|By Erin L. Nissley, The Times-Tribune,
Scranton, Pa.McClatchy-Tribune Regional News
Nov. 13, 2008 --Mount Airy Casino Resort is suing a Nevada-based company, claiming an information management system it purchased didn't work as promised and has cost it millions of dollars in profits.
The lawsuit, filed in federal court in Scranton last week, states Mount Airy uses a "casino information management system" to record and track slot machine and patron gaming activities. Patrons provide basic information, including name, address and date of birth, for player cards that are inserted into slot machines. Those cards keep track of different kinds of information, including how much each player wins.
Prior to opening in May 2007, Mount Airy purchased a separate software system from Tech Results, a company headquartered in Las Vegas, that would create a database about patrons -- including demographics and financial information -- to use for promotions and other marketing directed toward players. Mount Airy spent about $416,000 on the system, its installation and maintenance.
Casino officials were allegedly told by Tech Results representatives the system would integrate with the casino information management system, including when patrons used Tech Results' kiosks to play "swipe and win" or "virtual scratch-off" games. Winnings were supposed to be credited back onto their player cards and appear as credits the next time a patron used his or her card at a slot machine.
"Tech Results failed to achieve the promised successful integration between" the systems, the suit claims, "and the patrons' winnings were never credited back onto their player cards."
The lawsuit claims Mount Airy has not been able to use the kiosks it purchased from Tech Results for more than $80,000. The casino estimates it has lost about $5 million in productivity and profits as a result of the alleged faulty equipment.
The casino is requesting unspecified damages for fraud and breach of contract, among other things.
Efforts to reach Tech Results officials were unsuccessful Thursday.
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