| June 30, 2009 -- Bryan
K. Williams, a service excellence consultant, launched his new
book, Engaging Service: 22
Ways to Become a
Service Superstar, on June 22, 2009. This book is about how to go
beyond
just serving your customers. It is about how to consistently engage
every
customer and create memorable experiences. All 22 chapters and exercises have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Learn:
Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points. "Bryan Williams' insight and passion for service is undeniable. The value lies in his ability to provide a clear roadmap for organizations to move toward providing world-class service on a consistent basis. You can talk about customer service all day long. Bryan helps to make it happen", said Susan Miller, Director of the Cunningham Sales Institute. As a former ten-year veteran of the renowned Ritz-Carlton Hotel Company, Bryan has a keen perspective on what it takes to provide world-class service . Over the last several years, he has travelled worldwide to provide consultation guidance and training for over 100 companies in various industries.
Recent Testimonials from Bryan’s training sessions: I had a real pleasure attending Bryan Williams’ training courses recently. I participated at many training sessions in the past and I know how they can be repetitive, uninspiring or even boring sometimes. Bryan has the competencies and the talent to build a top quality training programme of great interest and very inspiring for attendees at every level of the hierarchy. Bryan Williams delivers not only world-class service but also world-class training. --Olivier Valentin, General Manager Le Beauvallon Hotel Saint Tropez, France After attending Bryan Williams’ presentation on customer service with four of my staff members it is clear to us that he is an expert. My staff and I left his presentation knowing there is more we can do for our customers. It stimulated conversation amongst ourselves on how we can help each other provide better service for our GUEST. He helps you understand the perspective of the people receiving the service and how to exceed their expectations. --Nevin Phillips PGA Director of Golf Mahogany Run Golf Course (St. Thomas, USVI)
We exist to serve others so they may better serve the world. SM |
