FRANKFURT, Germany � December 19, 2008 � Trust International this week
launched Voyager|CRS 14, an enhanced version of its core centralized reservation
system for hotel groups, with several additional features and upgrades
to help hotels save time and make their jobs easier.
�Even in difficult economic times where most companies are experiencing
declining revenues and cutting costs, Trust International is continuing
to invest in technology that will help hotels cost-effectively manage distribution
and their customer relationships,� said Richard Wiegmann, COO & Managing
Director of Trust International. �We understand the challenges the
travel industry is facing worldwide and, as illustrated by our recent software
release, we are continuing to fulfill our promise of delivering products
and services that help hotels efficiently respond to market trends, maximize
revenue and save costs.�
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One of the major cost saving features is the new Chain-Wide Rate Loading
- Trust further enhances its powerful rate loading feature, that is already
unique in the industry with its broad range of opportunities, serving small
and big hotel groups alike. With the enhancements launched in Release 14
it is now possible to load a rate across an entire chain in just one single
step - a powerful tool that saves time and resources especially when managing
consortia and negotiated rates.
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Voice agents will fancy the enhancements in Trust|CRO, the central reservation
handling engine for call center agents. The new Chain and Hotel Bulletins
text messages feature in the CRO reservation mask enables hotels and hotel
chains to broadcast important messages related to their product to all
agents using the CRO � an ideal push medium to increase most updated product
knowledge, sales and up sells. New customizable search criteria in the
reservation mask allow an even quicker search for the right product at
the right time for the right price.
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The data analysis tool Trust|View now features new reports on Trust�s fully
integrated commission handling program, Trust|Com. With the enhancement
hotels can better analyze outstanding and processed payments by property
or travel agency. The reporting will also support identifying the status
of a single transaction with a new multitude of search details for such
transactions. An alert mechanism in Trust|View automatically informs
the hotels finance team via e-mail if commission payments are delayed or
outstanding. This feature allows improved processing of commission payments
with travel agencies, who will certainly appreciate quicker turnaround
of their commission, leading to more loyal agency partners.
The new release was rolled out smoothly to all clients using Voyager|CRS
with no interruption of services, underlining Trust�s commitment to operational
as well as technology excellence.
About Trust International
 Trust
International is one of the world�s leading CRS providers and international
hospitality partners. Trust�s services and supporting technologies help
hotel chains and hospitality groups support their sales and marketing activities
with the latest distribution solutions. The range of services includes
CRS solutions and software, connectivity to all GDS and IDS channels, an
Internet booking engine and third party integration to PMS, RMS and CMS
systems. Trust International offers the full range of CRS-related products
such as content management, business intelligence and commission payment
services.
Via Trust�s own communication centers located in North America, Europe
and The Far East customers in 47 countries are served with private label
telephone reservation, concierge and telemarketing services.
Established in 1989 Trust International is renowned for its highly reliable
reservation platform, continuous investment in system software and hardware
and delivery of superior customer value. (www.trustinternational.com)
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