News for the Hospitality Executive
IRVING, TX, July 28, 2009 — NEC Unified Solutions, Inc. (NEC), a leading provider and integrator of advanced communications solutions, today announced that both the Eldorado Hotel Casino and Silver Legacy Resort Casino in Reno, NV, are delivering a complete customer service experience to guests and a more efficient workplace for employees using NEC’s communications technology.
The Eldorado Hotel Casino and Silver Legacy Resort Casino are not only physically joined by a skyway, but also share the philosophy that superior guest services and employee communications are enhanced when delivered via advanced, integrated technology.
“In the hospitality industry, success is measured by accessibility,
great service and a superb guest experience,” said Cindy Carano, executive
director of hotel operations for Eldorado Hotel Casino, which shares equal
ownership of the Silver Legacy Resort Casino with MGM Mirage. “This could
have been a complicated installation because combined the Eldorado and
Silver Legacy have over 2,500 rooms. But NEC dealer DCI-Design Communications
delivered the right NEC solution that brings amenities to guests’ fingertips
while giving employees the tools they need to help them be more effective
at their jobs.”
At each property, NEC’s UNIVERGE® SV8500 IP Communications Servers and UA5200 Attendant Consoles interface with the hotel’s property management system, delivering communications services to staff and guest rooms and, most importantly, contributing to a seamless experience for hotel guests.
With the UA5200 Attendant Console, the Eldorado and Silver Legacy hotel operators can now more easily track and bill for calls from guest rooms; note incoming external call origination; the number of calls that become reservations, and ultimately revenue for the hotels. Hotel operators can easily prioritize calls and see where calls are being routed from their PC desktops.
In guest rooms, customers can access the variety of hospitality focused features of the UNIVERGE SV8500 from their room phones to make reservations, request additional room supplies as well as set up reoccurring wake-up calls direct from their room phones without needing to speak with a front-desk representative. These services simplify and automate routine tasks and let hotel employees invest more time in face-to-face guest relations.
NEC Unified Solutions
NEC and UNIVERGE are registered trademarks of NEC Corporation.
About DCI-Design Communications
About The Eldorado Hotel Casino
About Silver Legacy Resort Casino
|Also See:||Amenities at the Touch of a Screen: theWit Hotel Opens with Cutting-Edge Self-Service Technology from NEC; Upscale boutique hotel in Chicago utilizes NEC's integrated communications solutions to create a unique guest experience / June 2009|