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Downturn Dilemma

How to save money on training without
sacrificing performance

Ft Lauderdale – November 12, 2008:  These days, everyone is talking about cost cutting contingencies. The fear of a softening market creates a lot of pressure to reduce costs wherever possible and training is often one of the first things to be eliminated or reduced.  What if there was a way to significantly reduce training costs, but improve performance?

However, cutting costs in a way that has a negative impact on revenue will actually compound the effect of a downturn. This is especially true for employees who have sales contact with clients, like reservation agents. If fewer customers are calling your reservation office, it is even more crucial to ensure that those who call are converted into guests.

Don Bundock, CEO of Quality Track International says that “Quality Track is pleased to introduce The FoQus Coaching Program which provides unlimited, individual, one-on-one personalized telephone coaching for reservation agents.” 

Unlimited coaching means that for an annual flat-rate, each reservation agent will receive as many personal coaching sessions as needed to build and then maintain an optimal performance level. 

Flat-rate pricing:  $199 per year per agent for unlimited, personal one-on-one telephone coaching.  Coaching sessions are conducted as often as needed based on the mystery shop performance by the individual agents. FoQus Coaching is fully transferable to accommodate agent turnover or new hiring.

Personal telephone coaching is far more effective than annual group sessions with a trainer. It is more personal and focussed than passively plugging agents into an internet-based computerized training model. FoQus coaching is available at a fraction of the cost of either of these methods and is fully transferrable to accommodate agent turnover or new hires.

There is also a FoQus Coaching program available to current mystery shopping clients of Quality Track.

To view a brief multimedia presentation on the features and benefits of FoQus Coaching please visit

About Quality Track International, Inc.:  Quality Track International, established in 1998, is a leading worldwide provider of performance enhancement services to the hospitality industry. In addition to the FoQus Coaching, they provide a full range of mystery shopping services and PCI Compliant Call Center Monitoring.

For more information contact:  Mr. Donald Bundock, CEO, Quality Track International, Inc., at (416) 693-5426 or by email at


 Quality Track International

Head Office:
36 Toronto Street, Suite 850
Toronto, Ontario, Canada
M5C 2C5
Telephone: (416) 693-5426

 US Office
1601 N. Palm Avenue, Suite 211
Pembroke Pines, Florida 33026
Telephone: (954) 432-2998

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