Hotel Online  Special Report

>.

McLaren International Distributes MTech�s HotSOS,
Expanding HotSOS Support in Asia and Oceania
,..
�Best of breed� technology provider McLaren International will bring MTech�s Software
as a Service (SaaS) guest incident tracking and workflow automation tools to
hotels across Asia, Australia and New Zealand.
.

SYDNEY � OCTOBER 2, 2008 � MTech has recently teamed with McLaren International Pty Ltd to expand distribution of its coveted HotSOS product throughout Asia and Oceania. McLaren is an Australian based company and provides a range of �best of breed� technology solutions and services to the hospitality and related industries across the Asia Pacific Region.  Offered as a Software-as-a-Service (SaaS) hosted solution, the guest incident tracking and workflow automation tools provided by HotSOS will be sold and deployed by McLaren International while the solution will continue to be hosted and maintained by MTech. 

�Through this distribution partnership, everyone wins,� said Luis C. Segredo, president of MTech. �MTech has the opportunity to extend its reach through McLaren�s highly experienced team. McLaren has the opportunity to bring more solutions to its portfolio of customers. Customers get the opportunity to work with one source and save on deployment with regional or local support.� 

HotSOS � already installed in more than 1,300 hotels around the world�entered the Asian market in 2006. Segredo said, however, that it was time to expand distribution to a grander scale through partnering with an organisation that has a local presence. Including its legacy products, MTech already has a number of customers in Asia and Oceania, but the markets have been underserved. This no longer will be the case, due to the McLaren/HotSOS partnership. 

�HotSOS is the most complete guest-experience management tool on the market, and it additionally includes unparalleled workflow automation,� he said. �With its field-proven support for double-byte characters, this is the tool to bring to these markets�. 

�Furthermore, MTech has always been a market leader in innovation, and these markets will benefit from regional support of the finest hosted solutions available,� he said. 

Matthew White, McLaren International Managing Director, concurred. 

"MTech solutions lead the market in terms of functionality, robustness and ease of use. HotSOS delivers significant benefits to Hotels both enhancing the guest experience and delivering operational efficiencies leading to increased profitability.  White said. �HotSOS will assist McLaren to further strengthen our strategy and reinforce our values and services as a total technology solution provider for hotels.� 

Shared vision

�MTech selected McLaren International for its excellent reputation and relationships in the markets they serve,� Segredo said. �The company also shares our vision of deploying robust �best of breed� solutions that meet the business objectives of our customers through delivering real operational efficiencies and enhancing guest service.�

MTech has already taken steps to augment its HotSOS IT infrastructure to support the additional customers and will be counting on McLaren International�s expertise to ensure that HotSOS users continue to enjoy the �local solution� user experience to which they are accustomed no matter where they are in the world.

About McLaren International

McLaren International, founded in 2004 and based at its headquarters in Sydney, Australia, delivers a range of 'best of breed' technology solutions and services to a diverse range of industries including Hospitality, Exhibition and Conventions Centres, Aged Care, Mining and Enterprise.  The team of Account Managers and technology professionals at McLaren International possesses extensive experience across these industries and has selected a range of exceptional applications to supply and support to the Asia Pacific Region. 

They have established long term relationships with a customer base that spans the world�s leading hotel companies. These include Accor Hospitality, Hilton Hotels and Resorts, Starwood Hotels and Resorts, Langham Hotels, the InterContinental Hotel Group, Hyatt Hotels and Resorts and Marriott International, just to name a few.  In addition, the company holds long-standing relationships with a number of service integrators, telcos, ISPs and technology vendors including Cisco, Alcatel-Lucent and NEC. 

For more information about McLaren International contact [email protected] or visit the website www.mclarenint.com

About MTech

Since 1993, MTech has developed and installed solutions to help hotels work smarter � not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced �hot sauce�) � comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company�s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech�s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company�s headquarters in Miami. For more information on the company, please visit www.m-tech.com.

,

Contact:

M-Tech Contact:
Alberto Santana 
Director of Sales 
Tel:  + 1 786-544-1105  
E-Mail: [email protected]
www.m-tech.com
 
McLaren International Contact:
Matthew White
Managing Director
Tel: +61 2 8915 1359
Fax: +61 2 8915 1358
Email: [email protected]
www.mclarenint.com

Also See: MTech, White Lodging Develop TACT to Tackle and Track Guest-Service Issues; Industry's leading innovator in technology works side-by-side with leading management company to provide its hotels with quality guest service / September 2008
LXR Luxury Resorts & Hotels Converts to MTech's HotSOS to Manage Guest Services; Leading resort and hotel company's services-management upgrade will generate benefits on corporate as well as property level / September 2008
Meet REX � Housekeeping�s New Best Friend; Operating on the Apple iPhone/iPod touch platform, MTech�s new Room Expeditor tool helps housekeeping departments turn rooms faster and provide room customization / June 2008
MTech First to Employ New Technology Offering More Efficient, Less Costly Communications; HotSOS interface offers increased communications efficiency and guest satisfaction while reducing costs / June 2008
Joie de Vivre Hotels Installs HotSOS to Help Enhance Guests' 'Joy of Life'; California's largest boutique hotel company begins first phase with installation of MTech's Hotel Service Optimization System in 10 Joie de Vivre properties / June 2008
Station Casinos, Inc. Bets on MTech's HotSOS to Provide Winning Guest Service at 11 Hotels; System-wide roll out of MTech's Internet-based guest-response system exclusively enables the company to consolidate operations of 11 property-based PBX operations to an offsite, centralized Guest Call Center facility / May 2008
Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008
Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008
JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008
MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007
SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007
MagiNet Distributes MTech�s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech�s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007
SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007
MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare/ February 2007
MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007
Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007
High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech�s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech�s PMWorks in All its Hotels Nationwide / November 2006
Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006
MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel �Migrates� to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech�s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech�s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company�s priority of protecting owners� assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech�s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests� Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests� Incoming Calls) and M-Tech�s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech�s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003


To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.