Hotel Online  Special Report

Concierge Assistant President, Newton Gore, Awarded
Les Clef d’Or USA Honorary Membership
Gold Key Solutions recognized for ongoing friendship and support
of prestigious Concierge Organization 

Agoura Hills, California – May 28, 2008 – Gold Key Solutions, developers of The Concierge Assistant®  hotel system software announced that Les Clefs d’Or USA, a member section of Union Internationale des Concierges d’hotel – Les Clefs d’Or – the world’s most highly respected association of professional hotel concierges, awarded Newton Gore, president of Gold Key Solutions, honorary membership in the  organization.  “Les Clefs d’Or,” literally translates as “the keys of gold” which adorn the uniform lapels of the members, who are dedicated to serving the guests’ every need.

Gore was accorded the honor by unanimous vote of the Board of Directors of Les Clefs d’Or USA (LCD USA) at the Pan American Congress in Vancouver, British Columbia, on April 21, 2008 for his ‘ongoing friendship and magnanimous support.’ 

Maurice Dancer, president of Les Clefs d’Or USA, said, “Newton Gore is a long time friend of the Concierge profession.  He listened to our members when they advised what they needed to do their jobs better, and applied their knowledge to developing The Concierge Assistant system.  He supports our organization in many ways and remains a good friend.  It is a pleasure to recognize him as an honorary member of Les Clefs d’Or USA.”

Les Clefs ‘d Or, USA Board members Jonathan Adler and Jerome Jeannest said, “Before Gold Key Solutions began providing The Concierge Assistant software, we did everything with pen and paper.  The Concierge Assistant changed all that forever and Gold Key Solutions has continued to support the constantly changing needs of professional hotel concierges globally.” 

“I was completely surprised by Les Clefs d’Or USA’s Board when they presented the certificate of honorary membership,” said Gold Key Solutions president, Newton Gore. “This is a great honor from a highly respected professional organization and I am very grateful for their friendship.”

Over 60 Les Clefs d’Or staffed properties worldwide use The Concierge Assistant concierge software.  “We highly value the insights our Les Clefs d’Or clients share as we continue to enhance our system,” said Gore.  “Our goal is to give each concierge a tool to consistently wow their guests.”  Gold Key Solutions, whose name was inspired by the dedication and professionalism of this group, frequently holds its users’ conference to coincide with Les Clef d’Or USA’s Congress. 

About Les Clefs d’Or, USA
Les Clefs d'Or, USA is a not-for-profit association dedicated to continued education, effective networking, and enhanced job performance of all its members. The Clefs d'Or concierge is trained to guide inform and advise visitors throughout their hotel stays. Whether it is a simple or complex request, their function is to cater to guests' needs. Les Clefs d'Or concierges pride themselves in learning about their cities and environs, restaurants, theatre engagements, events and sightseeing destinations to help guests get the most out of their visits. Les Clefs d'Or concierges are professionally trained individuals who have built up their skills and contacts over many years to open doors throughout their cities and, indeed, around the world.

About Gold Key Solutions
Gold Key Solutions ‘ The Concierge Assistant improves guest services and staff communication by creating orderliness and accuracy throughout the entire concierge process for hotels of all types.   The Windows-based software application increases staff efficiency and reduces expenses by automating all guest services activities and reporting, allowing managers to put in place a standard of excellence that may be continually refined.  The Concierge Assistant is used by over 400 full-service Ritz-Carlton, Marriott, Hyatt, Starwood, St. Regis, Four Seasons and other quality properties.  The Concierge Assistant is also employed by many residential living properties and by personal assistant and professional concierge companies to optimize services to each client.


Gold Key Solutions
Newton Gore
Phone:  (818) 865-0006

Les Clefs d'Or USA, Ltd.
68 Laurie Avenue
Boston, MA 02132
Phone: (617) 469-KEYS

Julie Squires
Softscribe Inc.
Phone: 404-256-5512

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