News for the Hospitality Executive |
Multi-Module PMS with Integrated �Web Connection� Real-Time Guest Self-Serve Tools . Three-property resort group streamlines all operations with Maestro PMS on a single database for exceptional service, faster booking and profitable up-sell; hotel staff productivity soars with Diamond Plus real-time Web Chat Help and On-Demand Training |
at Booth #240 MARKHAM, ON - June 17, 2009 � Shanty Creek Resorts in Michigan, is a multi-property resort with everything for recreational and business travelers. Its three unique Village properties with more than 500 hotel rooms, suites and condo units, four championship golf courses, two ski mountains, five dining outlets, spa and executive conference center, create the ultimate four-season destination. To make it possible for guests to research options and book rooms, packages, activities and amenities across three hotels online, the property partnered with NORTHWIND-Maestro PMS to implement a multi-property, multi-module hotel software technology platform fully integrated with the �Web Connection� suite of online management controls, guest self-serve options, and marketing tools. NORTHWIND-Maestro�s �Web Connection� is the complete eBusiness suite of online profitability tools featuring the ResWave booking engine and new eMarketing tool to maximize revenue, enhance guest service and lower the cost-per-reservation booked directly on the hotel website. Leslie Chinn, Shanty Creek Resorts� director of revenue management, said, �Each of our three �Village� properties is unique. Cedar River Village is our suite hotel with one- and two-bedroom condos; Schuss Village is our budget property, and Summit Village adjoining our Lakeview Hotel and Conference Center is our flagship. We streamlined property operations by implementing the Maestro Multi-Property Suite that supports all three separate operations on a single database for personalized guest service and faster reservation booking and valuable up-sell.� Shanty Creek uses the Maestro PMS, Online Booking Engine, Sales & Catering, Condo and Timeshare Owner Management, Work Order Management and Spa and Activity Scheduling systems. Direct Website bookings and ADR up with Maestro brand-customized
booking engine
�Maestro�s Diamond Plus Service online staff training teaches our agents how to be more productive, saving us time and money,� Chinn said. Real-time Web Chat Support and Live On-Demand Training are part of NORTHWIND�s industry leading Diamond Plus Service. NORTHWIND-Maestro also provides live and recorded training webinars, professional Maestro productivity audits and 24/7 live support. �Maestro�s integrated PMS with online guest self-serve booking tools and Diamond Plus online training are valuable tools for our resorts, and they provide great service, too,� Chinn said. You are invited to attend a HITEC
Tutorial Session by Warren Dehan
For a live demo of Maestro PMS �Web Connection� Suite featuring the ResWave Booking Engine, please contact the NORTHWIND-Maestro team at 1.888.667.8488 or email [email protected] Maestro Property Management Solution
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About Shanty Creek
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Contact
Ivana Johnston - Sales & Marketing 8300 Woodbine Avenue, 5th floor Markham, ON L3R 9Y7 Canada Phone: 905.940.1923 Toll Free: 1-888-667-8488 Email: info(at)maestropms(dot)com www.maestropms.com/HOL NORTHWIND - Maestro PMS Ltd � EMEA, UK
Shanty Creek Resorts
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