Hotel Online  Special Report



B. Williams Enterprise will host a
live webinar on July 29, 2008: 

Enhancing your Service Touchpoints

Bowie, MD – Bryan K. Williams, of B. Williams Enterprise, will facilitate a dynamic webinar on July 29, 2008 entitled: Enhancing your Service Touchpoints

This webinar will focus on how to provide engaging service by managing your service touchpoints.  Every time a customer interacts with your business, it is called a “touchpoint”.  The important thing to remember is that each customer’s overall experience can be broken down into several touchpoints; each with its own deposit or a withdrawal. Bryan will not only provide various tips on how to identify your touchpoints, but he will also discuss how to enhance each one. 

This webinar will also feature best practices on how various companies identify, manage, and continuously reinforce their service touchpoints.

Title:   Enhancing your service touchpoints 

Date:  Tuesday, July 29, 2008 

Times: 2:00 PM - 3:30 PM EST (North America)
            10:00 AM - 11:30AM WST (Australia: UTC + 8 hours)
            1:00 PM - 2:30PM CET (Europe: UTC + 1 hour)

Click here to learn more!

About the Author
Bryan K. Williams is the Chief Service Officer of B.Williams Enterprise, LLC.  He is a seasoned service expert, who has facilitated workshops and delivered keynotes all over the world for various companies.  Bryan speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement.  As a consultant he works closely with companies to design, develop, and implement sustainable service strategies.

About B.Williams Enterprise, LLC
 B.Williams Enterprise, LLC is a consulting, training, & auditing company which focuses on service excellence.  The goal is to assist organizations, in various industries, to enhance their customer service to world-class levels.  This can only be achieved by focusing on service excellence as a way of doing business, rather than an "initiative of the month".  Service excellence must be weaved throughout the every level.

We exist to serve others so they may better serve the world.


B. Williams Enterprise, LLC 
Phone: 240-401-6958 

EngageMe…the voice of your customer 


Also See: Guest Problem Resolution 101: Power of the Follow-Up / Bryan K. Williams / June 2008
7 Principles to Fully Engage Your Customers – Part 2 / Bryan K. Williams / May 2008
7 Principles to Fully Engage Your Customers / Bryan K. Williams / April 2008
I Am a Service Professional™ / Bryan K. Williams / March 2008
Engage Every Customer…One Touchpoint at a Time / Bryan K. Williams / January 2008
Engaging Service Part 2: It’s All About the Culture / Bryan K. Williams / December 2007
Engaging Service Part 1: Not Just for the Chic / Bryan K. Williams / November 2007
Service Excellence: A Destination or a Journey? / Bryan K. Williams / October 2007
National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007
National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007
Engage Me…the Voice of Your Customer / September 2007
Customer Engagement: Where do we begin? / Byran K Williams / August 2007
Engage Me…the Voice of Your Customer / / August 2007
B. Williams Enterprise, LLC Launches Engage Me…  the Voice of Your Customer / August 2007
To Engage…Listen to the Voice of Your Customer / Byran K Williams / August 2007
To Engage the Guest, You Must Engage Those Who Directly Serve the Guest / Byran K Williams / July 2007
Three Service Rules: The Golden Rule, Platinum Rule, and Double Platinum Rule/ Byran K Williams / June 2007
The Greatest Bellman I Ever Met… / Bryan K. Williams / April 2006
Sorry to Say…But Some People Should Not be Serving Other Human Beings / Bryan K Williams / October 2006

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds| One-on-One |
Viewpoint Forum | Industry Resources
Please contact Hotel.Onlinewith your comments and suggestions.