News for the Hospitality Executive
Educational Institute, FreemanGroup Collaboration Results
in New “Train, Retain, Assess,
and Certify” (TRAC) Program for Line-Level Skills Training
April 1, 2009, Orlando, Florida — The American Hotel & Lodging Educational Institute (EI) and the FreemanGroup have partnered to create three new line-level training packages for front desk agents, guestroom attendants, and restaurant servers. Known as TRAC (Train, Retain, Assess, and Certify), each program includes a trainer’s guide, five employee reference guides, a training DVD, and five line-level certification exams. The TRAC program is the first product to result from the collaboration between EI and the FreemanGroup that was formed in November 2008.
Each TRAC trainer’s guide provides tools for systematic and detailed training of employees in that job area. It includes step-by-step instruction for successful skills training, detailed job descriptions with suggestions on how to use them for recruitment and training, knowledge and skills for all employees of a hospitality organization, and knowledge and skills for that particular job, with detailed step-by-step task breakdowns and specific trainer actions for delivering training.
The employee reference guide serves as a follow-up to training. Employees
can use it as a handy reference guide that improves training retention.
The guide includes the step-by-step task breakdowns of the knowledge and
skills needed for employees to perform their jobs along with follow-up
questions to help them review what they have learned. Employees can also
use the reference guide as a resource for preparing for line-level certification.
“The three new line-level training packages announced today for front desk agents, guestroom attendants, and restaurant servers are truly unique and exclusive tools for the hospitality industry,” said Bill Freeman, FreemanGroup’s founder and CEO. “TRAC is innovative in its concept, design, and most importantly, in its practical adaptability to ongoing daily training in the workplace. There is no other product available to the industry that contains such extensive content, together with an instructional guide, that is as effective as this one; each package even contains five certification line-level exams. For our first collaborative industry product offering, it was important to set the bar high. TRAC does that and I am extremely proud that we at FreemanGroup are able to put our name on it in conjunction with the American Hotel & Lodging Educational Institute. I look forward to our ongoing partnership and to the completion of the other product offerings we are working on at present. “
Each TRAC training and certification package is $475.00; AH&LA members
pay $350.00 For more information or to order, visit www.ahlei.org,
or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, call
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|Educational Institute Offers New Spanish Training Program / April 2008|
|Educational Institute Offers Certified Hotel Administrator in Spanish / March 2008|
|EI’s Revised Supervisory Skill Builders Programs Offer Targeted Training for Lodging, Food Service, Gaming, and Clubs / March 2008|
|Educational Institute Introduces Certification for Lodging Owners / March 2008|
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|Educational Institute Introduces Four New Professional Certification Designations / July 2007|
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|Educational Institute Training Content Now Available on iPod® / May 2007|
|New Edition of Hotel Investments Book Debuts at ALIS Conference / January 2006|
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