By Andreas Augustin
Good morning, dear Michele, and thanks for your time. You have managed
the Grand Hotel (the St Regis) here in Rome, now you are here at the Grand
Old Lady of Via Veneto - The Excelsior.
Q. What's your motto in life?
Answer: To believe in what I do and to dedicate myself in achieving
this with passion and determination
Q. Where are you in ten years?
RUNNING AN EVEN LARGER GRAND DAME
Q. And your preferred breakfast?
GREEN TEA EXOTIC FRUITS AND TOASTED RYE BREAD WITH MY ASSISTANT‘S HOME
The Westin Excelsior, Rome
Via VittorioVeneto 125 Rome, Italy
Let me ask you:
Q. To whom did you really listen in the past week?
Q. Who is your idol in hospitality industry?
CÉSAR RITZ ... OF COURSE!
Q. What makes a good hotel manager?
TO HAVE THE ABILITY TO ADAPT TO VARIOUS SITUATIONS WITHOUT LOOSING
SIGHT OF THE CORE VALUES.
|Q. We are sitting at the historic
Grand Hotel, which has gone through various transitions in its life. Now
recently it has even changed its name. How important is the hotel's history
for you as a marketing tool?
IT IS A UNIQUE SELLING OPPORTUNITY TO TRANSMIT RELIABILITY, TRADITION
Q. What was your “dream-profession” when you were a kid?
RACING CAR DRIVER
Q. If you had the choice, would you follow the same career or would
you do some things differently?
I WOULD FOLLOW THE SAME STEPS
Q. Is it too much or too little courage that sometimes makes you fail?
TOO MUCH COURAGE WITH TO LITTLE REFLECTION
Q. How often do you reflect about your own life?
LATELY NOT ENOUGH
Q. Can you give us an impression of your next month's agenda?
On the road for sales calls and on to the USA to organize and host
dinners with the Press and top clients. While in Rome I will keep on with
my daily engagement with guests. Last but not least I am looking forward
to the first general session with all my associates to transmit to them
the guidelines for this year.
Q. What would you like your best friend to say about you at your funeral?
THE SHOW MUST GO ON!
Thanks for your time!