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Trust International Implements Full CRS Services for HUSA Hoteles,
Takes Dominant Position In Spain’s CRS Provider Marketplace

HUSA transitions to Trust International, leaving four separate CRS providers

Frankfurt, Germany and Barcelona, Spain (February 22, 2009) — Global hotel distribution leader Trust International secured a new contract and has implemented its full suite of centralized reservation systems (CRS) for Barcelona-based HUSA Hoteles, which operates more than 160 three- and four-star hotels in key business and leisure destinations, including Spain, Belgium, Argentina, the U.S., Egypt and Morocco.  With the contract win, Trust has solidified its position as the largest CRS and distribution provider for hotel chains in Spain.

HUSA has made the move to Trust International as one of multiple strategic initiatives, including the launch of HUSA’s private label global distribution services (GDS) code (GP) and the integration with their new in-house CRS that powers its own internet booking engine and call center reservation system. 

“When we decided to launch the HUSA Hoteles brand in the GDS, and then to transition to private label, we knew success would require a partner known for reliable technology and service excellence,” said Joan Gaspart Solves, President of HUSA Hoteles.   “Trust International has clearly met both of these needs by adding the latest technology, a culture of continuous improvement and a deep understanding of our requirements and goals.  Trust will enable us to exploit new opportunities while focusing on our core business and managing the resulting company growth.”

Improved Operational Efficiencies & Cost Savings

The transition to Trust International has enabled HUSA to move away from its previously complex operational procedures of maintaining four separate CRSs, which left them with the arduous task of updating content, rates and inventory in multiple places.  Trust International’s consolidation to Voyager|CRS as a single distribution platform, complete with a two-way Trust|Connect interface with HUSA’s own CRS, has introduced a previously unseen level of real-time functionality along with the best service levels in the industry. These changes have immediately translated into substantial operational efficiencies, improved data integrity and a single image of inventory, all of which represent significant cost savings and the priceless opportunity to grow HUSA’s business in both GDS and IDS (internet distribution systems) channels.

Graham Bray, Regional VP for Europe, Africa and the Middle East added, “We’ve had an excellent transition experience with the HUSA team, with all members working together to complete the selection process and cutover in six months, with the actual implementation completed in well under 60 working days. We look forward to working closely with HUSA Hoteles to maximize their growth in these important electronic channels.” 

HUSA is now accessible in all major GDS under the brand new private label code GP.

“We are very proud to have HUSA Hoteles as our newest partner in Spain, and are absolutely thrilled to add the third largest Spanish hotel group to our impressive list of client brands in Spain,” said Richard Wiegmann, COO & Managing Director of Trust International. “It has been a great pleasure working with the team at HUSA Hoteles since our first meeting. In light of today’s difficult economic times, we are seeing a number of leading hotel groups like HUSA choosing Trust International for our unmatched ability to impact their bottom line through maximum bookings at minimum total cost.“

About HUSA

Husa Group
Founded in the year 1930, Husa Group is one of the leading companies in the hotel and catering industry in the Spanish market. Unanimously considered a pioneering company in hotel and catering services, Husa Group has been an unavoidable referent to understand the development and history of the hotel and catering industry in Spain.

The group is structured in two business divisions clearly differentiated: Husa Hotels, the first private chain in the history of the Spanish hotel industry, and Husa Restaurant Services, divided in three business areas: Husa Restaurants, devoted to catering establishments and chains, Husa Groups, devoted to catering services for private companies and institutions, and Prats Fatjó, specialized in catering services since 1917.

Husa Hotels
Today the group has more than 160 hotels, mostly located in main cities of Spain and Europe, so that Husa Hotels is one of the three top hotel chains of the country specialized in the urban sector. Husa’s offer is divided into the following market areas: Urban, Holidays, Luxury, Mountain and Wellbeing.

About Trust International 

Trust International is one of the world’s leading CRS providers and international hospitality partners. Trust’s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine and third party integration to PMS, RMS and CMS systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.

Via Trust’s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services. 

Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in system software and hardware and delivery of superior customer value. (


Julie Shepherd
Accentuate PR for Trust International in North America
Tel. +1 815 479 1833 –

Christiane Seelgen
Trust International
Tel.+49 (0)69 66 40 89 15 03 -


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