News for the Hospitality Executive |
Uncompromising Standards Make the
Return that Much Sweeter
.
Best Western Carib Beach and
MSI together again
Phoenix, AZ � September 2, 2009 � MSI (Multi-Systems, Inc.),
a hospitality technology solutions provider is pleased to announce that
Best Western Carib Beach Resort of St. Thomas, Virgin Islands has returned
to the MSI family of clients. In 2005 Best Western Carib Beach made
the business decision to move to a different provider for their property
management solution. Even though they were happy with Nova Plus itself,
they did not want to go through the anticipated learning curve resulting
from MSI�s acquisition of Nova Plus.
However, the hotel staff soon discovered that making the switch to a new PMS solution proved to bring a separate set of challenges. They found the new solution was not as engaging as NovaPlus, in addition, service and support did not meet their expectations. Motivated by watching other Best Western properties using NovaPlus and realizing MSI�s ability to live up to the promises made post-acquisition, Best Western Carib Beach was determined after just two years to re-invest not only in the Nova Plus product, but in the company now providing the hospitality technology solution - MSI. �The decision to move back to NovaPlus and to MSI was an easy one after being with another provider for just two years. We were made to feel welcome and empowered in the process; the implementations team that traveled to our site were professional and knowledgeable. It was refreshing to see that a company could carry out promises they made regarding functionality and features. MSI�s support staff is truly committed to providing superior service� commented Kanema Ayala, Front Office Manager at Best Western Carib Beach. �When we de-installed Nova and went with the other provider everything was done remotely--installation, training and support. We never really felt like we knew the people behind the telephone. With MSI we have a dedicated brand team that works with us; they understand our processes and our business. We have an account manager that not only knows the Best Western brand, but our particular property,� she further stated. �MSI has a legacy of building relationships, maintaining transparency
with our clients and being committed to our foundation and guiding principles,�
stated Tim Tiller, MSW President of MSI. �We have a passion and a
desire to see our clients and associates succeed. I was personally
thrilled when Best Western Carib Beach made the decision to rejoin MSI�s
family of clients. We are determined to empower the hospitality industry
to expect superior service, innovative technology and to have it provided
by great people. All of MSI�s associates are excited and join me
in welcoming back Best Western Carib Beach� Tiller went on to share.
ABOUT BEST WESTERN INTERNATIONAL
About
MSI (Multi-Systems, Inc.)
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Contact:
Laura Kirby-Meck
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