News for the Hospitality Executive
Quality Track to Celebrate 2 Million Mystery Shop Calls
Toronto – April 14, 2009: Quality Track International is proud to celebrate the upcoming milestone of our 2 millionth mystery shop call. Quality Track has been an industry leader since 1996 and is dedicated to conducting telephone mystery shopping and PCI compliant remote call monitoring exclusively for the hospitality industry. “We realized earlier this year that the 2 millionth call would happen sometime in April and have decided to celebrate this event by rewarding the property where the call takes place.” says Benjamin Weissmark, Sr. Vice President of Quality Track International.
“We will be awarding the reservation staff at the property where the call occurs with a lunch party plus a plaque to commemorate the event. With more than 5000 client properties worldwide in 35 countries, the call could occur anywhere in the world in any one of the 14 call languages provided by QTI.”
“A lot has changed in the time between our first mystery call in 1996 and our 2 millionth call.“ says Don Bundock, CEO of Quality Track. “Our first call reports were delivered by fax and mailed audio tapes. QTI was the first mystery shop provider to provide web-based delivery for call reports and streaming audio.”
QTI developed a virtual phone system to facilitate handling return calls from Sales Managers to enhance the realism of the Group Sales shop calls. In 2007 QTI launched VoxFox, a process that ensures that call recording in call-centers is PCI complaint and in 2009 added GroupMetrix the industry’s most cost-effective and realistic competitive set group rate shopping tool.
“This is a wonderful milestone for the QTI family and we wish to extend our deep appreciation to our customers worldwide for making it possible” says Bundock.
The 2 millionth call could be any type of mystery shop call currently offered by QTI. These include: Reservations, Front Desk, PBX, Restaurant, Spa, Concierge, Group Sales and Catering, Sales Manager Access and Response Time (SMART), GroupMetrix or live Call Center Monitored Call assessment.
About Quality Track International, Inc.: Quality Track International, established in 1996, is a leading worldwide provider of performance enhancement services to the hospitality industry. In addition to a full range of mystery shopping services QTI provides FoQus Coaching plus PCI compliant call recording for call centers.
For more information contact: Mr. Donald Bundock, CEO, Quality Track International, Inc., at (416) 693-5426 or by e-mail at Don.Bundock@QualityTrack.com
Quality Track International
|Also See:||Green Up Your Training. Improving Performance and Saving the World / December 2008|
|The Upside of a Downturn; The need to cut costs creates push to consider alternatives / November 2008|
|Downturn Dilemma; How to save money on training without sacrificing performance / November 2008|