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News for the Hospitality Executive


Professional Development Program Helps
Managers Prepare for Recertification

Orlando, Florida, October 2008 — The new Professional Development Program developed by the American Hotel & Lodging Educational Institute (EI)offers hospitality professionals a convenient and effective way to enhance their management skills and learn about the latest technology trends.
This online suite of 25 professional development modules covers topics in the areas of leadership, human resources and technology within the hospitality industry. Each topic was chosen for its relevance to today’s hospitality professional. Each online workbook is designed to be completed in about one hour and is followed by a quiz. 
Each completed module in the Professional Development Program will count as a personal enrichment activity for maintenance of professional certification earned through the Educational Institute. Each module comes with a printable Certificate of Completion that offers supporting documentation for recertification.  
The Professional Development Program includes the following modules:
Leadership Series
• Branding
• Communication
• Building High-Performance Teams
• Motivation Through Leadership
• Conflict Management
• Continuous Improvement - Process and Tools
• Changing Nature of Leadership
• Managing Organizational Change
• Power and Empowerment
• Quality Service
• Time Management
Human Resources Series
• Discipline
• Evaluating and Coaching
• Hourly Employee Training Process
• Planning and Recruiting
• Selection
Technology Primer Series
• An Introduction to Hotel Systems
• Computer System Failure Contingency Planning
• e-Commerce: Frequently Asked Questions
• Food and Beverage Systems
• Hotel Technology Infrastructure
• Principles of Privacy
• Revenue Management
• Telecommunications in the Hospitality Industry
• The Fundamentals of System and Data Security
Each module in the Professional Development Program is available for $30 for AH&LA members and $45 for nonmembers, and can be ordered from EI’s secure, online shopping cart at  Or call 800-349-0299 or 407-999-8100 to speak with an account executive.

Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.



Elizabeth Johnson
Marketing Manager


Also See: NEW Online Assessment Tool Prepares Candidates for CHA Exam / October 2008
New Edition of “International Hotels: Development and Management” Explores Global Issues / September 2008
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Celebration of Excellence to Honor Distinguished CHA and MHS Designees / September 2008
Departing from Traditional Textbooks, the American Hotel & Lodging Educational Institute Publishes a Novel about the Hotel Industry Written by a Former Hotel Executive / September 2008
New Castle Hotels & Resorts Chooses American Hotel & Lodging Educational Institute for Supervisory Training / July 2008
Educational Institute Offers CHA, CLM Exams Online / May 2008
Educational Institute Offers New Spanish Training Program / April 2008
Educational Institute Offers Certified Hotel Administrator in Spanish / March 2008
EI’s Revised Supervisory Skill Builders Programs Offer Targeted Training for Lodging, Food Service, Gaming, and Clubs / March 2008
Educational Institute Introduces Certification for Lodging Owners / March 2008
New Edition of Supervisory Skill Builders Prepares New Leaders for Role / November 2007
Educational Institute, Workplace Languages Offer English-Spanish Phrase Guides for Hotel, Restaurant Industry / October 2007
Educational Institute Introduces Four New Professional Certification Designations / July 2007
New Edition of Hospitality Today Textbook Now Available / July 2007
Educational Institute to Offer Sunrise Basic Training DVDs / May 2007
Educational Institute Training Content Now Available on iPod® / May 2007
New Edition of Hotel Investments Book Debuts at ALIS Conference / January 2006

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