Tom Wolfe exemplifies The Fairmont San Francisco�s dedication to providing exceptional service to its guests.  As the founder of Les Clefs d�Or in The United States, Wolfe introduced the European concept of concierge service to America in the 1970s.  With his traditional European training and American �can do� attitude, he feels that he offers the best of both continents to the hotel guest.

Wolfe�s love affair with hotels began when he was a child.  His family traveled extensively and he soon became enamored with the ambiance of luxury hotels.  He appreciated their beauty and especially liked the feeling of �being looked after�.  A native of New York, Wolfe traveled to Europe after graduating from American University in Washington D.C.  His first job was as chef de reception at The Ritz in London.  Here, he learned the gracious art of European innkeeping and the significance of a seasoned concierge.  He soon aspired to be a concierge but knew that many years of training stood between him and the coveted position.
 
In 1970, Wolfe began his apprenticeship with The Savoy Management Group at the exclusive Hotel Lancaster in Paris.  Just four years later, he returned to The United States to work as the country�s first concierge at The Fairmont Hotel in San Francisco.  He worked with The Fairmont Hotel Company from 1974 to 1981.
 
Wolfe went on to become resident manager for The Boca Beach Club, part of The Boca Raton Hotel & Club in Florida.  In 1982, he returned to San Francisco as chief concierge at the Hotel Meridien (now The Westin San Francisco Market Street).
 
His pioneering spirit led him to become the first concierge in Japan.  From 1985 to 1989, he served as chief concierge and director of international guest relations at The New Otani Hotel and Tower in Tokyo.
 
In 1989, Ivana Trump appointed him executive chief concierge and director of guest services for New York�s Plaza Hotel.  After working at The Plaza for four years, Wolfe returned to Asia to work as group concierge consultant for Shangri-La Hotels & Resorts.
 
Like Tony Bennett, Wolfe left his heart in San Francisco.  In 1995, he returned to The Fairmont San Francisco and, today, continues to exceed guest�s expectations as the hotel�s chief concierge.  Wolfe speaks English, Japanese, French, Spanish and Italian.