GOLDEN, CO, April 10, 2009 – Guest Check
Inc., a leading Hospitality Consulting firm that provides guest
experience inspections, announced today that Nantucket Island Resorts
(NIR), a collection of 5 premiere hotels on Nantucket Island, have
reengaged the services of Guest Check for the third consecutive year.
Since 2007, Guest Check has worked with the NIR
management team to raise the hospitality standards of their staff. Such
programs have included a customized inspection program and onsite and
phone assessment reports for both the sales and reservation call staff. “Our inspection teams provide NIR with
insightful, actionable information which NIR management can readily use
to ensure their guests leave with nothing short of a remarkable
experience”, commented Derek Wood, president and founder of Guest Check. “Our
unique reporting platform allows a level of perceptive detail not found
in many other “mystery shop” type services. This
detail gives the management team tools to promote, inspire, and train
staff as needed.”
“We have been impressed with Guest Check’s
ability to provide the level of detail we need to ensure an exemplary
guest experience,” said Khaled Hashem, Managing Director of NIR. “Our hotels are held in very high regard and
we are continually trying to raise the bar, and this relationship has
been constructive in maintaining objectivity to set higher goals. We
look forward to continuing our relationship with Guest Check and to
benefiting from their expertise. Many of
our guests have been coming to our properties year after year, and
knowing the finer details of the guest experience allows us to be
certain they will continue to return.”
Wood added “Guest Check is quickly becoming a
preferred partner and vendor of choice for many of the finest hotels,
restaurants and resorts throughout North America and the Caribbean, and we are delighted that Nantucket
Island Resorts has chosen Guest Check in this continued endeavor.”
About Nantucket Island
Resorts
Nantucket
Island Resorts owns a unique collection of premier hotels, cottages,
island residences, and marina: The Wauwinet, a Relais &
Châteaux property; White Elephant; White
Elephant Hotel
Residences; Jared Coffin House; The Cottages & Lofts; and Nantucket
Boat Basin. For more information please visit www.nantucketislandresorts.com
About
Guest Check
Guest
Check is a leader in customer satisfaction assessment. Specializing in the hospitality
industry, Guest
Check helps businesses to measure and maintain the quality
and
effectiveness of guest services and physical property management. Our
research and reporting of the guest experience assists our clients in
assuring they meet or exceed their own internal expectations, and are
often used to obtain or maintain AAA or Mobil ratings.
For more information visit, www.theguestcheck.com
or
email [email protected]
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