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MIAMI � MAY 28, 2008 � For Station Casinos Inc., owner and operator
of 11 hotels located throughout the Las Vegas Valley, each property and
its guests will always win thanks to a recent system-wide rollout of MTech�s
Internet-based Hotel Service Optimization System (HotSOS, pronounced �hot
sauce�) solution. HotSOS connects service staff to each other, guests,
groups and meeting planners�thus streamlining guest-services workflow and
maximizing guest satisfaction.
Station Casinos� properties that will soon spice up service with HotSOS
include: Green Valley Ranch Resort, Spa & Casino, Palace Station Hotel
& Casino, Boulder Station Hotel & Casino, Sunset Station Hotel
& Casino, Santa Fe Station Hotel & Casino, Texas Station Gambling
Hall & Hotel, Aliante Station Casino & Hotel (scheduled to open
by the end of 2008), Fiesta Rancho Casino Hotel, Fiesta Henderson Casino
Hotel and Wild Wild West Gambling Hall & Hotel.
�We opened Red Rock Casino, Resort and Spa two years ago with HotSOS,�
said Michael Grisar, Station Casinos� Corporate Vice-President Hotel�s.
�We instantly realized the value that HotSOS brought to the property, and
it soon became a �must-have� solution for our remaining ten hotels which
do not have an automated guest-response solution in place.
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�HotSOS has already helped Red Rock�s team members to focus their attention
on immediate guest requests and become more proactive in creating work
orders to reduce the overall wear and tear of this amazing facility,� he
said. �For some of our older properties, however, HotSOS will be an invaluable
tool � especially when used in conjunction with MTech�s preventive-maintenance
tool in the near future.�
Grisar said the company�s plan is to install HotSOS beginning with the
Santa Fe Station Hotel & Casino, which went live in May, and adding
a property every two weeks. Once the HotSOS roll out is complete, training
will begin on the PM module, which already is in use at Red Rock Casino,
Resort and Spa.
Enterprise operations
In conjunction with the HotSOS roll out, Station Casinos also is migrating
its entire property PBX operations to its new state-of-the-art Call Center.
The facility, opened in December 2007, serves as headquarters for Station
Casinos� Centralized-Reservations operations for all 11 hotels. Beginning
in June, the PBX team from the Santa Fe Station Hotel & Casino will
move to the offsite facility. Every two weeks thereafter, an additional
property�s PBX team will relocate to the Call Center with completion due
for September 2008.
�Only HotSOS can work in tandem with remote PBX operations to support
an enterprise of this magnitude,� said MTech President Luis Segredo. �Data
from 11 individual hotel property-management systems will be brought together
at the Call Center for seamless operations. Guest requests will be entered
into HotSOS by the hotel�s proprietary PBX operator, and then dispatched
-- via a wireless device like a pager or cell phone -- to the Team
Member at the specified property responsible.
�By making our team members jobs easier through the usage of HotSOS,
they will in turn be able to provide heightened, superior level of service
to our guests,� Grisar said.
�Thanks to MTech and HotSOS, Station Casinos� is leveling the playing
field by providing a winning experience for all � the house wins and so
do our guests � every time,� he said.
About Station Casinos Inc.
Station Casinos, Inc. is the leading provider of gaming and entertainment
to the residents of Las Vegas, Nevada. Station's properties are regional
entertainment destinations and include various amenities, including numerous
restaurants, entertainment venues, movie theaters, bowling and convention/banquet
space, as well as traditional casino gaming offerings such as video poker,
slot machines, table games, bingo and race and sports wagering. Station
owns and operates Red Rock Casino Resort Spa, Palace Station Hotel &
Casino, Boulder Station Hotel & Casino, Santa Fe Station Hotel &
Casino, Wildfire Casino and Wild Wild West Gambling Hall & Hotel in
Las Vegas, Nevada, Texas Station Gambling Hall & Hotel and Fiesta Rancho
Casino Hotel in North Las Vegas, Nevada, and Sunset Station Hotel &
Casino, Fiesta Henderson Casino Hotel, Magic Star Casino, Gold Rush Casino
and Lake Mead Lounge in Henderson, Nevada. Station also owns a 50% interest
in Green Valley Ranch Station Casino, Barley's Casino & Brewing Company
and The Greens in Henderson, Nevada and a 6.7% interest in the Palms Casino
Resort in Las Vegas, Nevada. In addition, Station manages Thunder Valley
Casino near Sacramento, California on behalf of the United Auburn Indian
Community. The Company has been named four years in a row by FORTUNE Magazine
among its �100 Best Companies to Work For,� To learn more about the Company,
visit www.stationcasinos.com.
About MTech
Since
1993, MTech has developed and installed solutions to help hotels work smarter
� not harder. The company is on track to double its client base to more
than 1,200 hotels this year with the introduction of HotSOS (pronounced
�hot sauce�) � comprising a suite of Internet-enabled, enterprise-level
quality and customer relationship management applications available on
a subscription basis. The company�s Espresso! client server/site-based
quality management software suite and PM-Works Internet-based preventive
maintenance-centric solution (also integrated as a subset of HotSOS) have
been market leaders for more than a decade. MTech�s solutions are uniquely
positioned and proven to help hotels improve communications, increase productivity,
and maximize guest satisfaction. Unique telephone, email and alphanumeric
paging interfaces improve overall workflow and communication between departments
and streamline data collection and dispatching processes. Production, sales,
pre-installation, and ongoing world-class service and support are provided
from the company�s headquarters in Miami. For more information on the company,
please visit www.m-tech.com. |