News for the Hospitality Executive
Hotels that can’t afford Concierge
or Business Center services can now send guests to a
convenient Upper Westside/Manhattan locale; Hotels receive commissions for referrals
New York — September 9, 2009 — TTI Technologies International, here, is taking the financial burden of providing Business Center and Concierge services to travelers away from hoteliers with the opening of its first Internet Cafe. Located at 2661A Broadway, between 101st and 102nd Streets in Manhattan’s Upper West Side, the Internet Cafe is ideal for anyone needing online access or looking for theatre tickets, car services, dinner reservations and more. Hotels referring guests to the Internet Cafe will receive transaction-based commissions.
TTI (www.ttitel.com) provides self-service solutions to hotels, resorts, and hostels that are easy to operate, require minimal staff interaction, and include design, installation and on-going 24/7/365 management and support. Solutions include: Driver’s License, Passport and ID Scanners; Self-Service Business Centers; Boarding Pass Printing Stations; Self-Service Concierge and more.
“No matter how attractive our Business Center model is for hotels – including installing all equipment at no upfront cost – many simply don’t have the physical space onsite to incorporate a Business Center, or the financial ability to employ a full-time Concierge,” said Steve Blidner, TTI President. “There was no existing cybercafe within blocks of the properties, so we built one to make our in-demand services available to anyone who needs them. It has become a win-win for everyone. So far, it has been extremely successful, with traffic building daily.”
The Internet Cafe is open from 8:30 a.m. to 10:00 p.m. daily.
Robert Beda, Vice President of New York City Hotels/Hostels, said he is particularly excited about the new Internet Cafe because it offers exactly the type of services his guests are looking for.
“We provide affordable accommodations for those ages 18 through 35 who are traveling for recreation while on a budget, and who are looking to meet like-minded travelers to share their travel experiences,” Beda said. “Offering ticketing, transportation and concierge-type services at our properties simply is not in the budget, but they are services that our guests find extremely valuable, especially if they are unfamiliar with the city or when preparing for their next travel destination. By opening the local Internet Cafe, TTI is providing a very valuable service to our guests. It’s great!”
Isabelle Cruz, Assistant General Manager of Hostelling International agreed, saying: “The types of people that visit our Hostels are mobile by nature, so sending them to the Internet Cafe down the road to check on tours, get tickets and maps, use the Web cam to check in with family back home or just email photos from their travels is not an inconvenience. In fact, they welcome it. The nature of an Internet Cafe fits in well with the hostel environment. Our hostels are fun, lively meeting places, full of like-minded people. The same can be said of the TTI Internet Cafe. We would like to thank them for making this investment in our community.”
With a Dunkin Donuts shop directly next door, located at 2661 Broadway, Internet Cafe patrons receive discounts on coffee and the food products they purchase. With a globally recognized coffee and donut shop directly next door, TTI is able to keep its service costs much lower than many other Manhattan-based locations.
“So far we are very pleased with the welcome we have received from the community and visitors to New York,” TTI’s Blidner said. “This is an exciting new venture for us because we have stepped out of the box so to speak by offering more than just the standard hotel services. And, because the Internet Cafe features a full-time attendant, it has become a ‘Concierge Cafe’ of sorts. Our partnerships with companies such as CitySights, Grayline, Carmel Car Service, as well as Telecharge.com that provides Broadway and Off Broadway theater tickets are also blossoming. I think we’ve found a new service market for TTI – and based on the trials with this Broadway property, New Yorkers may soon see a few more TTI centers opening in the near future.”
For more information on the TTI Internet Cafe, visit www.ttitel.com or call 888-692-4262.
TTI Technologies International
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