News for the Hospitality Executive |
Boost Revenue, Increase Productivity Diamond Plus Service and Maestro for Beginners Online Training |
May 13, 2008 � Markham, Ontario �
NORTHWIND-Maestro
PMS, provider of the Maestro�
Enterprise Property Management Suite of hotel
software and reservation
management solutions for high touch single and multi-property operations,
has concluded its successful five-day Maestro Users Conference. Attendees
explored the new Maestro �Web Connection� suite for increasing online revenue
and guest self-service, attended hands-on training labs to increase operator
revenue and productivity, and learned best practices to drive greater operating
efficiency. The event, titled Guest Connections, was held at Vintage
Hotels in Niagara-on-The-Lake, Ontario Canada and attended by operators
from over 50 Maestro client properties.
�This was my first Maestro Users Conference and I was very impressed,� said Robert Pauselli, director of IT at Taboo Resort, Golf & Spa. �The information I gained and the ability to network with other Maestro users was invaluable. When I select a vendor it extends beyond the product itself into how the company supports us. NORTHWIND�s Diamond Plus Support is excellent; not many other companies go to the lengths that NORTHWIND does to ensure its users are successful.� Maestro user Rebecca Harvey, GM at the Hotel Nexus, said, �The 30-minute Hands-on Lab session was worth the entire conference! I just cut my accounting staff�s time in half with what I learned!� �This year's Users Conference was the largest and most successful to date,� said Warren Dehan, president of NORTHWIND-Maestro�s US operations. �We spoke with clients beforehand to learn what would be the most valuable activities for them, and then provided those sessions and labs at the Conference. Attendees told us they learned a great deal from our classes and had an enjoyable time networking with peers from across the country during our evening events. Our goal was to have clients return to their properties energized to make a difference, share their knowledge and achieve more with their Maestro systems.� The 2008 Maestro Users Conference provided operators with many focused educational sessions and 20 hands-on workshops offering personalized training in operational areas including:
Dehan noted that a number of Conference attendees requested NORTHWIND offer �Maestro for Beginners� online system instruction classes for new hires to address high turnover issues and that NORTHWIND will now include them in its standard Diamond Plus Service package. �We truly value our clients� feedback, support and ideas which we use as the inspiration to improve the Users Conference experience each year and continuously improve our solutions and services to help clients reach their goals,� Dehan said. Jeanette Kenworthy, reservations manager at Post
Ranch Inn said, �Our property sent four staff members to the conference
and we all received personalized attention and learned a great deal about
how to use Maestro to operate more efficiently. The interactive training
workshops were particularly beneficial for our team because we installed
our system less than a year ago. The NORTHWIND team works closely
with its users; it is a special relationship.�
To see all the Property Management System solution technologies offered by NORTHWIND, visit us at HITEC 2008 June 17�19 in Austin, TX. Please contact or visit us to request a demo and find out what our service can do for yours! Maestro Property Management Suite
About
NORTHWIND � Maestro PMS
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Contact
Audrey MacRae - Director, Sales & Marketing P: 905.940.1923 1-888-667-8488 Email: [email protected] http://www.maestropms.com/HOL Media Contact
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