News for the Hospitality Executive
New Management Company Makes Its
Mark by Executing on
Upscale Service, Unique Amenities and Maximized ROI
Rolls Out Flyte Airline Information Systems Across Portfolio
to Serve Business Guests, Differentiate Properties
August 5, 2008
|Kokua is a Hawaiian word that means “to serve,” and for
the executive team at management company Kokua Hospitality, it is also
a phrase they take to heart. Formed just two years ago as a subsidiary
of Chartres Lodging, its trail-blazing team of industry innovators is already
overseeing more than $40 million dollars in renovations to a growing portfolio
of luxury and upscale properties, billing itself as “fiercely independent”
with a commitment to world-class service that maximizes owner ROI.
That same independent streak is evident in the renovations Kokua is overseeing at its six properties that include Adams Mark hotels in Indianapolis and Buffalo; The Inn of Chicago; the Doubletree Hotel Magnificent Mile; the historic Allerton Hotel, Chicago; and the W Aloft in Maryland. According to Craig Strickler, Kokua’s corporate director of transitions and projects, all changes and upgrades across the company’s portfolio, regardless if they are boutique or business properties, have focused on one thing: providing guests with useful services that keep them coming back.
Service Where It Is Needed Most
“This is a highly competitive market,” said Strickler, “Differentiating your properties with unique services and amenities guests do not find elsewhere is essential to success.” With most of its properties in cities and near international airports, much of Kokua’s guest base is business or convention related, though leisure travelers are also an important segment. For this reason, Strickler recently researched and quickly signed a contract with Flyte Systems, the leading provider of real-time flight information, to install its digital airline travel arrival and departure displays to better serve Kokua’s guests.
“Not only does Flyte Systems provide a valuable, unique amenity that keeps guests returning, they are aligned with Kokua’s philosophy of superior service,” Strickler said. High among the accolades he gives Flyte Systems is its willingness to accommodate customized design requests. “With the many renovations we are implementing, each property has diverse needs and Flyte stepped up to meet these specialized design requests for their FlyteTouch flight information kiosks without hesitation.” Following Kokua’s design guidelines, Flyte Systems provided its kiosks in rich woods and high-tech steel sheathing to match each hotel’s lobby theme. In addition, Strickler says Flyte’s products deliver what his customers need most these days – flight information that helps them successfully plan their travel day.
Real-time Flight Information
What sets Flyte Systems apart from PC-based applications is its ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by:
About Flyte Systems
The Flyte Systems Division of Industrial Television Services (ITS), based in Chicago, Illinois, is the leading provider of environmentally responsible airport flight information displays for the hospitality, convention center and digital signage industries and related businesses. It delivers accurate, instant, airport-centric updates of flight information – not FAA-regulated scheduled departure times that may omit last minute changes. Properties are able to differentiate their products and boost customer loyalty and repeat business with ’glance-and-go’ content critical to a traveler’s day. Flyte Systems’ product suite builds upon ITS’ 47-year history as the leading provider of live flight information to airports, airlines, government agencies, port authorities and other travel-based businesses. Flyte Systems was formed in 2007 to offer new Web-based travel technology and product lines. In addition to using Energy Star-compliant digital displays, Flyte products help significantly reduce energy consumption by eliminating unnecessary trips to the airport. Customers include Marriott, Hyatt, Westin, Embassy Suites, Holiday Inn, Days Inn, Hilton, Doubletree, Hotel Sofitel, Adams Mark, Renaissance and Crown Plaza hotels, independent properties and municipal airports.
About Kokua Hospitality, LLC
Kokua Hospitality, LLC
|Also See:||Flyte Systems Triples Size in First Year of Operations Providing Airline Information to Aid Busy Travelers; At HITEC '08 Flyte will cement leadership, build partnerships to deliver real-time airline information / June 2008|
|Flyte Systems Partners with Digital Signage Provider Four Winds Interactive to Provide Live Airline Flight Information; Partnership powers potential new service offerings, adds vital travel information / May 2008|
|'The Belamar' Luxury Boutique Installs Flyte Systems in State-of-the-Art Business Center; Live airline flight information and boarding pass printing provide travel convenience for business guests / May 2008|
|Kokua Hospitality Signs Agreement with Flyte Systems to Install Airline Information Products in Five Hotels; Live airline flight information to provide travel convenience for guests / April 2008|
|Four-Diamond, IACC Certified Eaglewood Resort & Spa Installs Flyte Systems Products to Elevate Service; Shortened ROI proves value of airline flight information to guests and property / April 2008|
|Hyatt Rosemont Installs FlyteBoard Flight Information Display to Serve Traveling Guests; Hyatt gains ‘wallet share;’ guests stay on property longer when flights are delayed / March 2008|
|Annual Digital Signage Expo ‘Ripe for Content Providers in 2009’; Flyte Systems President Brian Reynolds sees three top trends emerging / March 2008|
|Flyte Systems Inks Agreement with Digital Signage Provider Digital Minds, Installs TouchQuest FlyteBoard at Donald E. Stephens Convention Center; Airline flight information enhances customer service at Donald E. Stephens Convention and Conference Center, adds revenue opportunities / February 2008|
|Doubletree and Hilton Hotels at Seattle Airport Install FlyteBoard Airline Information Screens to Serve Business Travelers; FlyteBoards aid road-warrior guests with real-time airline information at two giant properties / February 2008|
|Supercharged Embassy Suites Turns Guest Perks Into Record-Breaking Year; Installation of FlyteBoard technology focuses on flier needs / January 2008|
|Marriott Dallas/Fort Worth Airport Hotel Provides Guests with Airline Flight Information from Flyte Systems; FlyteBoard screens in lobby aid airport-bound guests with flight times / January 2008|
|Tech Savvy Road Warriors Expect Travel Innovations from Hotels; The Crowne Plaza Dulles Airport responds with real-time flight information in lobby / December 2007|
|The Chicago O'Hare Crowne Plaza Attracts Business with Unique Technology Perks; Focus on the business traveler includes real-time flight information / November 2007|
|Flyte Systems Installs Airline Flight Information Display at Javits Center for IH/M&R Show; Meet me at the FlyteBoard- IH/MRS attendees confirm airline flights on FlyteBoard in Javits Center lobby, make confident travel plans / November 2007|
|Sofitel Chicago O'Hare's European Style Embraces Guest Airline Services; The focus on amenities like FlyteBoard delivers a value-add for business travelers / October 2007|
|Westin Boston Waterfront Hotel Provides Guests with Airline Flight Information To Speed Their Travels; Real-time airline departure-arrival screens set The Westin Boston Waterfront apart / October 2007|
|Flyte Systems Installs Airline Flight Information Displays at Berger Hotels; Updated airline departure-arrival screens keep guests and revenue on property / September 2007|
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