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Pam Patoine Named "General Manager of the Year" by National Hotel Management Firm

Courtyard Concord Manager Recognized as Top Performer

Waterford, CT- Waterford Hotel Group recently named Pam Patoine as its 2008 General Manager of the Year during the company's Annual Business Meeting & Awards Celebration at the Mystic Marriott Hotel & Spa in Groton, CT. Patoine serves as general manager of the Courtyard by Marriott and Grappone Conference Center in Concord, NH. Waterford Hotel Group, a national hotel management firm, professionally operates both the 90-room Courtyard and adjacent conference center.
Managers from the 25 properties in the Waterford Hotel Group, Inc. portfolio attended the company's 2009 Business Meeting & Awards Luncheon. The meeting provided Waterford leadership an opportunity to meet with their managers and discuss, as a group, new strategies and business initiatives for 2009, including operations, sales, and e-commerce. The business meeting also gave the attendees a chance to share ideas and set goals for the upcoming years.

Pam Patoine, General Manager of the Courtyard by Marriott Concord and Grappone Conference Center, accepts the General Manager of the Year Award

Patoine has been with the Concord property since 2000, and served as part of the hotel's opening team. In 2008, she proved to be an effective, proactive leader who was able to maximize profits throughout the year in an unstable economy. Patoine also led her team in achieving excellence in both Marriott Guest Satisfaction Scores and Quality Assurance. "Waterford is lucky to have a manager like Pam," commented Judy Moran, vice president of human resources for Waterford Hotel Group.

"She has determination, quality leadership skills, and has made a name for the hotel and conference center around the Concord community."

Patoine currently serves on committees for many local organizations, including Dress for Success New Hampshire, the Lakes Region Association, the Chamber of Commerce - Funds for Education Golf Tournament, and the Heart of the Grape Wine Event for Concord Hospital. She currently resides in Concord.

About Courtyard by Marriott Concord and Grappone Conference Center
The 90-room Courtyard by Marriott Concord is the only hotel in Concord to offer scheduled shuttle service to/from Manchester airport. The hotel offers free high-speed internet access in all guest rooms, indoor pool and spa, and the Courtyard Café, open for breakfast and dinner. The hotel is adjacent to the Grappone Conference Center, featuring 10,000 square feet of meeting space, a visitor's center, and the Greater Concord Chamber of Commerce. In 2007, both the hotel and conference center underwent $1.3 million in comprehensive renovations. The Courtyard is conveniently located near the NH International Speedway and the Museum of NH History.

About Waterford Hotel Group, Inc.
Waterford Hotel Group, Inc., with headquarters in Waterford, CT, manages 26 properties in 9 states.   Waterford Hotel Group has experience operating virtually every type of hotel property, including limited services properties, all-suite hotels, conference centers, and large full service and resort properties. The company's approach to hotel development and operations is hands-on, and features frequent site visits and constant communication with customers and partners. Additionally, Waterford Hotel Group offers centralized accounting, financial reporting, strategic marketing, human resources, and day-to-day operations management systems to increase market share and profitability at all properties. For more information, visit the company's website at


Lisa Beers
  Waterford Group, LLC
  Phone: (860) 701-9621

Also See: Waterford Hotel Group Appoints Michael Heaton and Farouk Rajab as Regional Hotel Directors / January 2009

Waterford Hotel Group Associates Honored by Connecticut Lodging Association; General Manager Chuck Moran Named as President of Association / October 2008


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