News for the Hospitality Executive |
More Hotel Website Bookings, Increase Online Reservations and Reduce Costs ResWave and Guest Feedback Tool (GEM) to maximize revenue, guest loyalty and free up staff to focus on personal service |
MARKHAM, ON - May 13, 2009 � NORTHWIND-Maestro
PMS, provider of Maestro�
enterprise Property Management hotel
software and reservation
software solutions for the hospitality industry, announced today that
it has added a sophisticated Maestro eMarketing Campaign Management and
Tracking tool to its �Web Connection� suite. Web Connection
featuring the advanced ResWave Booking Engine now delivers the industry�s
most complete e-Business suite of PMS-integrated online management
controls, guest self-serve options, and marketing tools. NORTHWIND also
introduced another enhancement to Diamond Plus Service with the
rollout of Interactive Web Chat for Support to quickly provide help
services that boost staff productivity and knowledge.
Web Connection Total Solution for online revenue, guest self-serve, marketing tools. Web Connection, featuring ResWave, delivers the industry�s most comprehensive suite of PMS-integrated online management controls, guest self-serve options, and marketing tools that enable operators to:
Effective email marketing generates significant return on investment, builds strong customer relationships, and helps hotels understand customers better to increase loyalty. Maestro�s new eMarketing Campaign Management solution is the perfect addition to the Web Connection suite and complements ResWave to help hotels increase e-Business. The tool is intuitive and easy-to-use with an extensive feature list that is integrated with many advanced list profiling, reporting, and delivery tools. �The key benefit of Maestro eMarketing is that all customer emails and relevant guest data can be consolidated from all channels (GDS, POS, PMS, CRS, and CRO requests) and sent targeted permission-based emails to drive reservations to the hotel website for lower cost online reservations� said Warren Dehan, president of NORTHWIND-Maestro PMS. The flexible Maestro eMarketing solution offers both full service and self-service options and includes the following features:
Valuable guest feedback (GEM) increases loyalty Guest Experience Management, GEM, is a sophisticated automated online Guest Feedback and customer relationship management tool integrated with Maestro PMS featuring detailed reporting, evaluation and collection capabilities to provide operators with Predictive Intelligence. Maestro enhances Diamond Plus Service with Real-Time Web Chat Support to increase productivity �In tough times, our main focus is helping clients be successful � not scaling back on service or tools,� said Dehan. �Live Web Chat Support is a new real-time client care channel that complements Maestro phone and email support. The interactive Chat and desktop sharing features enable hotel staff to quickly get help and work effectively with Maestro system specialists to operate at peak productivity.� Diamond Plus Service now offers even more to Maestro users including:
At HITEC Visit NORTHWIND-Maestro
PMS
Maestro Property Management Solution
About NORTHWIND � Maestro PMS
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Contact
Ivana Johnston - Sales & Marketing 8300 Woodbine Avenue, 5th floor Markham, ON L3R 9Y7 Canada Phone: 905.940.1923 Toll Free: 1-888-667-8488 Email: info(at)maestropms(dot)com www.maestropms.com/HOL NORTHWIND - Maestro PMS Ltd � EMEA, UK
Media Contact
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