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Lessons from the Field
A Common Sense Approach to Success in the Hospitality Industry |
By Dr. John Hogan, CHA MHS CHE, November 26, 2008 |
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A Message for Hoteliers: Giving Thanks �
and Not Just One Day Each Year!
By Dr. John Hogan CHE CHA MHS
November 26, 2008
We are currently facing a global economic crisis and there is little in the news that offers short term relief. Even the drop in oil prices and gasoline costs is somewhat offset by other economic indicators. We know that the hospitality industry is resilient, overall in strong operating posture and that we will return to success but these remain trying times. We are all often barraged with emails that are parts of a chain of frequently confusing messages. I do not ever forward them along, but like CBS television�s Andy Rooney, I do find some of them amusing. I also find others reflective and I am sharing this in a holiday week that is celebrated in the US. I do not know the author as the message was passed along to me in an anonymous chain email, but there is some sound advice in the words. Implement those that you can. 1. Take a 10-30 minute walk every day. And while you walk, smile. It is the ultimate anti-depressant.We only have one ride through life so we need to make the most of it and enjoy the ride. Give these thoughts consideration and share those that make sense with your family and friends. May your troubles be less,We all celebrate a sense of thanks-giving in different ways at different times around the world. I wish you and yours a special season on the occasion of the US Thanksgiving later this week. Feel free to share an idea at [email protected] anytime or contact me regarding consulting, customized workshops or speaking engagements. Autographed copies of LESSONS FROM THE FIELD � a COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES can be obtained from THE ROOMS CHRONICLE www.roomschronicle.com and other industry sources. All rights reserved by John Hogan. This column may be included in an upcoming book on hotel management. John Hogan�s professional experience includes over 35 years in hotel operations, food & beverage, sales & marketing, training, management development and asset management on both a single and multi-property basis. He holds a number of industry certifications and is a past recipient of the American Hotel & Lodging Association�s Pearson Award for Excellence in Lodging Journalism, as well as operational and marketing awards from international brands. He has served as President of both city and state hotel associations. John�s background includes teaching college level courses as an adjunct professor at three different colleges and universities over a 20 year period, while managing with Sheraton, Hilton, Omni and independent hotels. He was the principal in an independent training & consulting group for more than 12 years serving associations, management groups, convention & visitors� bureaus, academic institutions and as an expert witness. He joined Best Western International in spring of 2000, where over the next 8 years he created and developed a blended learning system as the Director of Education & Cultural Diversity for the world�s largest hotel chain. He has served on several industry boards that deal with education and/or cultural diversity and as brand liaison to the NAACP and the Asian American Hotel Owners� Association with his ongoing involvement in the Certified Hotel Owner program. He has conducted an estimated 3,100 workshops and seminars in his career. He served as senior vice president for a client in a specialty hotel brand for six years. He has published more than 350 articles & columns
on the hotel industry and is co-author (with Howard Feiertag, CHA CMP)
of LESSONS FROM THE FIELD � a COMMON SENSE APPROACH TO EFFECTIVE HOTEL
SALES, which is available from a range of industry sources and AMAZON.com.
He resides in Phoenix, Arizona and is finalizing his 2nd book based on
his dissertation � The Top 100 People of All Time
Who Most Dramatically Affected the Hotel Industry.
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Contact:
Dr. John Hogan, CHA MHS CHE
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