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Quality Track’s 2,000,000th Mystery Call Received
by Mandarin Oriental, New York

Toronto – April 27, 2009: Quality Track International is proud to announce that on Friday April 17th at 1:38pm, the Sales Department of Mandarin Oriental, New York was the recipient of Quality Track International’s 2 millionth mystery shop call. 

Clement Koh, Vice President, Sales and Marketing – Asia Pacific for Mandarin Oriental Hotel Group said “As an award-winning owner and operator of some of the world's most prestigious hotels and resorts, Mandarin Oriental Hotel Group focuses on providing exceptional customer satisfaction. As part of our benchmarking activities, we use the well regarded services of Quality Track to help us measure performance and maintain our consistently high sales and reservation response standards”

Don Bundock, CEO of Quality Track says, “This is a wonderful occasion for the QTI family and we wish to extend our deep appreciation to all of our customers worldwide for making it possible. It will be our great pleasure to treat all the members of the Sales and Reservations team at the Mandarin Oriental, New York to a special luncheon. Additionally a 2 millionth call commemorative plaque will be presented to the hotel to mark the occasion.”

The 2 millionth call was a QTI SMART call.  Sales Manager Access and Response Time (SMART) calls are a unique and effective service provided by Quality Track to check Sales Manager availability and response time to messages. Using the QTI SMART Call service can  increase effective demand by 20%. For information on how to immediately increase call handling effectiveness, please contact Don Bundock at Quality Track.

About Quality Track International, Inc.:  Quality Track International, established in 1996, is a leading worldwide provider of sales and reservation performance enhancement services to the hospitality industry. In addition to a full range of mystery shopping services QTI provides FoQus Coaching plus VoxFox PCI compliant call recording for call centers.

For more information contact:  Mr. Donald Bundock, CEO, Quality Track International, Inc., at (416) 693-5426 or by e-mail at


 Quality Track International

Head Office:
36 Toronto Street, Suite 850
Toronto, Ontario, Canada
M5C 2C5
Telephone: (416) 693-5426

 US Office
1601 N. Palm Avenue, Suite 211
Pembroke Pines, Florida 33026
Telephone: (954) 432-2998

Also See: Quality Track to Celebrate 2 Million Mystery Shop Calls / April 2009
Green Up Your Training. Improving Performance and Saving the World / December 2008
The Upside of a Downturn; The need to cut costs creates push to consider alternatives / November 2008
Downturn Dilemma; How to save money on training without sacrificing performance / November 2008

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