News for the Hospitality Executive |
New Management Company Makes Its
Mark by Executing on
Upscale Service, Unique Amenities
and Maximized ROI
.
Rolls Out Flyte Airline Information
Systems Across Portfolio
to Serve Business Guests, Differentiate
Properties
August 5, 2008
Kokua is a Hawaiian word that means �to serve,� and for
the executive team at management company Kokua Hospitality, it is also
a phrase they take to heart. Formed just two years ago as a subsidiary
of Chartres Lodging, its trail-blazing team of industry innovators is already
overseeing more than $40 million dollars in renovations to a growing portfolio
of luxury and upscale properties, billing itself as �fiercely independent�
with a commitment to world-class service that maximizes owner ROI.
That same independent streak is evident in the renovations Kokua is overseeing at its six properties that include Adams Mark hotels in Indianapolis and Buffalo; The Inn of Chicago; the Doubletree Hotel Magnificent Mile; the historic Allerton Hotel, Chicago; and the W Aloft in Maryland. According to Craig Strickler, Kokua�s corporate director of transitions and projects, all changes and upgrades across the company�s portfolio, regardless if they are boutique or business properties, have focused on one thing: providing guests with useful services that keep them coming back. Service Where It Is Needed Most �This is a highly competitive market,� said Strickler, �Differentiating your properties with unique services and amenities guests do not find elsewhere is essential to success.� With most of its properties in cities and near international airports, much of Kokua�s guest base is business or convention related, though leisure travelers are also an important segment. For this reason, Strickler recently researched and quickly signed a contract with Flyte Systems, the leading provider of real-time flight information, to install its digital airline travel arrival and departure displays to better serve Kokua�s guests. �Not only does Flyte Systems provide a valuable, unique amenity that keeps guests returning, they are aligned with Kokua�s philosophy of superior service,� Strickler said. High among the accolades he gives Flyte Systems is its willingness to accommodate customized design requests. �With the many renovations we are implementing, each property has diverse needs and Flyte stepped up to meet these specialized design requests for their FlyteTouch flight information kiosks without hesitation.� Following Kokua�s design guidelines, Flyte Systems provided its kiosks in rich woods and high-tech steel sheathing to match each hotel�s lobby theme. In addition, Strickler says Flyte�s products deliver what his customers need most these days � flight information that helps them successfully plan their travel day. Real-time Flight Information What sets Flyte Systems apart from PC-based applications is its ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by:
About Flyte Systems The Flyte Systems Division of Industrial Television Services (ITS), based in Chicago, Illinois, is the leading provider of environmentally responsible airport flight information displays for the hospitality, convention center and digital signage industries and related businesses. It delivers accurate, instant, airport-centric updates of flight information � not FAA-regulated scheduled departure times that may omit last minute changes. Properties are able to differentiate their products and boost customer loyalty and repeat business with �glance-and-go� content critical to a traveler�s day. Flyte Systems� product suite builds upon ITS� 47-year history as the leading provider of live flight information to airports, airlines, government agencies, port authorities and other travel-based businesses. Flyte Systems was formed in 2007 to offer new Web-based travel technology and product lines. In addition to using Energy Star-compliant digital displays, Flyte products help significantly reduce energy consumption by eliminating unnecessary trips to the airport. Customers include Marriott, Hyatt, Westin, Embassy Suites, Holiday Inn, Days Inn, Hilton, Doubletree, Hotel Sofitel, Adams Mark, Renaissance and Crown Plaza hotels, independent properties and municipal airports. About Kokua Hospitality, LLC
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Contact:
Flyte Systems
Kokua Hospitality, LLC
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