Hotel Online  Special Report

MTech’s REX Rolls Out at New Bardessono
Hotel in California’s Napa Valley


Operating on the Apple iPhone/iPod touch platform, MTech’s Room Expeditor tool speeds housekeeping turnaround, improves efficiency, paves the way for ‘green’ honors


www.m-tech.comYountville, Calif.March 26, 2009 In a commitment to operating efficiency that mirrors its lavish attention to guest comfort and satisfaction, the Bardessono Hotel, an MTM Lodging managed property here became the first in United States to deploy REX – the room expeditor system developed by Miami-based MTech, a leading a developer of Software as a Service products aimed at improving service and efficiency for the hospitality industry.

REX, which taps hand-held technology to streamline housekeeping functions, works in tandem with MTech’s Hotel Service Optimization System (HotSOS) and also can be used with M-Tech’s Internet-based Quality Inspection Console (QIC) to bolster the inspection of guestrooms.

“I can’t say enough about how much easier it’s been to do room assignments,” said Sylvia Strouse, executive housekeeper of the recently opened, 62-room Bardessono. “It’s just ‘click and go.’ Each housekeeper gets assignments based on a point system and automatically knows which rooms are of the highest importance. All expectations are met.”

Attendants at the Bardessono are outfitted with a PDA, in this case the Apple iPhone/iPod touch platform. This makes possible the real-time communication of information from housekeeper to management and vice versa, resulting in fast and accurate housekeeping decisions.

For example, hotels guests sometimes wish to stay as late as possible on their date of departure. Likewise, arriving guests – particularly in resort or spa settings -- might wish to arrive as early as possible.  This puts a squeeze on housekeeping.“With REX, a room attendant refers to a wireless device [and is] instructed to go to the most important room,” said Luis Segredo, MTech president. “In selecting the room, the software looks at a collection of variables from multiple systems, such as the property-management system and energy-management system. Decision variables include whether a guest is waiting, the physical occupancy of the room, and the VIP level of the incoming guest.”

The room-attendant is exposed to guest histories and preferences. This allows the attendant to refer to the guest by name and set-up the room with guest preferences, such as room temperature and pleasing amenities. Information currently is available in Spanish and English, but can be translated as needed.

According to Strouse, REX helps manage the housekeeping team. “The system  allows us to track how many minutes were spent in the room,” she added. “So, we can see who is working efficiently and who needs more training and help.”

REX also helps manage guest expectations.  “It’s already happened once in the short time we have been open,” Strouse said. “We had a guest complaint saying the room was never cleaned. But through the system we were able to ascertain that, indeed, our attendant did stop by the room twice, only to encounter a ‘Do Not Disturb’ sign.

Strouse is looking forward to some tweaks from MTech, so REX can broadcast training videos or supply written manuals via the iPod. “With this capability, attendants can refer instantly to proper folding and cleaning techniques, and more. This is a great opportunity for us, and it is a system with development possibilities for us.”

She added that the system also eliminates massive amounts of paper and ink usage. This is important to the Bardessono as it hopes to earn Platinum designation from the Washington, D.C.-based U.S. Green Business Council for its ecological efforts. It would become the first luxury hotel in America to do so, she said.

“We want to be the ‘greenest’ luxury hotel in America,” she concluded.

About the Bardessono Hotel

The Bardessono Hotel is a 62-room hotel with adjacent spa facilities and a gourmet dining experience. It is located in Yountville, Calif., situated in the heart of Northern California’s Napa Valley about 70 miles North of San Francisco. Opened in February 2009, the hotel’s spa features are available in-room – utilizing “spa butlers” and massage therapists – as well as in a full-spa building adjacent to the hotel. Skin revitalization treatments are available in-spa and poolside, using modern skin tightening and non-invasive face-lifting procedures. For more information, visit

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more thanr 1,800 hotels in over 40 countries.  Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Liba OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment.  MTech also provides consulting and training services to help customers achieve maximum value from their investments.  It serves its customers from data centers in Miami, Las Vegas and Hong Kong., and its company headquarters are in Miami. For more information on the company, please visit



M-Tech Contact:
Alberto Santana 
Director of Sales 
Tel:  (786) 544-1105 

Barb Worcester
Tel: (440) 930-5770

Also See: MTech Continues Customer-Centric Push by Adding Best-of-Breed CRM via Libra OnDemand; New Software as a Service sits on the platform, offering the finest business-analytics tools for Guest Profiling, Loyalty & Rewards, and Sales & Catering / March 2009

Landmark New York City Hotel Adopts MTech/Digital Radio Integrated System; The world-renowned Carlyle in Manhattan benefiting from new HotSOS cost-reduction tool that streamlines staff communications and services and boosts guest satisfaction / March 2009

Sam Acheampong Joins MTech as European Sales Manager; Based in London, Acheampong to expand reach of MTech’s guest-services management solutions, including HotSOS, PMWorks and REX, across Europe  / February 2009

McLaren International Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia and Oceania / October 2008

MTech, White Lodging Develop TACT to Tackle and Track Guest-Service Issues; Industry's leading innovator in technology works side-by-side with leading management company to provide its hotels with quality guest service / September 2008

LXR Luxury Resorts & Hotels Converts to MTech's HotSOS to Manage Guest Services; Leading resort and hotel company's services-management upgrade will generate benefits on corporate as well as property level / September 2008

Meet REX – Housekeeping’s New Best Friend; Operating on the Apple iPhone/iPod touch platform, MTech’s new Room Expeditor tool helps housekeeping departments turn rooms faster and provide room customization / June 2008

MTech First to Employ New Technology Offering More Efficient, Less Costly Communications; HotSOS interface offers increased communications efficiency and guest satisfaction while reducing costs / June 2008

Joie de Vivre Hotels Installs HotSOS to Help Enhance Guests' 'Joy of Life'; California's largest boutique hotel company begins first phase with installation of MTech's Hotel Service Optimization System in 10 Joie de Vivre properties / June 2008

Station Casinos, Inc. Bets on MTech's HotSOS to Provide Winning Guest Service at 11 Hotels; System-wide roll out of MTech's Internet-based guest-response system exclusively enables the company to consolidate operations of 11 property-based PBX operations to an offsite, centralized Guest Call Center facility / May 2008

Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008

Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008

JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008

MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007

SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007

MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007

SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007

MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare/ February 2007

MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007

Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007

High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007

CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006

Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006

MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006

Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006

New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006

Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006

Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006

Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006

MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005

MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005

Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005

New Facility for MTech a Win for Employees, Customers and Community / May 2005

MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005

Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004

Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004

Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003

Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003

Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003

Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003

M-Tech Partners With PRPRO / April 2003

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.