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News for the Hospitality Executive


NEW Online Assessment Tool Prepares
Candidates for CHA Exam

Orlando, Florida, October 2008—Candidates for the Certified Hotel Administrator (CHA) professional certification can test their readiness for the CHA exam with the new online CHA Assessment Tool available from the American Hotel & Lodging Educational Institute (EI). 

The CHA Assessment Tool, which launched on EI’s website on October 1, 2008, consists of six 30-question quizzes that correlate to the six sections of the CHA study guide. These knowledge domains include: 

• Financial Management
• Sales and Marketing
• Leadership Management
• Human Resources Management
• Rooms Management
• Food and Beverage Management
 After completion of the test, which contains questions similar in format and content to those in the CHA exam, candidates receive an evaluation report indicating their score and skill level against the required benchmarks. The assessment includes a detailed performance report and a review of missed questions that does not provide the correct answers, but rather identifies where the correct information may be found in the CHA study guide for further review. 

The CHA Assessment Tool’s purchase price of $75.00 includes: 

•   90 days of access to the diagnostic tool
•   Three opportunities to practice each section
•   Assessment report after each use
The CHA Assessment Tool is available only to those hospitality candidates who have submitted a CHA application to EI and have met the necessary prerequisites for that certification program.

The new CHA Assessment Tool is part of a comprehensive revitalization of the CHA program.  The program’s three-volume study guide has been expanded from 36 to 43 chapters, with updated information and competencies related to financial management, leadership, and food and beverage management. The CHA exam has also been revised to reflect the new material. In addition, candidates may now opt to take the CHA exam online, which provides them with immediate results and feedback. 

For more information on the Certified Hotel Administrator program, please visit, or call 888-575-8726 or 407-999-8100. 

Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.




Elizabeth Johnson
Marketing Manager


Also See: New Edition of “International Hotels: Development and Management” Explores Global Issues / September 2008
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Celebration of Excellence to Honor Distinguished CHA and MHS Designees / September 2008
Departing from Traditional Textbooks, the American Hotel & Lodging Educational Institute Publishes a Novel about the Hotel Industry Written by a Former Hotel Executive / September 2008
New Castle Hotels & Resorts Chooses American Hotel & Lodging Educational Institute for Supervisory Training / July 2008
Educational Institute Offers CHA, CLM Exams Online / May 2008
Educational Institute Offers New Spanish Training Program / April 2008
Educational Institute Offers Certified Hotel Administrator in Spanish / March 2008
EI’s Revised Supervisory Skill Builders Programs Offer Targeted Training for Lodging, Food Service, Gaming, and Clubs / March 2008
Educational Institute Introduces Certification for Lodging Owners / March 2008
New Edition of Supervisory Skill Builders Prepares New Leaders for Role / November 2007
Educational Institute, Workplace Languages Offer English-Spanish Phrase Guides for Hotel, Restaurant Industry / October 2007
Educational Institute Introduces Four New Professional Certification Designations / July 2007
New Edition of Hospitality Today Textbook Now Available / July 2007
Educational Institute to Offer Sunrise Basic Training DVDs / May 2007
Educational Institute Training Content Now Available on iPod® / May 2007
New Edition of Hotel Investments Book Debuts at ALIS Conference / January 2006

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