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  HFTP's 2009 Annual Convention & Tradeshow Schedules Three
General Session Presentations — Each Designed to
Empower Attendees Professionally

AUSTIN, TEXAS, USA (March 26, 2009) — Hospitality Financial and Technology Professionals (HFTP®) is launching the education program for its 2009 Annual Convention & Tradeshow with the announcement of its three general session presentations — each designed to empower attendees professionally. The three general sessions, presented each morning of the convention by experienced speakers, cover gaining a competitive advantage, maximizing your time and infusing humor into the work environment. In addition to the general sessions, the education program offers industry-specific, concurrent session tracks — club, hotel, general, technology and leadership unlimited. The 2009 Annual Convention & Tradeshow is September 16 – 19 at the Green Valley Ranch Resort in Las Vegas, Nev.

“A large part of the convention’s education program is to assist attendees in developing a positive and professional frame of mind for conducting their jobs,” said Cheryl Brennan, CHAE, co-chair of HFTP’s Education Advisory Council and controller at Bloomfield Hills Country Club. “These three general sessions demonstrate how to take a constructive, low-stress approach to work, and at the same time, energize the attendees with presentations that entertain or inspire.”

The education program starts off Thursday, September 17, with T. Scott Gross’ presentation, “Positively Outrageous Service.” Gross discusses how to develop an insurmountable advantage over competitors. Attendees learn how to capitalize on new and developing trends; bring out employee creativity when serving customers; hire, train and manage a team to serve outrageously; identify opportunities to serve outrageously; and be thankful for complaints and learn how to handle them. Gross is a motivational keynote speaker specializing in philosophies and techniques of customer service. Author of many books regarding customer service, his humorous approach to solving many of today's challenging service issues have made him a high demand speaker at business conventions.

The convention continues on Friday, September 18, with Bob Losyk’s presentation, “How to Manage Your Time When You Wear Too Many Hats.” Losyk explains how to say no to unimportant activities and projects, and yes to those that result in the greatest payoff. He’ll teach proven techniques for accomplishing goal-achieving, no tension results. Losyk is an international speaker, author, management consultant, trainer and facilitator who speaks at conferences and leads corporate seminars throughout the world. He focuses his 20 years of service, sales and top level management experience, on creating useable techniques and strategies that get immediate and long term results. 

The program ends on Saturday, September 19, with Joel Zeff’s presentation, “The Strength of Laughter: Energizing your Spirit with Humor.” Zeff explains how to focus on reducing stress, increase creativity and create a renewed passion for your job. He highlights the importance of play in our work lives to create balance. A former newspaper journalist and public relations executive, Zeff is now a national speaker and humorist, captivating audiences with a unique blend of hilarious improvisational comedy and essential ideas on work and life.

For more information about the 2009 HFTP Annual Convention & Tradeshow, and to register, visit the conference web site or contact the HFTP Education Department at, (800) 646-4387 or +1 (512) 249-5333 x20. 

HFTP, Austin, Texas, USA and Maastricht, The Netherlands, founded in 1952, is the global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. HFTP provides first class educational opportunities, research and publications to more than 4,800 members globally, including the premiere hospitality technology conference HITEC, founded in 1972. HFTP also awards the only hospitality specific certifications for accounting and technology --- the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. HFTP was founded in the USA as the National Association of Hotel Accountants. For more information, visit


Katy Walterscheidt
Communications Specialist
Hospitality Financial and Technology Professionals (HFTP)
11709 Boulder Lane, Ste. 110 | Austin, TX USA 78726-1832
Ph: +1 (512) 249-5333




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