News for the Hospitality Executive
How Would Your Hotel Obituary Read?
By Joseph M. Gravish, February 2009
It was a sad day.
I recently attended the funeral of a friend – a former co-worker. Despite being in apparent good health and only middle-aged, he left us suddenly one night while exercising. He was a department head at a local hotel for over 20 years.
He was well-liked and respected. He’ll be missed by his wife and children, family, friends, co-workers, especially his team members, the community and his fellow congregants.
While listening to his biography being read during the funeral service
this thought occurred to me: how would your hotel’s obituary read if it
had to close, suddenly, without warning? So I’ve written one. Would yours
Would your hotel’s obituary read similarly? Would it even be missed? Or would anyone really notice?
Would anyone attend the funeral service for your hotel? Would they mourn its passing by recounting their favorite stories and experiences? Or would they simply say “good riddance”.
If you’re looking for purpose, creating a mission statement, developing an organizational service culture, setting goals, or establishing management-employee relations policies and procedures, I suggest the best place to start might be at the end – by looking and working backwards.
Perhaps the answer to creating a good business reputation begins by deciding what you want to be said about your hotel when it’s all said and done - by writing your hotel’s obituary.
Mr. Gravish is a human resources professional with over 25 years leadership experience in numerous customer-service environments. He is an advocate of building profitability and success through, and by, people – first.
Joseph M. Gravish
|Also See:||Maintaining Hotel Employee Productivity and Morale in the Face of Doom and Gloom / Joseph Gravish / January 2009|