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MIAMI � MARCH 3, 2009 � Less than a year ago, MTech�a leading a developer of Software as a Service products aimed at improving service and efficiency for the hospitality industry�responded to an industry-wide need for a more effective and efficient intra-hotel operational communications tool. The result is MOTOTRBO� + HotSOS, an integration of MTech�s renowned Hotel Service Optimization System, or HotSOS (pronounced �hot sauce�), with MOTOTRBO�, a digital two-way radio system from communications giant Motorola Inc. that provides seamless integration of voice and data. HotSOS enables hotels to reduce costs while maximizing and streamlining guest-services processes such as guest request and incident tracking/reporting, rapid-response internal-defect reporting and preventive-maintenance workflows. The integrated MOTOTRBO� + HotSOS system offers the capability of sending service-order information as text to hand-held units and allows the hotel manager to, for instance, talk to security, or maintenance to talk to housekeeping, all at the same time. The system eliminates monthly cell-phone and pager costs by combining these two devices� functions into a single device. In short, MOTOTRBO� + HotSOS offers hoteliers and hotel companies the most efficient, cost-effective and comprehensive means available to maximize guest services�and, in turn, guest satisfaction. Since the integrated solution was announced in June 2008, 15 hotels (from small to large with more than 1,500 rooms) are already benefiting from the MOTOTRBO� + HotSOS system. Among that increasing number is one of the world�s most well-known luxury hotels: The Carlyle, a New York City landmark. According to Hikey Arch, The Carlyle�s Director of Information Technology, the MOTOTRBO� + HotSOS solution has been up and operating since January at the Madison Avenue hotel�and already, he said, the system�s advantages are apparent. �The system has really automated and streamlined the workflow here,� Arch said. �Our communications is enhanced significantly, which has speeded up service delivery and increased staff productivity. I think the system�s best feature is that it supports a variety of communication devices�two-way radios, Blackberry, PDA and iPhone.� Arch added that although the MOTOTRBO� + HotSOS system is new to The Carlyle, the hotel staff has expressed high praise. �Our staff has been very receptive to the new system�it keeps everyone on the same page in real time,� Arch said. �In my mind, this system is proving to be an efficient and cost-effective way to easily and successfully maximize guest services and, consequently, guest satisfaction.� �We are extremely pleased that a prestigious property like The Carlyle has chosen to enhance its already outstanding guest services by installing the integrated MOTOTRBO� + HotSOS,� said MTech co-founder and President Luis Segredo. �When such a fine property chooses our product, it tells us the industry that when it comes to developing solutions for improving guest services, operations and bottom-line results, MTech is unmatched.� For more information on the MOTORBO� + HotSOS integration, or on HotSOS and other MTech solutions, visit www.m-tech.com. To view a webinar explaining how the MOTOTRBO� integration works, visit http://w.on24.com/r.htm?e=103452&s=1&k=CC58FFBA22DC13FEF6CF8FD68EE1726B&partnerref=mtecharchive. About The Carlyle
About MTech
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