubles Office Space / January 2009|