BEVERLY HILLS, Calif., Jan. 28, 2009 � Hilton Garden Inn® today
announced its top hotel performance award winners for 2008.
Awards were presented based on year-end scores and results from the Hilton
Garden Inn Balanced Scorecard, a tool used by the brand to measure and
track overall performance of each Hilton Garden Inn hotel in various key
performance indicators: Satisfaction and Loyalty Tracking (SALT) survey,
Quality Assurance, and Brand Management and Product Standards.
�We are pleased to recognize the following hotels that have delivered
outstanding service to our guests,� said Adrian Kurre, senior vice president
� brand management, Hilton Garden Inn. �I would also like to applaud our
owners, general managers and team members for their continued dedication
to make the Hilton Garden Inn brand the preferred choice for both business
and leisure travelers.�
2008 HOTEL OF THE YEAR � HILTON GARDEN INN PANAMA CITY
The Hilton Garden Inn Panama City � Fla., was recognized as the 2008
Hotel of the Year, as a result of their top overall 2008 results on the
Balanced Scorecard. The hotel ranked above all other 400+ Hilton
Garden Inn hotels in several categories including overall service, loyalty
and brand standards compliance.
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Hilton Garden Inn Panama City
1101 US Highway 231, Panama City, Florida
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PRIDE MERIT AWARD
Our Pride Merit Award represents our second, third and fourth position
on the Balanced Scorecard. Achievements for recognition must be equal
to or greater than the brand system in all measured categories in the Brand
Scorecard. The Pride Merit Award recipients for overall 2008 results were
given to the Hilton Garden Inn Columbus University Area � Ohio, Hilton
Garden Inn Wichita � Kansas and the Hilton Garden Inn Boise Spectrum �
Idaho.
GUEST LOYALTY AWARD
The Hilton Garden Inn Joplin � Mo., was recognized for the second year
in a row with the Guest Loyalty Award which maintained the highest year-to-date
scores for a 12-month period - systemwide - on the brand's SALT survey.
MOST IMPROVED LOYALTY AWARD
The Most Improved Loyalty Award was presented to the Hilton Garden
Inn New Orleans Convention Center � La., for an increase in Loyalty Scores
in 2008.
MOST IMPROVED HOTEL AWARD
The Hilton Garden Inn Wichita � Kansas, received the Most Improved
Hotel Award having shown the greatest
improvement in their Balanced Scorecard over a 12-month period from
2008 to 2009 � achieving a score that was equal or greater than the brand
system average in all categories.
HILTON HHONORS® LOYALTY AWARD
The Hilton HHonors Loyalty Award was presented to the Hilton Garden
Inn Joplin -- Mo., with Hilton HHonors® reservation contribution above
the brand average and their Satisfaction and Loyalty Tracking scores for
those same HHonors members also far exceeding brand averages.
RAMP-UP AWARD
The Hilton Garden Inn Solomons Island -- Md., was awarded the brand�s
Ramp-Up Award for 2008. The hotel achieved 100% market penetration in Occupancy,
ADR and REVPAR the quickest and maintained it to date.
BEST COMMUNITY SERVICE PROJECT AWARD
The Hilton Garden Inn Portland Downtown Waterfront � Maine, was presented
with the brand�s Best Community Service Project award for their work with
the Dream Factory of Maine. In 2008, hotel team members volunteered at
various functions and on one occasion spent a cold and rainy Saturday building
a deluxe swing set for a chronically ill boy � helping to make his dream
come true.
PROBLEM RESOLUTION AWARD
The Hilton Garden Inn Fairfax � Va., was presented with the Problem
Resolution Award for receiving the highest overall service recovery through
the 2008 SALT.
PROBLEM AVOIDANCE AWARD
The Hilton Garden Inn Providence Airport/Warwick � RI, received the
Problem Avoidance Award for taking initiative to be proactive in their
CRM (Customer Really Matters) initiatives and overall service that their
percentage in problem avoidance with guests is well below the brand average.
HIGHEST OVERALL QUALITY ASSURANCE
For the second consecutive year, the Hilton Garden Inn Carlsbad Beach
� Calif., achieved the highest score combined in 2008 and was recognized
as the hotel with the Highest Overall Quality Assurance Score.
In addition to performance based awards, the following accolade also
was presented:
2008 BARBARA BEJAN GENERAL MANAGER OF THE YEAR AWARD
Denise Dubois, general manager of the Hilton Garden Inn Joplin � Mo..,
received the Barbara Bejan General Manager of the Year Award. Denise
was selected from several nominations by Hilton Garden Inn hotel owners,
regional directors and brand support teams across the country. According
to Kurre, �The team at the Hilton Garden Inn Joplin has described Denise
as an enthusiastic and dedicated team leader who knows how to get her team
motivated to achieve top scores in the hotel�s Balanced Scorecard.�
ABOUT HILTON GARDEN INN
Hilton Garden Inn offers more than 400 locations throughout North America,
Europe and Central America, and provides the products and offerings to
help guests prepare for their big day. Signature brand amenities include
the Garden Sleep System® bed that enables guests to adjust the firmness
and softness of the bed; ergonomic Mirra® chair by Herman Miller; a
full service restaurant serving freshly cooked-to-order breakfast and dinner;
evening room service; the 24-hour Pavilion Pantry® convenience market
featuring a variety of snack options, microwaveable meals and a selection
of beverages and sundries; complimentary wired and Wi-Fi high-speed Internet
access and PrinterOn mobile printing to the hotel�s business center and
a complimentary workout facility featuring Precor® state-of-the-art
cardiovascular and strength training equipment. So whether on the road
for personal or business reasons, Hilton Garden Inn offers the amenities
and services for travelers to sleep deep, stay fit, eat well and work smart
while on the road. To find out more about Hilton Garden Inn locations across
America, Europe and Central America or to find your next getaway, visit
www.HGI.com.
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