News for the Hospitality Executive
SUNNYVALE, CALIF. — JUNE 10, 2008 — Among its long list of guest services targeted to business travelers, the Hyatt Regency Santa Clara now features the BusinessClub™ concept by Vertical Systems, Inc. (VSi).
Sunnyvale-based VSi is a global leader in guest-services technology and solutions aimed at helping hotels serve the growing needs of business travelers and mobile users. The BusinessClub™ concept can be customized to accommodate any hotel’s individual needs. VSi offers research, design, recommendation and installation of the BusinessClub™ to meet individual hotel guest service needs and brand requirements. It features high-speed Internet connection, Microsoft Office software, and top-quality equipment—desktop PC and high-performance color printer, fax machine, copier and scanner—from the most reliable manufacturers in the industry, including Dell, Hewlett-Packard, Lexmark and Ricoh, among others.
One of the Silicon Valley’s leading business and convention hotels, the Hyatt Regency Santa Clara is a 501-room luxury/business property that features 60,000 square feet of meeting space and is connected to the Santa Clara Convention Center. According to General Manager Peter Rice, the property implemented its tailor-made VSi BusinessClub™ in January of 2008.
“We had a business center at a different location, and it wasn’t performing well,” Rice said. “VSi came to us, looked things over, and suggested setting up its BusinessClub™ concept in a variety of strategic locations within the hotel.”
The Hyatt Regency Santa Clara now boasts:
Rice said hotel business centers no longer are a unique guest service—they’ve become a necessity for any property that caters to business travelers.
“If you don’t have an effective, accessible work area for business travelers, you get negative feedback,” he said. “Since we introduced VSi BusinessClub™, we’ve had no negative feedback—so we know that guest-satisfaction levels are high and so are the business center revenues.
“Our business-center revenues have doubled,” Rice added. “There were no upfront costs at all—VSi came in, designed, recommended locations and installed everything. It’s paying for itself month-by-month through the revenues it generates—plus, we get a nice profit. We also save on labor costs because no staff is needed to run the center, other than someone to periodically check copier paper and ink cartridges and replace them as needed.”
VSi client properties can choose from a wide range of guest services technology solution that best fit their particular needs. The technology and the services are highly scalable. New services can be added and old ones removed without any disruption to guest usage.
“In today’s business hotels, it’s a vital necessity that guests have access to all the technology they need to carry out business at any hour of the day,” said VSi President and CEO Saeed Kazmi. “The Hyatt Regency Santa Clara is a prime example of how we can optimize strategic locations for any hotel and design business-center stations that will efficiently serve the needs of busy guests as well as the needs of the hotel—and, in addition, enhance guest satisfaction and bring incremental profits to the bottom line.”
“We’re pleased to be partnering with one of the top hotels in the Silicon Valley, one of the nation’s top markets,” said Mr. Kazmi. “Peter Rice and the rest of the Hyatt Regency Santa Clara management team know their guests want 24/7 availability of high-speed Internet access and e-mail, print, fax and scanner capabilities so they can conduct their business as they travel. We at VSi believe our BusinessClub™ is a must for today’s top-flight business hotels, and we think the Hyatt Regency Santa Clara’s success with its BusinessClub™ serves to support our confidence in this customized solution.”
In addition to being an approved vendor for Hyatt Hotels & Resorts, VSi also holds that distinction with other major brand hotels. VSi’s Automated Business Centers also are found in Marriott properties, Radisson Hotels & Resorts, W Hotels and Sheraton Hotels & Resorts (Starwood), Holiday Inns and Crowne Plaza Hotels (InterContinental Hotel Group), Best Western Hotels, Ritz-Carlton Hotels, Fairmont Hotels, Accor Hotels and many independent properties.
For more information on the VSi BusinessClub™ concept and other VSi products and services, visit the VSi website at www.ver-sys.com.
About the Hyatt Regency Santa Clara
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|VSi Offers Business Center Packages to Mirror Brand's Budget, Design and Standards Needs; Individual Hotels and Brands alike can now select from Silver, Gold, or Platinum Automated Business Center packages complete with hardware, software, HSIA and furnishings / November 2007|
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|Aspen Kiosks Offer Attractive Option to Harried Travelers Tired of Long Lines; VSi's stylish computer-access kiosks help improve guest service and increase guest satisfaction by offering quick access to boarding-pass printing, Internet use / February 2007|
|Vertical Systems’ FreshStart™ Technology Spells Peace of Mind for Hotel PC Users / February 2007|
|VSi Automated Business Centers: Giving Guests, Owners a Truly Happy New Year; Hoteliers say outsourcing Business Center operations to Vertical Systems Inc. increases guest satisfaction, reduces operational stress and boosts incremental revenues / January 2007|
|VSi Retrofits Payphones with Internet Kiosks to Ring in Revenues, Enhance Guest Service for Hotels / December 2006|
|VSi Adds Hyatt Hotels & Resorts to its Airline Boarding Pass Printing Service; BoardEZ™ solution also enables guests to make changes to their flight schedules, book new flights and make future hotel reservations / October 2006|
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