Hotel Online
News for the Hospitality Executive


Tech Company takes on Interior Decorating

MSI and Ronald McDonald House at Phoenix Children’s Hospital Working together
to provide a loving, safe environment for the families of sick children

PHOENIX — JULY 15, 2008 - MSI (Multi-Systems, Inc.) a hospitality technology solutions provider with a focus on property management software and solutions, is pleased to be an active partner and participant in the opening of the new Ronald McDonald House at Phoenix Children’s Hospital.  

They say it takes a village to raise a child; and if that child is ill it can often take a community.  Ronald McDonald House at Phoenix Children’s Hospital furthers its commitment by providing a safe, loving environment for families that travel and wish to remain close to their child during their treatment.  MSI has long been supportive of Ronald McDonald House by providing both a technology and a time commitment.   

“We provided MSI’s Enterprise Property Management System in a true ASP environment to run and operate the original Phoenix, Ronald McDonald House and we have done it again for the new one.  Community is one of MSI’s core values, and partnering with Ronald McDonald House Charities allowed us to make the volunteers [at the house] lives easier through technology, as well as guests and patients comfortable in a room we designed and furnished.” said Tim Tiller, MSW, President MSI.  

MSI adopted a room at the new Ronald McDonald House as part of their continuing relationship within the community.  The MSI team, lead by Kim Gollehon, Executive Assistant, took this activity to heart.   

“I enjoy working for a company that is proud to participate in their community and truly takes that commitment to heart.  It makes me feel good to know that when a family has a child at Phoenix Children’s Hospital, they can at least be comfortable in their surroundings and close by,” stated Kim Gollehon, Executive Assistant.  “This was a labor of love for all of us,” she continued.

“I think the biggest reward, for me, was the end result – the completion of the room. It is really easy to write a check to charity, it’s another thing to participate actively. It was great to see the amazing team we have at MSI come together and volunteer, sharing their talents, muscle, and dedication for our community; so sick children and families can have a "home away from home is incredibly rewarding" stated Donna Martin, Sr. Account Executive.
The new house boasts 18 guest rooms, many of which are decorated and furnished by Phoenix corporations.  The original 45-room Ronald McDonald House on Roanoke Avenue, which is still open, had to turn away many families because of overcrowding last year.  It is the hope of the staff at the house they never have to turn a family away again.  

Ronald McDonald House Executive Director, Nancy Roach commented, “The new House will allow us to meet the community’s demand for our services for many years to come.  We are very fortunate to have partners like MSI who have worked so hard to create a loving and comfortable environment for families who have traveled to Phoenix with sick children and need a temporary home away from home.” 

The Ronald McDonald House Charities is just one local organization benefiting from MSI’s time and talents.  MSI’s founder and CEO, Rick Munson, sits on the Board of Directors for the Phoenix Crisis Nursery.  Crisis Nursery's mission is to break the cycle of child abuse and neglect by providing protection, support and opportunities to troubled families and their children.  MSI’s President, Tim Tiller MSW, is privileged to hold a position on the Board of Directors for Central Arizona Shelter Services also known as CASS.  CASS mission is to empower men, women and children with diverse needs to end their homelessness by providing shelter and supportive services.  MSI, as a company, firmly believes in giving back; and encourages all team members to participate in something that is larger than they are.  In an effort to provide associates outreach opportunities, MSI has created an internal Humanities Committee.  Whether it’s helping an associate or someone else, we’ve found it incredibly rewarding to participate in a bigger picture.

About Multi-Systems, Inc.
Serving the hospitality industry since 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management software solutions. With an installed customer base of nearly 3,000 hotels and resorts throughout North America, MSI is one of the largest privately-held providers of fully-integrated property management, sales, marketing and catering, point of sale, web booking, and centralized corporate services. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. For more information on MSI, visit

About Ronald McDonald House Charities of Phoenix 
For the past 20 years, Ronald McDonald House of Phoenix has offered a comfortable, welcoming and affordable haven for families who come to this “home-away-from-home.” The families stay for days, weeks, sometimes months at a time, while their children undergo medical treatment at Valley hospitals. They are asked to pay just $10 a day to stay at the House, but no family is ever turned away because of its inability to pay. The Phoenix House can accommodate up to 45 families at any one time and serves more than 1,200 families a year. Ronald McDonald House Charities of Phoenix is a non-profit organization supported by individual, corporate and foundation donations. For more information on the Ronald McDonald House Charities of Phoenix visit


Laura Kirby-Meck
   Tel:   (602) 870-7827
    Toll Free:  (800) 331-7890

Also See: Hospitality Solutions Provider MSI Announces Addition of New Chief Marketing Officer / June 2008
Microsoft Technology Center Customer Solution Case Study; Software Developer Increases Product Scalability with Access to the Right Resources / May 2008
MSI Achieves Payment Industry Compliance; Firm’s Software Completes Visa Payment Application Best Practice Validation / March 2008
MSI's Commitment to Quality and Customer Satisfaction Demonstrated in EnterprisePM Benchmark Testing; MSI Leverages Microsoft Partnership to Optimize Performance and Customer Value / March 2008
MSI Partners with Leading eLearning Development Group; d’Vinci Interactive will provide web based training tools for MSI Products / February 2008
MSI Attracts Industry Veterans for Key Executive Positions - Andrew Sanders and Keith Cook Join MSI / January 2008
Rivertide Suites Luxury Condo Hotel Installs WinPM; MSI Enhances WinPM with Condo Hotel Reporting / January 2008
MSI Announces New Partnership with Advance Card Systems to Provide Integrated Solution for Identification Storage; EnterprisePM, WinPM and Nova Plus will offer the new functionality / January 2008
Best Western Ville-Marie in Montreal Chooses MSI’s Products to Automate Luxury Hotel / December 2007
MSI Introduces The Helm; A seamless interactive tool, centrally located, providing real time access to data management across an entire hotel portfolio / November 2007
Development of Best Western Two-Way CRS Interface to MSI’s Nova Plus Underway/ October 2006
MSI Announces Dedicated Brand Managers for Its Customer Assistance Center / September 2006
Pegasus Scottsdale Data Center Becomes Hosting Facility for MSI’s Web-based Solutions / June 2006
MSI’s NovaPlus Wins Continued Acceptance,  Best Western Two-Way Interface to be Deployed / May 2006
Hospitality International Selects MSI As Preferred PMS Partner / May 2006
Peppertree Inns & Suites Reap the Benefits of MSI Two-way Interface; Best Western member properties maximize room revenue via two-way CRS rate-tiering feature / February 2006
MSI Announces Management Promotions - Sales and service capabilities further enhanced as MSI anticipates a year of unprecedented success / February 2006
MSI’s WinPM to Become the First-Ever ‘Brand Standard’ PMS Platform for Hawthorn Suites Hotels / January 2006
MSI, Pegasus Agree to Develop Interface Between PMS, CRS; Interface will include rate update and client file information that will allow hoteliers to manage rates and customer data from one system / November 2005
Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.; Acquisition brings more than 450 Best Western properties to MSI’s growing portfolio / October 2005
To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005
AmeriSuites Upgrades to MSI’s WinPM / September 2005
MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005
Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005
MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds| One-on-One |
Viewpoint Forum | Industry Resources | Press Releases
Please contact Hotel.Onlinewith your comments and suggestions.