News for the Hospitality Executive
Navy Exchange Service Command Recognizes Navy Lodges,
Managers for Outstanding Guest Service
Navy Lodge Hawaii Named
2008 Carlson Award Winner in the Large Lodging Category
May 11, 2009 - Rear Adm. Robert J. Bianchi, Commander, Navy Exchange Service Command (NEXCOM), recognized Navy Lodges, managers and associates for outstanding guest service, lodging ambiance, value for the money, cleanliness, family friendliness and facilities provided in 2008. The awards were presented during the Navy Lodge’s annual worldwide conference April 23 in Virginia Beach, Va.
“Our Navy Lodge managers and associates look forward to this award ceremony every year,” said Mike Bockelman, NEXCOM’s Vice President and Director, Navy Lodge Program. “Our managers and associates work extremely hard day in and day out to provide exceptional service to our guests. These awards are my way to officially recognize them for all the work they do for our military members and their families each and every day.”
The Edward E. Carlson Award is presented to the Navy Lodge facility that is rated highest in guest satisfaction, associate satisfaction, operations, quality assessment, and financial performance. The award is named for Edward E. Carlson, a member of the Secretary of the Navy's advisory committee, whose leadership and guidance was invaluable to the Navy Lodge Program.
The 2008 Carlson Award winners are:
The Hospitality Award, presented to the Navy Lodges that are rated the highest by guests in a variety of areas of guest service, were given to:
Michael Rabideau, Navy Lodge Yokosuka, Japan, was named Navy Lodge Manager of the Year.
Lisa Wooten, Navy Inn Millington, Tenn., was named Navy Lodge Program Associate of the Year for 2008. Marketer of the Year for 2008 was Regina Dyer, Navy Lodge Moffett Field, Calif.
The Associate Satisfaction Award, which is presented to the Navy Lodge with the highest Associate Satisfaction Index score, was given to Gwen Ellis-Smith, Navy Lodge Mayport, Fla.
The Navy has over 43 Navy Lodges and Inns worldwide serving the military lodging community. Navy Lodge guests save an average of 40 percent compared to civilian hotels. The program provides $40 million in direct savings to the Navy and its guests. Reservations may be made at www.navy-lodge.com or toll free 800-NAVY-INN.
Kristine M. Sturkie
|Also See:||Navy Lodges Receive AHLA EI and Navy Exchange Service Command Awards for 2006 / May 2007|