News for the Hospitality Executive
Back of the House Operations Need Help!
August 6, 2008 - The hotel industry is challenged with delivering quality service for its guests and creating efficient operations in the Back of the House. Many hoteliers currently work with outdated inventory control and distribution programs that lead to inefficiencies and staffing challenges. Housekeeping operations are faced with inaccurate distribution of materials, operational space inefficiencies, and recruiting/retaining experienced room attendants.
Amenity and linen distribution is commonly plagued by poor allocation on the guest floors and inaccurate counts of amenity inventory and linen par. Maldistribution of materials in housekeeping results in higher par levels that affect both cost and labor. Guest service is compromised when room attendants are consistently challenged to meet room standards and to complete their daily room assignment in a timely manner. Inefficiencies in the delivery of materials to service the guests are a major contributing factor.
Hotels are constantly challenged to recruit experienced room attendants. It is especially difficult to hire and retain workers in cities which have seen the opening of several luxury properties in recent years. Once recruited, staff retention is a major issue because an inefficient operation leads to staff looking elsewhere for employment. The on-going challenge for management is strengthening the hotel’s bond with its employee’s at a time when they are being pursued by other luxury hotels.
Hostar International, Inc. created the ProHost® System to provide solutions for these industry challenges. The ProHost® System is an integrated material management program that offers a repetitive methodology and process that incorporates planning, training and implementation. When the ProHost® System is installed, it results in a repeatable and measurable process that eliminates the current challenges experienced in the Back of the House operations. Hoteliers can identify potential Housekeeping problems before they become an issue resulting in improved guest service.
Hoteliers which have installed the ProHost® System report that they are achieving accurate linen and amenity delivery to each floor and section on a daily basis. Another benefit of this system is that Back of the House space is now optimized creating organization that results in improved inventory control and reduced pars. Perhaps most importantly, it has been reported that staff retention rates have increased resulting in less time training new hires, and more time spent on attention to detail.
The ProHost® Mobiles, which are the trolley equipment component of the System, present a professional appearance on the guest floors. The result is improved moral of staff and productivity of the housekeeping department. In some cases hoteliers have noticed qualified staff migrating towards their hotel because they have an organized operation that creates a desirable work environment.
Hostar International, Inc. is experiencing growth worldwide because of the benefits offered through the ProHost® system and the ability to improve the bottom line for managers and owners. With the rapid expansion of serviced apartments and hotels in the Middle East, the ProHost® System is quickly becoming an industry standard. ProHost® Systems are currently in operation in several luxury properties around the world and it looks as if we will be seeing more of Hostar International, Inc. in the future.
If you would like to learn more about this product you may visit Hostar International’s website at www.hostar.com
|Also See:||ProHost® Backbar Mobiles From Hostar Are a Popular Way to Reduce Work Related Injury, Control Inventory, and Deliver Product in an Attractive and Streamline Fashion / July 2008|
|The ProHost® Housekeeping System has been selected for the 705 room Tokyo Disneyland Hotel / July 2008|
|The ProHost® Housekeeping System has been selected for the 129 room Joule Hotel in Dallas, Texas / June 2008|
|The ProHost® Housekeeping System Has Been Selected for the 210 room Westin Huntsville in Alabama / May 2008|
|Staff Retention Issues Felt Globally / April 2008|
|The ProHost® Minibar Mobile from Hostar Reduces Work Related Injuries While Keeping Items Organized and Secured / March 2008|
|Leaving Dollars on the (Guestroom) Table? Increase Value through Hostar's Improved Housekeeping Operations / February 2008|
|Hoteliers In the Middle East Value Hostar’s Food and Beverage Applications; ProHost® Mobiles allow for a Controlled Delivery of Minibar Items, Meeting Setups and Restaurant Linens / January 2008|
|The ProHost® Housekeeping System Has Been Selected for the 319 room Westin Alexandria in Virginia / December 2007|
|The ProHost® Housekeeping System Selected for the 420 room Hard Rock Hotel San Diego / November 2007|
|ProHost® Mobiles to be featured at the New York City International Hotel/Motel & Restaurant Show, November 11-13 in booth number 2572 / November 2007|
|The ProHost® Minibar Mobile will be featured at the New York City International Hotel/Motel & Restaurant Show, November 11-13 in booth number 2572 / November 2007|
|The ProHost® Housekeeping System has been selected for the 242 room Dubai hotel The Palace, The Old Town / October 2007|
|The ProHost® Housekeeping System has been selected for the 234 room Sands Macau Hotel / September 2007|
|The ProHost® Housekeeping System has been selected for The Liberty Hotel Boston / September 2007|
|The ProHost® Housekeeping System Has Been Selected for The Westin Lombard / September 2007|
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