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 Need to Know Revelations from Zagat's 2009
U.S. Hotels, Resorts & Spas Survey
Zagat's 2009 U.S. Hotels, Resorts & Spas Survey Finds More Options Available for Cost-Conscious Travellers

Last update: 12:01 a.m. EST Nov. 12, 2008
NEW YORK, Nov 12, 2008 - And the Winners Are: 

  • New York City (Favorite Destination); 
  • Palazzo Resort, Las Vegas (Top Newcomer); 
  • Four Seasons (Top Chain); 
  • Ritz-Carlton, Dallas (Top Large Hotel); 
  • Twin Farms, VT (Top Small Hotel); 
  • Best Value: Homewood Suites, Disney's Fort Wilderness, and Timberline Lodge; 
  • Expedia and TripAdvisor (Best Websites)
According to Zagat Survey, the economic downturn, accompanied by a decline in business travel, may have an upside for leisure travelers: hotels are responding by dropping rates, ramping up promotions and negotiating deals. Zagat's 2009 U.S. Hotels, Resorts & Spas survey released today, also shows great progress in the industry, with numerous major renovations and newcomers entering the market.

"The travel industry is certainly affected by the economic crisis," said Tim Zagat, CEO of Zagat Survey. "But our survey shows that the hotels and resorts that continue to provide quality at fair prices are reaping rewards in the form of an extremely loyal consumer base."

The 2009 guide covers 1,001 hotels, resorts and spas nationwide based on input from 14,049 frequent travelers and travel professionals, such as meeting planners and travel agents. 76% of surveyors report booking their travel online. More specifically: 82% book airline tickets, 74% book room reservations, and 65% book car rentals. Only 33% of surveyors book restaurant reservations online.

Decline in Business Travel: Travel for business purposes declined with 30% of surveyors saying they are traveling less on business and only 21% saying more. The main reasons for this change were company travel policies (26%), personal economics (15%), economic uncertainty (12%) and high airline prices (11%).

The Bad and the Good: The main complaint about the hotel industry is poor service according to 48% of surveyors. This is followed by poor room conditions (25%), and noisy fellow guests (15%). On the positive side, respondents say they like in-room Wi-Fi (56%), in-lobby flight check-in (29%), and eco-friendly practices (26%).

Green Talks: This year, the Zagat national average cost for a room at these top hotels comes in at $396.92 compared to $361.01 just two years ago. New York City is the most expensive venue ($593.98) with Las Vegas at the other end of the spectrum ($252.38). While price is a major consideration for travelers in choosing vacation lodging (35%), this year almost as many people say they'd pay more to stay in an eco-friendly property (31%).

Winners:  And the winners are: 

  • New York City (surveyors' favorite destination); 
  • Expedia and TripAdvisor (best websites); 
  • Homewood Suites, Embassy Suites and DoubleTree (best value chains); and 
  • Disney's Fort Wilderness in Orlando and Timberline Lodge in Oregon (best value for large and small lodgings respectively). 
  • No. 1 large hotel and resort respectively are the Ritz Carlton, Dallas and the Four Seasons, Hualalai. 
  • The survey's No. 1 Small Hotel is Vermont's Twin Farms and its Best Newcomer is the Palazzo Resort & Casino in Las Vegas.
  • Economics 101: For several years hotels enjoyed a sellers' market, with high prices and healthy occupancy rates. But that picture is changing - which is good news for leisure travelers who might otherwise have opted for "stay-cations." Already, resorts from Florida to Hawaii are offering free-night deals, along with meal, spa or golf credits. According to Nina Zagat, "we're now in a buyers' market. Never have we seen the scales tip so fast."

    Tips for Budget Travel:

  • Ask and You Shall Receive: With the demand for travel slowing down, smart consumers can negotiate for special rates and deals, particularly at off-peak times.
  • Work the Web: The best bargains often reside online via sites such as Expedia, Priceline and Travelocity, particularly for last-minute lodging. Sign up for automatic e-mail updates.
  • Hide-and-Seek Costs: Special fees and extra charges can run up your room charge. Ask in advance about such fees. Never use the hotel phone, unless you like giving money away!
  • Manhattan Mania: New York City was ranked by our surveyors as the top U.S. destination both for business (a 37% plurality) and for leisure (16%). Following NYC, other top business destinations are San Francisco (14%) and Chicago (12%), and leisure venues are Hawaii (15%) and San Francisco (13%).

    Comeback Kids: A number of major renovations have come to fruition this year: Maui's Ritz-Carlton Kapalua; D.C.'s St. Regis (home to a new Alain Ducasse restaurant); Dallas' venerable Stoneleigh; Chicago's historic Blackstone (now a Renaissance-brand hotel); the Marriott New Orleans; the Vail Cascade Resort; and the Millennium Bostonian. Slated for imminent reopening are Santa Monica's Shangri-La and D.C.'s Jefferson.

    Going Green: The race to be green is in full swing, and travelers have taken note with 26% listing green features among the top three best hotel trends. Some 48% say they're more likely to stay in an eco-friendly property, and 31% will pay more to do so. Answering travelers' call, Starwood launched the new brand Element, an environmentally-conscious chain of hotels that are mandated to pursue LEED (Leadership in Energy and Environmental Design) certification.

    Brand Boosters: Sixty-six percent of Zagat surveyors prefer to stay at chains, which accounted for seven of the top ten resorts and nine of the top ten hotels in this year's survey. And, 22% of leisure travelers ranked brand as important: Once again, the Four Seasons tops the list, claiming seven of the top twenty hotels and five of the top twenty resorts. Not surprisingly, the Four Seasons was also voted the country's Top Chain. Several other Marketing Associations also achieved top rankings. These include Relais & Chateaux; Leading Hotels, and Luxury Collection.

    This month, Zagat also celebrates its 30th birthday with the launch of, which offers a look back at the dramatic changes in dining over the past 30 years. To commemorate this milestone, Zagat is also teaming up with Action Against Hunger to lend a hand in tackling global hunger. The 2009 Top U.S. Hotels, Resorts & Spas guide ($15.95) was edited by Donna Marino Wilkins and is available at all major bookstores, through or by calling 888-371-5440.

    About Zagat Survey, LLC
    Known as the "burgundy bible," Zagat Survey is the world's most trusted source for information about where to eat, drink, stay and play around the globe, and as such has become a symbol of quality. Zagat Survey rates and reviews airlines, restaurants, hotels, nightlife, movies, music, golf, resorts, shopping, spas, and a range of other entertainment categories in over 100 countries and has been lauded as the "most up-to-date, comprehensive and reliable guides ever published" and as "a necessity second only to a valid credit card." Zagat content is available in print, on the Web, on the Palm and Windows Mobile operating systems, on BlackBerry, on mobile phones, and on TV. For more information, visit


    Zagat Survey, LLC 

    Also See: Zagat's Consumer Survey Rates Amanresorts and Four Seasons Best Hotel Chains in the World; Surveyors Found Four Seasons George V (Paris) the Top Large Hotel / May 2007
    2007 Zagat Survey U.S. Hotels: The Peninsula Chicago Rated No. 1 Large Hotel, the Four Seasons Big Island, Hawaii is the No. 1 Large Resort / November 2006


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