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Sam Acheampong Joins MTech as European Sales Manager
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Based in London, Acheampong to expand reach of MTech�s guest-services management
solutions, including HotSOS, PMWorks and REX, across Europe  
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MIAMI � FEBRUARY 17, 2009 � To expand the reach of MTech�s industry-leading guest-services management systems to the European hotel community, including HotSOS, PMWorks, and REX (Room Expeditor for housekeeping), Luis C. Segredo, MTech president and co-founder, announces the appointment of Sam Acheampong as European Sales Manager, headquartered in London.

�Around the globe, hoteliers facing lower occupancies are looking at increasing workplace productivity, being more efficient, and doing more with less. The solutions from MTech are ideal in assisting hoteliers in providing greater service with fewer resources,� Acheampong said. �The Internet does a great job of breaking down geographic boundaries, but MTech realizes the importance of personal interaction in forging partnerships with hotel companies. I joined the team to ensure that existing and future customers stay well connected to our home office, and have a full understanding of the ways MTech can help them improve service and the bottom line with streamlined operations.�
 
Acheampong has been a fan of MTech since 1998 when he became a user of its Espresso! quality-management system while working as a front-office manager at both the Millennium Gloucester and Millennium Baileys hotels in London. He said the �outstanding management, great customer support and excellent products� are what attracted him to the new sales opportunity with MTech.

�MTech solutions, especially HotSOS, will enable hotels across Europe to better manage the communication processes around guest incident tracking, proactive and reactive rapid response, and the analysis of these episodes to identify and ultimately eliminate recurring issues,� he said. �This quickly reduces costs, extends asset lifespan, and increases productivity throughout the hotel. This in turn will enable properties to gain a competitive advantage over the competition.�

Acheampong has a solid background in hospitality, serving in Duty and Front-Office Management not only for Millennium hotels in London, but also at the Coppid Beech Hotel in Bracknell, Berkshire; the Hilton Metropole and the Royal Lancaster hotels in London; and the Gleneagles Hotel in Ayrshire.  Recently he completed a degree in Business & International Tourism Management.

�Having been hands-on with MTech solutions at the property level in corporate, operational and guest-service roles gives me a 360-degree view of how the company positively improves communications and operations, increases productivity and maximizes guest satisfaction,� he said. �This puts me in the best position possible to promote the MTech message: �Smarter Workflow, Better Service!� because I truly believe it.�

Segredo said he admires Acheampong�s enthusiasm, and knows he is the right man to take the message of MTech solutions throughout Europe.

�We are delighted to bring Sam aboard as European Sales Manager because he has hands-on experience with our products and has been personally impacted by the results they deliver,� he said. �There�s no better testimonial than a happy customer, and we are thrilled that Sam is taking our guest-centered message across Europe. We welcome him aboard.� 

For more information on HotSOS and other MTech solutions, visit www.m-tech.com.

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter � not harder. The company�s product line features HotSOS (pronounced �hot sauce�), comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. MTech�s Espresso! Client-server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech�s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company�s headquarters in Miami. For more information on the company, visit www.m-tech.com

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Contact:

M-Tech Contact:
Alberto Santana 
Director of Sales 
Tel:  + 1 786-544-1105 
E-Mail: [email protected]
www.m-tech.com

Barb Worcester
PRPRO
Tel: (440) 930-5770
[email protected]

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MTech, White Lodging Develop TACT to Tackle and Track Guest-Service Issues; Industry's leading innovator in technology works side-by-side with leading management company to provide its hotels with quality guest service / September 2008
LXR Luxury Resorts & Hotels Converts to MTech's HotSOS to Manage Guest Services; Leading resort and hotel company's services-management upgrade will generate benefits on corporate as well as property level / September 2008
Meet REX � Housekeeping�s New Best Friend; Operating on the Apple iPhone/iPod touch platform, MTech�s new Room Expeditor tool helps housekeeping departments turn rooms faster and provide room customization / June 2008
MTech First to Employ New Technology Offering More Efficient, Less Costly Communications; HotSOS interface offers increased communications efficiency and guest satisfaction while reducing costs / June 2008
Joie de Vivre Hotels Installs HotSOS to Help Enhance Guests' 'Joy of Life'; California's largest boutique hotel company begins first phase with installation of MTech's Hotel Service Optimization System in 10 Joie de Vivre properties / June 2008
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Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008
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MagiNet Distributes MTech�s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech�s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007
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High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech�s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech�s PMWorks in All its Hotels Nationwide / November 2006
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MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel �Migrates� to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech�s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech�s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company�s priority of protecting owners� assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech�s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests� Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests� Incoming Calls) and M-Tech�s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
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