News for the Hospitality Executive
Glen Cove Mansion Hotel and Conference Center Receives
Top Marks for Excellent Customer Service
Conference Guests Respond In Third-party Survey
Glen Cove, New York, December 2009 … Glen Cove Mansion Hotel and Conference Center is ending 2009 on a high note … extremely high as determined by conference guests’ satisfaction measurements. Respected third-party research company, Unifocus, was retained by Glen Cove Mansion to measure the conference center hotel’s customer image by surveying meeting planners and conference guests following their stay, using an online tool. Glen Cove Mansion consistently scored in the highest percentiles for overall conference guests’ experience, guest satisfaction, price-value ratios, conferee and meeting planners’ intent to return to the property, and whether they would recommend Glen Cove Mansion Hotel and Conference Center to others. When all the scores are collected together, the award-winning property is ending 2009 with accumulated Guest Satisfaction Level of 96 percent! When looking at the meeting facilities, conference services and audiovisual scores specifically, the percentage rose even higher from more than 97 percent up to a perfect score of 100 percent.
The research also enabled the highlighting of specific staff members at Glen Cove Mansion Hotel and Conference Center deserving of special recognition for “delivering extraordinarily attentive service not experienced elsewhere,” and cited the Mansion’s “amazing” food & beverage and conference products as well – each contributing to the high guest satisfaction ratios.
“We are extremely proud of our team of conference center hotel professionals here at Glen Cove Mansion,” said Ata Kashanian, vice president and general manager. “It is wonderful to have their daily dedication endorsed by planners and guests through the Unifocus research, and to have this cover all areas of our property, including meetings, conference services, corporate and social events, lodging and dining.”
Glen Cove Mansion Hotel and Conference Center has been the recipient of numerous respected awards of excellence in 2009, including the Pinnacle Award by the leading national magazine, Successful Meetings; the Planners Choice Award by the respected east coast publication Meetings East; and the Award of Excellence by the venerable trade magazine, Corporate Meetings & Incentives.
For more information on Glen Cove Mansion Hotel and Conference Center’s meetings, lodging and dining opportunities, call 516-671-6400 / 877-782-9426, or visit www.glencovemansion.com. For specific information on Glen Cove Mansion’s meeting and conference services, call 888-MTGS-GCM (888-684-7426) or visit www.GlenCoveMeetings.com.
For photos of Glen Cove Mansion Hotel and Conference Center, please reference: http://www.glencovemansion.com/photo_gallery/PhotoGallery.asp
About Glen Cove Mansion