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News for the Hospitality Executive

At HITEC, VSi Introduces Guest Technologies that
Increase Service, Reduce Labor costs
Vertical Systems Inc. unveils advances in touch-screen and self-service technology
to put guests in control of information and improved service

Visit Booth No. 950 / June 23-25 / 
Anaheim Convention Center

SUNNYVALE, CALIF. — JUNE 11, 2009 — It has been said that if you want something done right, do it yourself. Amidst today’s economy, Vertical Systems Inc. (VSi) is helping hotels to cut labor costs across multiple departments by empowering guests to do just that. Three new interactive systems will be showcased at the Hospitality Industry Technology Exposition & Conference (HITEC) June 23-25 at the Anaheim (Calif.) Convention Center in Booth No. 950 that will give true ‘Power to the People” when it comes to accessing airline information, searching for local information and making reservations, and shipping parcels at any hour of the day or night.

VSi, a global leader in guest-services technology and solutions aimed at helping hotels serve the growing needs of business travelers and mobile users, will introduce: TravelMate™  - an interactive, dual flat-screen kiosk that provides boarding-pass printing, interactive flight search and reservations, and up-to-date flight display information; ConciergeTouch™  - providing interactive, 24/7 easy access to local dining and activities, news, sports, stocks, and more, offered on new HP TouchSmart, all-in-one, PC technology; and  ShipMate™  - an upgraded, self-service shipping station featuring PC, printer, weighing scale and drop boxes integrated into a single kiosk and which now features integrated TrackIT software from RHR Systems Inc. TrackIT creates an audit trail for every package, making billing for parcel services easy, quick and accurate, and it cuts labor costs and management time while dramatically reducing the risk of losing valuable packages.

“The hotel industry is finding true value in supplementing its full-service operation with self-service technologies because it is making dollars and cents for hotel owners and operators,” said Saeed Kazmi, VSi President. “As travelers become more and more technology savvy, having access to business tools via self-service kiosks is a welcome amenity – and in many areas around the world, it is now very much in-demand.

“At VSi, we are continually developing new solutions and upgrading existing ones to put interactive tools at guests’ fingertips and more revenues to a hotel’s bottom line,” he said. “By simply re-assigning many of labor-intensive guest services from the staff to guests, bottom line savings are immediate.”

Kazmi said many hotels today can’t afford a full-time concierge, boarding-pass printing kiosks, or a dedicated guest shipping/handling department. However, as long as the hotel is working with VSi to manage its business services (Automated Business Centers and Self-service Kiosks), adding these new interactive technologies can easily be done at no additional cost to the hotel.  In addition, these interactive technologies also can open doors to new revenue streams via advertising and co-op branding opportunities.

“If guests like to do things themselves, hoteliers should enable them,” Kazmi said. “In today’s economy, it’s the hotels that can reduce staff overhead and operational expenses while increasing guest service will be the most successful, today and in the future. 

“We invite everyone visiting HITEC to stop by Booth No. 950 to get a thorough understanding of how TravelMate™, ConciergeTouch™ and ShipMate™ can immediately provide a cure to bottom line bleeding,” he added.

To pre-schedule an onsite appointment at HITEC with the VSi team, call John Beasley at 866-874-9222. For information on more of VSi’s wide range of products and services, visit the VSi Web site at  

About Vertical Systems Inc. (VSi)
Vertical Systems, Inc. (VSi) is the worldwide leader in providing guest services technology and solutions to the hospitality industry. Its products, which are aimed at serving the growing needs of business travelers and mobile users, include automated business centers, Wi-Fi hotspots, kiosks and in-room technology. VSi's products are sold through channel partners that include major hotel chains, broadband and wireless service providers, audio-visual service providers and large system integrators. For more information, please visit our website at . VSi contact: . VSi is a privately held corporation based in Sunnyvale, California, in the heart of Silicon Valley. The company's revolutionary software and system architecture uses FreshStart™ (proprietary technology developed at VSi) to create computers ideal for multiple users and remote situations. VSi solutions are backed up by 24/7 tech support, Automated Business Centers operators can provide reliable, virus-free, state-of-the-art computer systems to customers with zero maintenance.


Barb Worcester
Tel: (440) 930-5770

Shaukat  Anjarwala
Marketing Manager
Vertical Systems Inc.
Tel: (408) 752-8100 x106


Also See: New VSi Product/Service Enables Hotels to Deliver Secure Computer Rental to Guests; VSi rolls out Rent-A-PC™, a solution for hotels that want to make laptop computers and software applications available on a rental basis without the hassles / June 2008
VSi Unveils New Amenity Increasingly Demanded by Business Travelers; ShipMate™ self-service shipping stations gives business travelers the ability to ship important materials via their preferred carriers at any time of day or night / June 2008
VSi's New Interactive FlightMate Allows Guests to Check, Search, Change Flights on the Fly; FlightMate™ flight-status-checking stations give business travelers the ability to check on flight status, make new reservations, or change existing itineraries / June 2008
Leading Silicon Valley Business Hotel Implements VSi's BusinessClub™; Recent addition of VSi's customized solution boosts guest-satisfaction levels and doubles business-center revenues for the Hyatt Regency Santa Clara / June 2008
Desire to Enhance Guest Services Spurs Companies' Choice of VSi BoardEZ™ System; Two Florida hospitality groups planning to install additional airline boarding-pass printing stations following highly positive feedback from guests / April 2008
Two More Top-Flight Business Hotels Now Offering VSi Business Centers; D.C.-area Marriott and Miami-area Hyatt already seeing increased levels of revenue and guest satisfaction after recent installation of VSi Automated Business Center / April 2008
VSi Offers Business Center Packages to Mirror Brand's Budget, Design and Standards Needs; Individual Hotels and Brands alike can now select from Silver, Gold, or Platinum Automated Business Center packages complete with hardware, software, HSIA and furnishings / November 2007
Introducing BusinessClub™ at HITEC, VSi's Solution to Lobbies that Leave You Wanting More; Vertical Systems, Inc. can transform the traditional lobby with its innovative BusinessClub™, a multifunctional space where business travelers can work, socialize, and relax / June 2007
VSi Prepaid Cards Proving Convenient for Hoteliers as well as Guests; VSi's variety of prepaid-card programs helps hotels streamline the billing process while offering guests a convenient, secure way to access business-center services / May 2007
VSi Rolling Out iPOP™, Revolutionary Revenue-Generating Guest-Service Amenity; Global leader in guest-services technology will launch the industry's first Internet kiosks and Self-Service Business Centers that offer a combination of fee-based and free-to-guest services on the same system / March 2007
Aspen Kiosks Offer Attractive Option to Harried Travelers Tired of Long Lines; VSi's stylish computer-access kiosks help improve guest service and increase guest satisfaction by offering quick access to boarding-pass printing, Internet use / February 2007
Vertical Systems’ FreshStart™ Technology Spells Peace of Mind for Hotel PC Users / February 2007
VSi Automated Business Centers: Giving Guests, Owners a Truly Happy New Year; Hoteliers say outsourcing Business Center operations to Vertical Systems Inc. increases guest satisfaction, reduces operational stress and boosts incremental revenues / January 2007
VSi Retrofits Payphones with Internet Kiosks to Ring in Revenues, Enhance Guest Service for Hotels / December 2006
VSi Adds Hyatt Hotels & Resorts to its Airline Boarding Pass Printing Service; BoardEZ™ solution also enables guests to make changes to their flight schedules, book new flights and make future hotel reservations / October 2006

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