News for the Hospitality Executive
CA Web enables brands to boost guest service across multiple properties,
gather preference information to drive more effective marketing
Agoura Hills, California – June 19, 2009 – Gold Key Solutions, developers of The Concierge Assistant® hotel system software announced the launch of its Web-based Concierge Assistant guest service solution, CA Web, that puts the industry’s leading concierge software system on a secure, online .NET delivery platform. The system is accessed from popular browsers including Internet Explorer, Mozilla and others. The Concierge Assistant is used by over 400 full-service Ritz-Carlton, Marriott, Hyatt, Starwood, St. Regis, Four Seasons and other quality properties.
CA Web is ideal for properties and hotel groups that want a browser-based professional concierge solution with all the functionality and benefits of the industry’s leading property-based version. The new system is developed on the latest Ajax technology for online applications to deliver fast response times for more professional guest service that saves guests time and requires no additional hardware investment. CA Web enables hotel groups to access and consolidate guest-preference data via the Internet for brand-wide personalized service, more profitable marketing programs and its data may be seamlessly integrated with corporate CRM systems. The Concierge Assistant and CA Web systems are fully PCI-compliant to provide top-level security for concierge-initiated credit card transactions such as car rentals or activity purchase requests.
“We developed CA Web for properties and hotel groups that wanted the option of using a secure Web-based Concierge Assistant system,” said Newton Gore, president of Gold Key Solutions. “CA Web can gather information on what guests buy, where they go for dining, the transportation they prefer, what they do for fun, and transfer it to a corporate database for reporting and a greater overall awareness of guest spending and how to anticipate their needs – regardless of the property where they stay.”
The Concierge Assistant (CA) is a software solution that provides virtually all the information a property or hotel group needs to communicate professionally with guests, customers and staff. The system is designed to provide essential processes for all guest service operations with functionality proven in actual use at the world’s most prestigious hotels. It enables guest services, sales, housekeeping, front desk and other departments to share consistent, accurate information with guests or staff members in real time. The Concierge Assistant allows instant cross-property communication regardless of time of day or location. When guests ask about their request, every staff member is able to give them the correct status immediately.
Gold Key also provides Voucher Assistant, a software solution that produces printed vouchers for guests’ activities, provides an organized directory to make finding and booking activities efficient, and offers a comprehensive reporting system that covers all voucher sales and accounting requirements. CA’s Lost And Found module provides the perfect solution for those hard to track items. Lost items are entered and tagged for easy identification, with a photo of the item attached for a fast, positive identification. The system also records how and when items were disposed for tracking and reporting.
The launch of Gold Key’s new CA Web gives operators a powerful tool for concierge services that requires only a standard Web browser to utilize all effective innovations of the industry’s leading guest service system.
Gold Key Solutions
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